2/10 Terrible
Richard
Business traveler
Mar 7, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Property gouged me on price, I booked a room direct with them on their own website, and another 2 on Expedia, 2 days before my stay they canceled the only room I’d booked direct (for €470) with no explanation, eventually spoke to reception who so and the GM had told them to cancel my suite as they’d double booked it. They had a dozen other rooms they could have moved my reservation to, however they forced me to rebook a lower room on a new reservation that cost twice as much as my original!
Do not book this hotel, shady business practices, room was filthy, the bath area I ended up cleaning myself because it was disgusting, the FOH team (with the exception of Kevin) are mostly rude and one two occasions I was stood there walked them get caught out talking s**t about the guest checking not realising they could speak German.
Whole hotel is insanely dark, worn out and old, you spend your entire time trying to see yourself in your room mirrors and walking out into the hall using one of those mirrors.
I spent $25k last year with the Miami property and assumed that the Berlin and Madrid properties would be as good, they are terrible. GM refuses to ever leave their office and speak to guests.
As a hotel operator and marketing agency I can tell you this hotel operates WAAAY outside the normal hotel practice - booker beware!