2/10 Terrible
Ciera
Traveled with family and small children
Apr 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had hair on the floors and bathroom and wasn't cleaned very well. The walls have dripping yellow stuff on them: Very limited outlets and the ones they do have your plugs are loose and fall out. My keys demagnetized randomly twice and I had to get new keys (no they weren't near my phone). One of the times when my keys wouldn't work and I couldn't get in the building. I just walked through the lobby and down the hallway and entered. I could've been any questionable character and freely entered the property without any question. Rooms are severely outdated. Walls are papier-mâché thin, and you can hear everybody's conversations when you walk down the hallways. The room was cold, and we went to ask the front desk for an extra blanket. When I asked the front desk attendant for an extra blanket, he told me he would have to go to the back to get one. He did not get me an extra blanket. Customer service was less than stellar to say the least. The pillows were so incredibly small, about throw pillow size. The breakfast area was not very attended and there weren't any plates and my mom had to find some under a cabinet herself. They say you can't take breakfast items to the rooms which I don't understand. They don't even have individual cartons of milk for breakfast. Everybody is sharing one store-bought gallon milk jug. The five dollar wristband for the slide was stupid and the flooring in the pool area tears up your feet. The sauna was not working either. Needs demolished.
Ciera
Stayed 2 nights in Apr 2025