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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
Exterior
Seasonal outdoor pool
Lobby
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Snow Summit
    ‪17 min walk‬
  • The Village
    ‪3 min drive‬
  • Big Bear Marina
    ‪4 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | 1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | 1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | 1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Restaurant

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1000)
$231 nightly
The price is $231 total
includes taxes & fees
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5-star hotel in Winter Park
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a hot tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Wired and wireless Internet access is complimentary. Onsite parking is available (surcharge), along with a car charging station.

Chateau Big Bear Boutique Hotel, BW Signature Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tiffany's Bistro - This piano bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Free RV/bus/truck parking on site
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews
Rating 8 - Good. 238 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Stayed 1 night in Feb 2025

10/10 Excellent

Gregory

Liked: Amenities
Very nice building and very nice staff.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun 2 day stay.

Solid stay. Great breakfast. Take advantage of that.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Loved the beauty of the property and had so much fun at the Piano Bar!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the jacuzzi
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities

Old hotel partially updated.

There are not a lot of hotels to choose from in Big Bear. We stayed here over Presidents’ Day weekend and paid way too much money. This hotel is definitely not worth $550 a night. It appears to be an older hotel partially updated. The storage in the room was appreciated, and the beds were actually very comfortable, but outside of that everything was average or below, including the service. Also, they should consider having a shuttle service to the ski mountain. We had to walk, which was just under a mile, but with ski gear and kids, that is a lot.
Stayed 2 nights in Feb 2025

2/10 Terrible

SANDEEP

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dim lighting, dusty, allergies were terrible, fireplace didn't work, straits in the path to 2nd floor, with a stroller it was inconvenience to go to the room and check out, had to carry luggage via stairs. Restaurant was closed. I will never book this hotel again.
Stayed 1 night in Feb 2025

6/10 Okay

Klub

Disliked: Staff & service
It was alright, not worth price for sure, had no bellman to carry luggage, had to get own toothpaste
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2024

10/10 Excellent

Ollie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff, great atmosphere, especially on a Friday night in the hotel bar. Would recommend, accommodating with an infant too.
Stayed 1 night in Feb 2025

8/10 Good

Christina

Stayed 2 nights in Feb 2025

10/10 Excellent

Vicente

Stayed 1 night in Feb 2025

8/10 Good

Juan

Stayed 3 nights in Jan 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review hotel

Amazing. Beautiful artwork and furnishings. Favorite hotel ever!
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms seem recently renovated. Comfortable bed. Friendly staff. Decorated with whimsical paintings that made me happy. Would absolutely go again.
Stayed 1 night in Jan 2025

10/10 Excellent

Bartholomew

Stayed 2 nights in Jan 2025

8/10 Good

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay with a good Continental breakfast. Not just cereal. Actual food, like sausages, bacon, eggs, fruit, oatmeal, bagels, etc. Nice dining area that we used as a quiet space to work as well.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place ❤️
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, nice public shared spaces, and helpful staff. Fantastic location close to the ski resorts and many restaurants, shopping, conveniences. We would definitely stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Meliha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chateau Big Bear Boutique was conveniently located to Snow Summi, restaurants, shops and the zoo. The room was lovely with a fireplace and plenty of room for our equipment and luggage. The breakfast was included and it was very nice. Our stay was very nice! Highly recommend it. We will stay again.
Stayed 1 night in Jan 2025

8/10 Good

Cesar Arturo Medina

Traveled with partner
Liked: Cleanliness
The morning staff was very helpful, the evening staff was not to helpful. I found an old Xmas tree and housekeeping cart blocking the fire egress stairs. The carpet on the second floor looks old and dirty. The bar was closed, and the rooms were just fine, nothing special. Overall we enjoyed our stay, since we didn’t spend much time there just to sleep.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a little on the older side, but the room was big, the bed was comfy and the staff were very helpful. Bonus points for the paintings of deer in fancy dress throughout the building.
Stayed 2 nights in Dec 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025