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Mercure Bergamo Centro Palazzo Dolci

4.0 star property

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Photo gallery for Mercure Bergamo Centro Palazzo Dolci

Standard Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk
City view from property
Lobby sitting area
Lobby lounge
Standard Room, 1 Twin Bed | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • 24/7 front desk
  • Laundry
  • Room service

Explore the area

Map
Viale Papa Giovanni Xxiii 100, Bergamo, BG, 24121
  • Centro Congressi Giovanni XXIII
    ‪1 min walk‬
  • Largo Porta Nuova
    ‪4 min walk‬
  • Via XX Settembre
    ‪7 min walk‬
  • Bergamo (BGY-Orio Al Serio)
    ‪19 min drive‬

Room options

View all photos for Privilege, Twin Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Privilege, Twin Room, 2 Twin Beds

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Privilege, Double Room, 1 Double Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 Double Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

  • 151 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

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About this property

Mercure Bergamo Centro Palazzo Dolci

4-star Bergamo hotel, connected to a shopping center in Stazione
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and concierge services. Free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of towels is available on request.
Mercure Bergamo Centro Palazzo Dolci offers 88 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 26-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. A total renovation of this property was completed in November 2022.

Mercure Bergamo Centro Palazzo Dolci is a smoke-free property.

A complimentary manager's reception is offered each day.
L'Accademia - This lobby lounge serves light fare only. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 15 per day)
  • Street parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: EUR 9.90 per person
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Accademia

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Bicycle storage
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1800
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 5 and up; guests must have received complete vaccination at least 15 days prior to check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 13 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 9.90 per person
  • Nearby parking fee: EUR 15 per day (33 ft away)
  • Pet fee: EUR 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 18 (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 10 October to 31 March
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bergamo Palazzo
Bergamo Palazzo Dolci Mercure
Mercure Bergamo Palazzo
Mercure Bergamo Palazzo Dolci
Mercure Palazzo Bergamo
Mercure Palazzo Dolci
Mercure Palazzo Dolci Hotel
Mercure Palazzo Dolci Hotel Bergamo
Palazzo Dolci
Palazzo Dolci Mercure Bergamo
Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci
Mercure Centro Palazzo Dolci
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

Mercure Bergamo Centro Palazzo Dolci Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 1001 reviews
Rating 8 - Good. 429 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

KELSEA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to the train station. Restaurant Vox in the same building as the hotel was phenomenal. Older building but they maintained it well and kept it very clean. Only complaint was that the air conditioning only worked if a window was open - that may have been user error but that was the only way we could figure it out. Additionally, the windows have no screens (perhaps that’s a European thing) so we were scared to let bugs in if the windows were left open Otherwise it was great, would recommend.

10/10 Excellent

Varun

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Cobarlen

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

pauline

Stayed 2 nights in Jul 2024

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergamo stay
Overnight stay from airport. Hotel was central and all facilities were excellent.
Stayed 1 night in Jul 2024

8/10 Good

ENRICO P

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is close to the Citta Alta.
Stayed 2 nights in Jul 2024

2/10 Terrible

Dominic

Disliked: Property conditions & facilities
Don’t stay here. May as well have slept rough on the street. Noisy, aircon doesn’t work, just 26 degrees in the room. go somewhere else
Stayed 1 night in Jul 2024

10/10 Excellent

Anne

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Claudio

Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Leslie George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is excellent - on the airport bus route and close to the railway station if you plan excursions to Brescia for example. It’s on a street with a number of restaurants but also has the option of room service. The rooms are modern and spacious, comfortable and very clean. Numerous options for breakfast - everything you could want in the excellent buffet. I would recommend the hotel without reservation talking about the hotel alone. However it is worth knowing that there is a space across the road 100 metres away which for one day during my stay had an open air rock concert from about 9pm to midnight. The hotel’s double glazing did not keep out the thumping bass and my room was on that side of the hotel. It’s not obvious when those evening rock concerts are going to happen so I suggest specifying a room away from the main road. None of this is the hotel’s fault but it was frustrating for one night not knowing when the music would stop.
Stayed 4 nights in Jun 2024

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Elsa, Montgomery

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were so helpful and supportive.
Stayed 7 nights in May 2024

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern hotel. Always stay here when we're in Bergamo.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Staff is well prepared, very helpful and knowledgeable. Highly recommended.
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel let down by housekeeping
Mercure Bergamo was a nice hotel in a great location near the train station/airport bus stops with an easy walk to the funicular to Citta Alta. The hotel itself and the room was very clean on arrival. However, on day 2, the maid only left 1 bath towel for 2 people(none in any drawers - we checked) resulting in us having to share. The toilet paper wasnt replenished either. On day 3, we arrived back in the evening to find there had been no maid service at all that day so I had to go to reception to ask for towels/toilet paper. I was asked if I had left the Do Not Disturb sign on the door by mistake! (which we hadn't) which made me feel questioned rather than given an apology for an uncleaned room. The room itself was modern, spacious, tastefully decorated with a huge wall mounted tv, comfy bed & pillows and nice smelling toiletries. The hand and bidet towels weren't towelling though, more like table napkins which was strange. I think this hotel is having a towel shortage! Breakfast was good with a varied choice. However, there was no toaster available to toast bread - maybe this is an Italian thing. The hot section could have been better, the bacon looked a bit grey although good on the last morning, the sausages were hot dog type and the beans were dry beans without a sauce. I had read reviews to say that breakfast was cramped and the buffet not replenished but we did not experience this. Overall, a few minor issues in a decent hotel and would return/recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Zaheda

Stayed 1 night in Mar 2024

10/10 Excellent

Enrique, Knoxville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hitel, breakfast area got a little crowded and minor maintenance issues. I would consider staying here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality place to spend the night. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kenneth Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for travellers
A perfectly located hotel if, like me, you arrive in Bergamo quite late and want the convenience of a decent place to stay close to the bus and train stations. My room was spacious and comfortable, although it was a little “tired”. If you’re staying in Bergamo or heading onto Milan or another place then this hotel is a great choice.
Stayed 1 night in Jan 2024

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for train station, pleasant staff, beautiful city.
Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023