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Four Points By Sheraton Bintan, Lagoi Bay

4.0 star property

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Relax by the serene pool surrounded by lush greenery and tropical plants.
Relax in our spacious lobby with comfortable seating areas and a welcoming atmosphere.
Enjoy a romantic dinner for two on the beach with a view of the ocean.
Situated on a lush green landscape, this hotel features a unique circular design with a conical roof, surrounded by a well-maintained garden and a swimming pool.
Relax in a serene oasis surrounded by lush gardens and tranquil water features.

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Lagoi Bay Lot B-12, Bintan, Riau Islands, 29155
  • Plaza Lagoi
    ‪3 min walk‬
  • Lagoi Bay Beach
    ‪5 min walk‬
  • Bandar Bentan Telani Ferry Terminal
    ‪13 min drive‬
  • Singapore (SIN-Changi)

Room options

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, Garden View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Ocean View

  • 3229 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Garden View

  • 3229 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Ocean View (Terrace)

Room, 2 Twin Beds, Non Smoking, Ocean View (Terrace) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking, Ocean View (Terrace)

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, Pool View (Terrace)

Room, 2 Twin Beds, Non Smoking, Pool View (Terrace) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking, Pool View (Terrace)

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Terrace)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Pool View (Terrace)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, Ocean View (Balcony)

  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View (Balcony)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Oceanfront

  • 3229 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Ocean View

Executive Suite, 1 King Bed, Non Smoking, Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, Ocean View

  • 1399 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View

  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Four Points By Sheraton Bintan, Lagoi Bay

4-star Bintan hotel walkable to Plaza Lagoi
Spend the day catching some rays at the beach, relaxing by one of Four Points By Sheraton Bintan, Lagoi Bay's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Four Points By Sheraton Bintan, Lagoi Bay offers 308 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 52-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Four Points By Sheraton Bintan, Lagoi Bay features a full-service spa, 3 outdoor swimming pools, a 24-hour fitness center, and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This beach hotel also offers a terrace, a complimentary children's club, and multilingual staff. Complimentary self parking is available on site.

Four Points By Sheraton Bintan, Lagoi Bay is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Four Points By Sheraton Bintan, Lagoi Bay has a restaurant on site.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ferry terminal shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (90 inch wide door)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 100
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 605000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Four Points By Sheraton Bintan Lagoi Bay
Four Points By Sheraton Bintan, Lagoi Bay Hotel
Four Points By Sheraton Bintan, Lagoi Bay Bintan
Four Points By Sheraton Bintan, Lagoi Bay Hotel Bintan

Four Points By Sheraton Bintan, Lagoi Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 86 reviews
Rating 8 - Good. 24 out of 86 reviews
Rating 6 - Okay. 6 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 3 out of 86 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yi Ling Elaine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great. Mostly wooden floor so it isn't as dusty as those rooms that are fully carpeted. Furnishing and fixtures are relatively new. Toilet had some flies but it's expected due to the climate here. Our shower floor drain was clogged but the technicians cleared it and it was ok. Bring a good umbrella if you are walking to the shops/food establishment outside the resort as the sun can be extremely harsh.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Need improvements

I chose this hotel because it's relatively new. It was indeed new but the room condition is not recommendable due to strong moldy smell and dusts on the floor and shelves. I saw spider net at the corner of the room floor. Staff were friendly and nice but overall service is slow and less organized. Breakfast restaurant was not yet cleaned by the open time and staff were still cleaning the floor at 7am or later. Hope the operation and cleaning stansart will improve.
Stayed 4 nights in Apr 2025

10/10 Excellent

Erling Hauch, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a Villa and it was fantastic and quiet. Staff are so friendly and service minded.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lynnette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok but the appetisers for the western food is not good. We ordered mesclun salad but what we got was a salad with Romaine lettuce, it's supposed to be a mix of different greens, the french onion soup tasted weird, the onions were not soft or caramelized and did not have the cheese on top of the soup. The steak and lamb chops were good. Overall the hotel is nice but need to improve on the western menu. The breakfast buffet was also good.
Stayed 2 nights in Apr 2025

