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Hotel Cappello D'Oro, BW Signature Collection

4.0 star property

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Photo gallery for Hotel Cappello D'Oro, BW Signature Collection

Daily buffet breakfast for a fee
Superior Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby
Terrace/patio
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pet friendly
  • 24/7 front desk
$160
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
12 Viale Papa Giovanni XXIII, Bergamo, BG, 24121
  • Humanitas Gavazzeni Hospital
    ‪14 min walk‬
  • Piazza Vecchia
    ‪17 min walk‬
  • Gewiss Stadium
    ‪3 min drive‬
  • Bergamo (BGY-Orio Al Serio)
    ‪5 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

9.6 out of 10
Exceptional
(7 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

8.6 out of 10
Excellent
(4 reviews)
  • 142 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Room amenity

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Twin Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Cappello D'Oro, BW Signature Collection

4-star hotel in Citta Bassa
Along with a full-service spa, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Cappello D'Oro, BW Signature Collection offers 84 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cappello d'Oro. The spa is equipped with a sauna. The spa is open daily.
Hotel Cappello D'Oro, BW Signature Collection features a full-service spa and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 431 square feet (40 square meters) include conference space. This family-friendly hotel also offers spa services, a terrace, and multilingual staff. Onsite parking is available (surcharge).

Hotel Cappello D'Oro, BW Signature Collection has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Bistrot Del Moro - Onsite bistro.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 5 to 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot Del Moro

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Art supplies
  • Baby bath
  • Changing table
  • Children's books
  • Crib (surcharge)
  • High chair
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 431 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests requiring an invoice must state this at the time of reservation and provide all the necessary details.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tourist tax is imposed by the city and collected at the property. The tax is 7% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 7.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 5.00 to 15.00 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per stay
  • Spa fee: EUR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT016024A12V4DQJPJ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 April to 15 October
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Cappello D'Oro Bergamo
Best Western Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Bergamo
BEST WESTERN PREMIER Cappello D'Oro Hotel
BEST WESTERN PREMIER Cappello D'Oro Hotel Bergamo
Cappello D'Oro
Cappello D'Oro BEST WESTERN
Best Western Cappello D'Oro
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Best Western Hotel Bergamo
Best Western Premier Cappello D'Oro

Hotel Cappello D'Oro, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 797 reviews
Rating 8 - Good. 300 out of 797 reviews
Rating 6 - Okay. 55 out of 797 reviews
Rating 4 - Poor. 18 out of 797 reviews
Rating 2 - Terrible. 7 out of 797 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

gavin robertson

Liked: Cleanliness, amenities, property conditions & facilities
Staff we great , breakfast very good and location first class
Stayed 6 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
The Hotel Cappello D’Oro in Bergamo is perfectly situated with good access to the train station in one direction and the funicular rail link to Citta Alta in the other direction. A bus link to the airport is right outside the hotel .The hotel itself is clean, welcoming and comfortable - with excellent housekeeping and a varied choice of breakfast. The staff were professional and efficient and as a solo traveller I felt safe and comfortable at the hotel. On the down side I never received the wake up call I requested for my day of departure ( unless they called when I was in the shower!). However I still caught my flight on time and would be happy to stay in this hotel again and enjoy everything Bergamo and the wider Lombardy region has to offer . It was a great holiday !
Stayed 5 nights in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Anri

Stayed 2 nights in May 2025

8/10 Good

Jon, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great BW hotel. Convenient location for walking up to the old city. The staff were friendly and helpful. Our room was comfy and well appointed. The breakfast buffet was extensive. The outside terrace was useful to have although it’s not got any views as this is a courtyard terrace. Parking was a bit complicated but the hotel staff helped.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oliver

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, great service, great breakfast and super location!
Stayed 5 nights in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Capello d’oro is the total experience in excellence….happy and relaxed ….i can’t wait to visit Bergamo soon.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We shared a Triple Room which was large and overlooked the street. The beds and pillows were very comfortable. The staff were really pleasant and helpful. Breakfast was very good value with a wide selection. The bus from/to the airport is outside the hotel. There are plenty of places to eat in the area, and the city is very walkable from the hotel. We would happily stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

STANKO, Bratislava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No spa
Stayed 1 night in Feb 2025

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enchanting hotel within the heart of Bergamo, lots of boutique and high street brands in walking distance. Also near the train station, bars, restaurants, café's and gelaterie - reception can recommend. The staff are always courteous and you will receive a warm welcome.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergamo is an excellent pre Christmas destination and this hotel has a fantastic location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff were very approachable and helpful. Amenities and transport close by. Excellent to explore the city and wider area
Stayed 7 nights in Feb 2025

10/10 Excellent

Israel

Stayed 2 nights in Nov 2024

10/10 Excellent

Shehzad

Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, the staff were polite and helpful. Happy for me to leave my bag while i explored the town. Breakfast was nice. No complaints at all.
Stayed 1 night in Oct 2024

6/10 Okay

Lincoln

Traveled with partner
Liked: Cleanliness, staff & service
Location is superb for this hotel - can walk to just about everything. Staff are very friendly and helpful and the buffet breakfast is wonderful. The “gym” is laughable, carpets are worn and much of the trim needs painting. Bottom line good value for the price but if you’re used to top notch hotels this isn’t the one - it’s a typical older European hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Slightly old rooms but very clean and perfect in every other way for my one night stay in Bergamo.
Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in good location

Excellent hotel and location. Well worth its 4 stars. Rooms luxurious and breakfast was delicious. Thank you so much.
Stayed 4 nights in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities

First time visit to Bergamo

This hotel is located at 10min walk from the train station. Just across the road is a bus to go up to la citta’ alta. Staff, ALL very friendly and helpful…
Stayed 5 nights in Oct 2024

10/10 Excellent

Cecilia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time!
Stayed 1 night in Aug 2024

6/10 Okay

Elina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was poor condition of the room plus 4 mosquitos was flying inside the room, front desk was very friendly, but they charged 7 euro taxes. It says in booking that all taxes and fees included.
Stayed 1 night in Oct 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Days in Bergamo

Service was excelĺent.Hotel is in great location to get to all sites.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended.

A very clean, nice quality hotel in a great location. Lots of Italian character, but everything worked very well. Breakfast was a bargain. The staff were really helpful, in fact they all were very helpful and were always very polite and welcoming.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel situated in the central part of Bergamo, walking distance to everywhere!!! Friendly and helpful staff, delicious breakfast, comfy beds !!!
Stayed 1 night in Aug 2024