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Four Points By Sheraton Bintan, Lagoi Bay

4.0 star property

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Photo gallery for Four Points By Sheraton Bintan, Lagoi Bay

On the beach, white sand
Premium bedding, minibar, in-room safe, desk
Exterior
Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony) | Pool | 3 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Lagoi Bay Lot B-12, Bintan, Riau Islands, 29155
  • Plaza Lagoi
    ‪3 min walk‬
  • Lagoi Bay Beach
    ‪4 min walk‬
  • Bandar Bentan Telani Ferry Terminal
    ‪11 min drive‬
  • Singapore (SIN-Changi)

Room options

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Ocean View

  • 3229 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Garden View

  • 3229 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking, Ocean View (Terrace)

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Pool View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking, Pool View (Terrace)

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Pool View (Terrace)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed, Ocean View (Balcony)

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony)

Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony) | Pool | 3 outdoor pools, pool umbrellas, sun loungers

Deluxe Room, 2 Twin Beds, Non Smoking, Pool View (Balcony)

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Pool View (Balcony)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Oceanfront

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Bintan Lagoi Beach by IHG

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.9 out of 5, Exceptional, (20)
The price is $193
per night
$234 total
includes taxes & fees
Apr 30 - May 1
Hotel Indigo Bintan Lagoi Beach by IHG

About this property

Four Points By Sheraton Bintan, Lagoi Bay

4-star Bintan hotel walkable to Plaza Lagoi
Spend the day catching some rays at the beach, relaxing by one of Four Points By Sheraton Bintan, Lagoi Bay's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Four Points By Sheraton Bintan, Lagoi Bay offers 308 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 52-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Four Points By Sheraton Bintan, Lagoi Bay features a full-service spa, 3 outdoor swimming pools, a 24-hour fitness center, and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This beach hotel also offers a terrace, a complimentary children's club, and multilingual staff. Complimentary self parking is available on site.

Four Points By Sheraton Bintan, Lagoi Bay is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Four Points By Sheraton Bintan, Lagoi Bay has a restaurant on site.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ferry terminal shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (90 inch wide door)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 100
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 605000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points By Sheraton Bintan Lagoi Bay
Four Points By Sheraton Bintan, Lagoi Bay Hotel
Four Points By Sheraton Bintan, Lagoi Bay Bintan
Four Points By Sheraton Bintan, Lagoi Bay Hotel Bintan

Four Points By Sheraton Bintan, Lagoi Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 56 reviews
Rating 8 - Good. 15 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Very nice family friendly hotel. We had stayed there for a celebration of my sister son first birthday. The hotel staff made it a memorable one by going out of the way to help decorate and offered a cake
Stayed 2 nights in Jan 2025

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel - would stay again.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was too late even after normal check in time.
Stayed 2 nights in Dec 2024

8/10 Good

Kian Moon

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Bintan
The service was outstanding especially at breakfast. The buffet is amazing even by Asian standards. There were at least 4 different types of buffets at breakfast. The chef went out of his way to accomodate dietary needs. The resort was tranquil and peaceful. The pool was stunning. The only downside is men attending conferences who sit around the pool on deck chairs smoking. Attendees also block access to new pool towels and return of used towels. The pool area should be manned to prevent this. The Spa was idyllic with serene music and wonderful fragrances.
Stayed 3 nights in Nov 2024

8/10 Good

Jia Yan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good and top notch about this hotel. Hotel room is clean, view was great (seeing the ocean), staff is extremely friendly and helpful (even kids said that). Food - breakfast was very good too. However, as there are limited things to do in the hotel premises, family with kids will have to arrange to go out which hotel also help to arrange. However, transportation is very expensive, for example, arranging transport just to eat seafood may cost around 350,000 (rupiah). Activities outside hotel may be quite costly too, for example, the entrance fee to Safari Zoo is around 150,000 per pax, and feeding package will cost 350,000. So do remember to do your research first before going!
Stayed 2 nights in Dec 2024

10/10 Excellent

HAO HSUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are new and staff are really friendly. Nice cozy room
Stayed 2 nights in Nov 2024