8/10 Good

James

Stayed 3 nights in Mar 2025

10/10 Excellent

Khee Cheon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Had initially submitted a 3/5 star review for delayed check-in and about the "ocean view" villa not having any view of the ocean. I was quickly contacted by Kaleb from guest relations who assured me that the hotel takes the feedback seriously. They offered various options for service recovery which we gladly accepted.** Overall experience - the hotel is very clean and relatively new, and the amenities are more than sufficient for a short stay. The best part of the experience is the staff - all of them (including those at the two restaurants) were super friendly and always greeted us with smiles and asked if we had any issues and how they could help. Around the area, we had heard before the trip that Plaza Lagoi was a ghost town with vacant shop spaces but it wasn't as bad. There were a couple of restaurants, a Yeah Mart, a Mama-B bakery and a gelato shop, and a massage spa too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdalrahman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean hotel, with friendly service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have one way to describe our stay… “when can we book our next stay” !! From the pre trip check in on our ferry timings to the pick up and drop at the hotel, the welcome and seamless check in. It was A+ customer service all the way. The hotel is new and everything is very well managed. The spa was great- we had the signature and herbal treatment, they also made a last min schedule change as per our request. The hotel has a wonder and huge pool with a restaurant catering to drinks and food pool side with a continental menu. The main restaurant in the hotel serves local cuisines but the very highlight is the breakfast spread. It’s sooo sooo sooo soo good, and very generous. It was my birthday, and the staff had decorated the room so beautifully. We stayed in the ocean terrace king room and wow, not to mention the huge balcony! The view was stunning. This review would not be completed without mentioning Indra who welcomes us and is such a talented mixologist. The smiles on the Sheraton staff faces and the unbelievable hospitality make this an epic epic trip! Thank you ❤️❤️❤️
Stayed 2 nights in Mar 2025

10/10 Excellent

TOSHIHIRO, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property but nothing open around this property except for mini marts.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Samindra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Poppi

Stayed 1 night in Feb 2025

10/10 Excellent

Jasmin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Beautiful hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

ELENITA C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Firdaus

Stayed 2 nights in Jan 2025

8/10 Good

Chee Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service from the restaurants. They even offer new items for ua to taste before next month grand opening.
Stayed 1 night in Jan 2025

10/10 Excellent

Alex, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice brand new hotel with very comfortable rooms surrounded by garden like landscape where you can walk or bike on a paved trail around a lake and the other green parks in this large resort. It would be nice to see some water sports on this calm and clear water lake. Breakfast is great! Lunch and dinner cuisines however should need some improvements. Good job Four Points!
Stayed 2 nights in Jan 2025

10/10 Excellent

Ajesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Very nice family friendly hotel. We had stayed there for a celebration of my sister son first birthday. The hotel staff made it a memorable one by going out of the way to help decorate and offered a cake
Stayed 2 nights in Jan 2025

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel - would stay again.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was too late even after normal check in time.
Stayed 2 nights in Dec 2024

8/10 Good

Kian Moon

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Gem in Bintan

The service was outstanding especially at breakfast. The buffet is amazing even by Asian standards. There were at least 4 different types of buffets at breakfast. The chef went out of his way to accomodate dietary needs. The resort was tranquil and peaceful. The pool was stunning. The only downside is men attending conferences who sit around the pool on deck chairs smoking. Attendees also block access to new pool towels and return of used towels. The pool area should be manned to prevent this. The Spa was idyllic with serene music and wonderful fragrances.
Stayed 3 nights in Nov 2024

8/10 Good

Jia Yan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good and top notch about this hotel. Hotel room is clean, view was great (seeing the ocean), staff is extremely friendly and helpful (even kids said that). Food - breakfast was very good too. However, as there are limited things to do in the hotel premises, family with kids will have to arrange to go out which hotel also help to arrange. However, transportation is very expensive, for example, arranging transport just to eat seafood may cost around 350,000 (rupiah). Activities outside hotel may be quite costly too, for example, the entrance fee to Safari Zoo is around 150,000 per pax, and feeding package will cost 350,000. So do remember to do your research first before going!
Stayed 2 nights in Dec 2024

10/10 Excellent

HAO HSUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are new and staff are really friendly. Nice cozy room
Stayed 2 nights in Nov 2024

10/10 Excellent

Xiao Juan, Delta

Good food , good swimming pool
Stayed 2 nights in Nov 2024