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Mercure Hotel Potsdam City

4.0 star property

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Photo gallery for Mercure Hotel Potsdam City

Exterior
Meeting facility
Bar (on property)
City view
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Room service
  • Pet friendly

Explore the area

Map
Lange Brucke, Potsdam, BB, 14467
  • Potsdam Harbour
    ‪2 min walk‬
  • Museum Barberini
    ‪3 min walk‬
  • Potsdam's Brandenburg Gate
    ‪16 min walk‬
  • Berlin (BER-Brandenburg)
    ‪51 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed (private bathroom with shower and tub)

Junior Suite, 1 Double Bed (private bathroom with shower and tub) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 Double Bed (private bathroom with shower and tub)

  • 366 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, Multiple Beds

  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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Exterior

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About this property

Mercure Hotel Potsdam City

4-star hotel in Innenstadt
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, conference space, and dry cleaning. Housekeeping is available on request.
Mercure Hotel Potsdam City offers 210 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Potsdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers a terrace, barbecue grills, and a vending machine. Onsite parking is available (surcharge).

Mercure Hotel Potsdam City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
OSCAR - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
CINEBAR - Onsite bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CINEBAR
  • OSCAR

Things to do

  • Bicycle rentals
  • Bicycle storage
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hotel Potsdam City
Mercure Potsdam City
Accor Hotel Potsdam City
Mercure Potsdam
Mercure Potsdam City Potsdam
Mercure Hotel Potsdam City Hotel
Mercure Hotel Potsdam City Potsdam
Mercure Hotel Potsdam City Hotel Potsdam

Mercure Hotel Potsdam City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 146 out of 459 reviews
Rating 8 - Good. 216 out of 459 reviews
Rating 6 - Okay. 67 out of 459 reviews
Rating 4 - Poor. 23 out of 459 reviews
Rating 2 - Terrible. 7 out of 459 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Valdis

Liked: Cleanliness, staff & service, property conditions & facilities
We have been staying here a few times over a few years now. The only issue is air conditioning. It’s too hot always.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel, all finished very nicely, amazing location for HBF and super friendly helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Potsdam
We really enjoyed our stay at the Mercure Hotel in Potsdam. The room was very comfortable and clean. The hotel location is perfect; an easy walk from the train station and to the city centre, plus great a great view of the Havel river and surrounding countryside!
Stayed 6 nights in Sep 2024

10/10 Excellent

Anders

Stayed 1 night in Aug 2024

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff very nice and clean.
Stayed 3 nights in May 2024

8/10 Good

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was clean and staff were friendly. However, I couldn't get a hot drink at night after the restaurant had closed.
Stayed 10 nights in Jun 2023

8/10 Good

BETTINA

Stayed 4 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were extremely nice and helpful. Room was comfortable and clean. Restaurant and breakfast staff were sometimes a bit grumpy. Bar and restaurant not open Sunday or Monday evenings which is a shame. Snacks and drinks are available from the front desk. Room service would have been nicer.
Stayed 1 night in Mar 2023

10/10 Excellent

Ingo

Stayed 3 nights in Mar 2023

4/10 Poor

Minkang

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Hotel. Good service. Close to everything.
Stayed 9 nights in Aug 2022

10/10 Excellent

fida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's locations is perfect,close to all kind of transportation,nice staff and good service... *the room didnt have a fridge
Stayed 13 nights in Jul 2022

6/10 Okay

Ronen

Stayed 1 night in Jul 2022

8/10 Good

christopher, lincoln

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

4/10 Poor

Norman

Disliked: Staff & service
Poor Customer Service
We stayed two nights and throughout our stay the stopper in our sink malfunctioned. We reported it on three occasions but it was not fixed. We were offered a change of room but this was not satisfactory as the first option was suggested after midnight on the first night and we were already for bed and the second offer was made the following afternoon as we were leaving the hotel to attend a weeding. On the morning we checked out our toilet would not flush. While the food at breakfast was fine there is an issue with the layout of the serving station. There is only one station where all the food is laid out. So at busy times you can expect 30/40 people in a line. There are no trays so you are expected to carry whatever you want by hand. As all the food is laid out in this fashion you must move along the line even if you only want something e.g. fruit which is at the end of the serving station. If you forget something or wish an extra portion of something you must get back in line as it next to impossible to cut in. Also there is only one coffee station which again causes unnecessary queues.
Stayed 2 nights in Aug 2021

4/10 Poor

Pawel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Bernardino

Liked: Cleanliness, staff & service
Was okay
Was okay. Staff very helpful and friendly. Room was clean although no double bed for me and my partner 2 single beds. Not so comfortable. Also weird bathroom with no door on it. Room was quite small. No tea / coffee maker in room either. But we brought own kettle. Dont understand why hotels dont have this especially at this price. Other wise was ok. Location is fine around 10 mins walk from main station. 5 mins on tram to old centre.As said staff friendly and helpful. Wifi as good.. 7 out of 10 for me.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel, not a lot of charm that a boutique hotel would have.
Stayed 2 nights in Dec 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. Bathroom was a little strange since there was no door. But fine when by myself.
Stayed 2 nights in Nov 2019

6/10 Okay

Ahmed

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Hotel services and room facilities.
My stay at the Mercure Potsdam wan not that confortable. Room services stopped at night. No enough room to hang clothes since no cupboard is available.
Stayed 7 nights in Oct 2019

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Right opposite train station so great location
Stayed 1 night in Sep 2019

8/10 Good

Nadarajen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 5 night stay
Stayed 5 nights. Staff members are very attentive and helpful. Buffet breakfast was delightful, with a wide choice of options. The building towers above the rest of the surrounding area, so the view is very nice. Conveniently close to the train station and public transport.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Did the job, nice and clean
Stayed 2 nights in Aug 2019