10/10 Excellent

Xiao Juan, Delta

Good food , good swimming pool
Stayed 2 nights in Nov 2024

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, clean property. However the hotel does not provide transport to the nearest town.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mazal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shout-out to Fatana, Ardy & Rio for their exceptional customer service & hospitality! Thanks for making my short trip more enjoyable & worth it....:))
Stayed 1 night in Oct 2024

8/10 Good

Leona

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great hotel for a weekend getaway! Very nice staff and modern looking rooms.
Stayed 1 night in Oct 2024

8/10 Good

S M Faizul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good for 3 nights. What we felt was poor was the buffet breakfast. Almost the same thing everyday. Also most of the items was Indonesian styled food and not likened by us.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, cozy hotel
Very quiet and nice place to stay, free transfer from/to the terminal is provided. The hotel is very new and away from the crowded area. Every staff serves with smile. The food is good too.
Stayed 1 night in Sep 2024

10/10 Excellent

joshua, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was relaxing. Kind of remote, with limited options.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rajeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to stay in Bintan and enjoy with family kids . Amazing friendly and supportive staff with prompt service. Will revisit soon to explore villa :)
Stayed 2 nights in Sep 2024

8/10 Good

Andrew Wilson

Stayed 2 nights in Aug 2024

6/10 Okay

Lee Kiat

Stayed 2 nights in Aug 2024

10/10 Excellent

Bulathalage Udara Kelum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at Four Points Bintan and the staff, from the front desk to the restaurant, were extremely helpful and friendly . The hotel is still not fully open so some of the facilities has to improve but overall, we had a very good time. We spent most of the time at the El Lagoi Beach Club, which was a lovely place to relax and the staff was extremely friendly. Thank you, Febry , Dimas and Jesika for the lovely service. We will come again. Rooms need to improve, as our balcony area could not be used if it rained, and the sofas were not that comfortable, but it may be due to soft opening.
Stayed 1 night in Aug 2024

10/10 Excellent

Nanako

Liked: Cleanliness, staff & service, property conditions & facilities
Very new very clean
Stayed 2 nights in Jul 2024

6/10 Okay

Shadow

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service
The property was nice & new. Half the hotel rooms are still under construction but you don’t even realize that. The check in staff was courteous; the transportation staff, housekeeper, all exceptional. The breakfast was also amazing-good staff. The servers at the pool bar, however, should be re-trained. They were so slow, never coming for an order quickly. I decided to order 2 drinks at a time so I didn’t have to wait. They are the same servers around the pool & they make it hard to order anything as they are not around. there were around 7staff at the pool bar, all on phones/ chatting& laughing with each other. how awful will service be if the whole hotel is full? you have to beg to get your bill, so we resorted to just walking away until they chase you down for a signature. 2 incidents happened that were poorly handled. 1-my husband ordered a Moscow mule, then he commented that it tasted awful & there was not any alcohol in it. We passed it around the table & all agreed. The server came back and asked how is the drink? I said it tasted like no alcohol. Then he giggles &says we forgot. If we had said fine, was he just going to keep the extra alcohol? 2-when it rains there is not any drainage around the pool bar at all, some boards are already rotting and falling in. Worse, the tiles inside are super slippery & 4 kids fell. My kid was very badly hurt, then staff started vacuuming the water. A few more kids fell. We were offered only a milkshake for free.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Getaway Best Service Best Food Best Hotel
Everything is so good, from smiley staff to comfortable and clean room, not to mention the good food at Rampah cafe. We were greeted by friendly n helpful staff from the moment we arrived. Service staff at front counter and Rampah cafe were very helpful. The room is nice n clean and with spectacular sea view and pool view. Lagoi bay is beautiful. And when the shuttle bus came late for our pick up to the ferry terminal, their staff took the initiative to send us is hotel’s private vehicle! So impressive. I am already planning my next weekend getaway at Four Points Sheraton ! Room 3031 Guest
Stayed 2 nights in Apr 2024

2/10 Terrible

Matt

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Yuka

Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

SIJIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024