4/10 Poor
Mark, niagara falls
Dec 30, 2024
Disliked: Cleanliness, staff & service
Friday to Monday stay, never cleaned our room, even though we asked twice. Asked for extra blankets twice and never received them. Hair dryer had hair in it when I turned it on the whole room smelled like burned hair. Took two requests to get a new one dryer. Room was not clean. When I arrived, another patron told me they had no hot water this morning. For the days that we were there, you either did not have hot water or it started out hot and once you started taking a shower, it became cold. We tried to address a lot of these problems politely and were ignored. The only bright spot in this day was they had a decent breakfast that they cooked every day. This hotel is clearly understaffed and requires training for cleaning the rooms and dealing with requests.
Mark
Stayed 3 nights in Dec 2024