8/10 Good
Loreen
Traveled with family
Jan 21, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I loved the 24K Magic concert! A large complaint. We had dinner at Panasia, both ordered the Teryaki chicken. We had eaten a little bit of it, which was quite tasty. Unfortunately, on my third bite, I pulled a hair out of my mouth. I have shoulder length hair, which I had tied back when we sat down. I was willing to grant that it could have been my hair. However, as I took another bite I found another hair (longer than mine) actually wrapped around the chicken! Yuck! Couldn't overlook the second one! There was a young couple sitting near us that heard what was happening at our table and looked at her food and she found a hair in it! Definitely wasn't hers as she was a native woman with long black hair. We called the server over and she said that she would have the manager come to talk to us.She came back and told us that our meal was free. It should not have been up to the server to inform us of the comped meal. It should have been the manager's job! I likely will come back to the Reef, but, not eat there again!
Loreen
Stayed 1 night in Jan 2025
