4/10 Poor
Peter
Traveled with group
Nov 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a disaster! As instructed, we tried to phone the hotel before arrival for instructions, no answer! We asked for help from Expedia, but nobody answered them! There was nobody in the hotel when we arrived at 5:30pm, fortunately the front door opened, I wandered the Hotel and found keys hanging in 3 doors, so chose one! It didn't represent the room advertised or paid for but was better than sleeping in the car! One highlight was the lady who prepared breakfast, but ironically, she had been temporarily locked out of the Hotel that morning. We tried calling the Hotel number in the morning without answer. On returning to the Hotel later, there were still no staff present, and our room hadn't been cleaned. In fact, the only person we met in the 2 nights we were there was the breakfast lady who was great at her job but knew nothing about what happened in the rest of the Hotel. Its fortunate that we have a sense of humor, or this nightmare could have spoiled our whole trip! In summary one would expect for the price paid at least some customer service and you could also consider the safety concern of running a Hotel with no staff!
Peter
Stayed 2 nights in Oct 2024