Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
Holiday Inn Express Big Rapids, an IHG Hotel offers 118 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. LED televisions come with premium digital channels.
This Big Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and hair dryers can be requested.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Holiday Inn Express Big Rapids, an IHG Hotel features an indoor pool and a fitness center. Wireless Internet access is complimentary. A 24-hour business center is on site at this 3-star property. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Coffee and tea in common areas
Things to do
18-hole adjacent golf course
Golf
Golf driving range
Gym
Indoor pool
TV in common areas
Family friendly
Free crib
Indoor pool
Laundry facilities
Conveniences
24-hour front desk
ATM
Laundry facilities
Safe at front desk
Vending machine
Guest services
Dry cleaning/laundry service
Housekeeping (on request)
Business services
24-hour business center
Outdoors
In a nature reserve
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Pool hoist on site
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
More
1 building
4 floors
Ballroom
Banquet hall
Built in 1991
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Free toiletries
Hair dryer (on request)
Private bathroom
Towels provided
Entertainment
LED TV with premium digital channels
Food and drink
Coffee/tea maker
Limited room service
More
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Free local calls
Iron/ironing board
Laundry detergent
Phone
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Rollaway bed fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Express Big Rapids, An Ihg
Holiday Inn Big Rapids an IHG Hotel
Holiday Inn Express Big Rapids an IHG Hotel
Holiday Inn Hotel Conference Center Big Rapids
Holiday Inn Express Big Rapids, an IHG Hotel Hotel
Holiday Inn Express Big Rapids, an IHG Hotel Big Rapids
Holiday Inn Hotel Conference Center Big Rapids an IHG Hotel
Holiday Inn Express Big Rapids, an IHG Hotel Hotel Big Rapids
"Holiday Inn Hotel Conference Center Big Rapids an IHG Hotel"
Holiday Inn Express Big Rapids, an IHG Hotel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 186 out of 455 reviews
10 - Excellent
186
Rating 8 - Good. 149 out of 455 reviews
8 - Good
149
Rating 6 - Okay. 67 out of 455 reviews
6 - Okay
67
Rating 4 - Poor. 33 out of 455 reviews
4 - Poor
33
Rating 2 - Terrible. 20 out of 455 reviews
2 - Terrible
20
8.4/10
Cleanliness
8.8/10
Staff & service
7.4/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Verified traveler
Business traveler
Oct 31, 2024
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overall I thought my stay was very comforting. The room was clean and comfortable. Coffee was a bit cold but breakfast was good. The condition of the hotel seems to have gone down since I last stayed here. Both the room felt outdated and the interior and exterior of the hotel seemed outdated and in rough shape. As in cracks/holes in the ceiling, the Lowe's drywalling still on walls.
Verified traveler
Stayed 2 nights in Oct 2024
8/10 Good
celeste
Traveled with family and small children, Traveled with family
Staff were super nice. Our room did have a few things beoken the bathroom door knob the dresser drawer knob. The Pool was very cold.But overall not a bad hotel it was in a convenient area to see our child at college.
I would give 5 stars but the bathroom was unsatisfactory. The bathroom fan did not work, the lighting was very poor, the water backed up when showering and the grout and tub appeared dirty.
Customer.service 5 stars. The staff was excellent. Overall appearance good. Kids loved the pool and hot tub.
Love it there. Great service from the overnight help desk person.
Sandra
Stayed 2 nights in Sep 2024
10/10 Excellent
Kenneth
Sep 27, 2024
Kenneth
Stayed 2 nights in Sep 2024
6/10 Okay
Maxwell
Business traveler
Sep 9, 2024
Liked: Staff & service
Disliked: Amenities
Great stay for Katke
Maxwell
Stayed 1 night in Sep 2024
10/10 Excellent
Steve
Sep 9, 2024
Steve
Stayed 1 night in Aug 2024
8/10 Good
Paul
Sep 2, 2024
Liked: Cleanliness, staff & service
Location is great and staff is very helpful. Condition of the property could be better. The rooms are good along with the dining area, but the pool and back patio need some TLC. We've stayed multiple times and over all, have always had a good experience.
Paul
Stayed 3 nights in Aug 2024
6/10 Okay
Janelle
Sep 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Janelle
Stayed 2 nights in Aug 2024
8/10 Good
Lori
Aug 24, 2024
Lori
Stayed 1 night in Aug 2024
10/10 Excellent
Kristine
Aug 22, 2024
Kristine
Stayed 1 night in Aug 2024
6/10 Okay
Douglas
Aug 22, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff, but "tired" facility
Staff were very friendly! Exceptional! Loved the young lady who checked us in at night and also the young lady who worked in the breakfast area the next day. Both were so nice and friendly.
The property itself is very "tired" and so was the room. The two pots of dead flowers in the front were an indicator of the state of the rooms inside. They were clean though!
Douglas
Stayed 1 night in Aug 2024
8/10 Good
Elizabeth
Traveled with family and small children
Aug 21, 2024
Liked: Cleanliness, staff & service
The rooms were clean, the beds were comfortable. It was pretty quiet. The air conditioner sucked. It didn't work, so I went to Walmart to buy a fan. Which then made the next night much better.
They have hot breakfast. Which was good. The staff who worked the breakfast area were nice.
The pool was nice, it was a little cold, but it was warm in the pool area. The hot tub was nice the first day but felt lukewarm on the second.
There is a good amount of food choices in the area.
Hotel was fine, we really like Holiday Inns. Cleanliness was ok, little dirty or lacked that fresh feeling. Only 2 sets of towels, yes it was 2 ppl, but an extra would have been nice. The overall cleanliness of basics…bed, trash etc was great.