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Hotel Puerta de Bilbao

4.0 star property

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Photo gallery for Hotel Puerta de Bilbao

Exterior
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas
View from room
Lobby
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Rio Castanos 2, Barakaldo, Vizcaya, 48903
  • Bilbao Exhibition Centre
    ‪12 min walk‬
  • Hospital Universitario Cruces
    ‪3 min drive‬
  • Estadio Nuevo Lasesarre
    ‪5 min drive‬
  • Bilbao (BIO)
    ‪15 min drive‬

Room options

View all photos for Deluxe Twin Room with Parking

View from room

Deluxe Twin Room with Parking

  • 194 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Family Suite (Family Junior Suite)

In-room dining

Family Suite (Family Junior Suite)

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • 194 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (Deluxe Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down comforters, minibar, in-room safe

Triple Room

  • 194 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Suite

View from room

Executive Suite

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite (Family Junior Suite 2+2)

In-room dining

Family Suite (Family Junior Suite 2+2)

  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Holiday Inn Express Bilbao by IHG

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (1002)
The price is $79
per night
$87 total
includes taxes & fees
Mar 10 - Mar 11
Holiday Inn Express Bilbao by IHG

About this property

Hotel Puerta de Bilbao

4-star Barakaldo hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a poolside bar. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and a business center.
Hotel Puerta de Bilbao offers 203 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 48-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site.
Hotel Puerta de Bilbao features a seasonal outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 3229 square feet (300 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Hotel Puerta de Bilbao is a smoke-free property.

Buffet breakfasts are available for a surcharge between 8:00 AM and 11:00 AM on weekends.
Hotel Puerta de Bilbao has a restaurant on site.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Self parking on site (EUR 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 21 to September 22
Pool access available from 10:30 AM to 8:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Hotel Puerta de Bilbao Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 391 out of 993 reviews
Rating 8 - Good. 435 out of 993 reviews
Rating 6 - Okay. 108 out of 993 reviews
Rating 4 - Poor. 44 out of 993 reviews
Rating 2 - Terrible. 15 out of 993 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Nell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Fausto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y en excelentes condiciones. A pesar de no estar en la ciudad, ofrece fácil movimiento a la misma usando el metro de Bilbao, con la estación situada a menos de 15 minutos caminando. Los alrededores tienen opciones de comida rápida y almacenes, aunque el área residencial cercana es un poco obscura
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024

10/10 Excellent

AMEX

Stayed 1 night in May 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Nathan

Business traveler
Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023

8/10 Good

Gilbert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ZITTLE PRECIADO

Stayed 1 night in Sep 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay on the outskirts of Bilbao
We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary
I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.
Stayed 1 night in Apr 2023

4/10 Poor

Emanuela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..
Stayed 3 nights in Sep 2022