2/10 Terrible
Aliesha
Nov 29, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay at this dump. The first room smelled like sewage and the tv didn't work. We changed rooms and the second was worse. The mattress was gross and stained. The floors had debris and had not been vacuumed. The window was wide open and the room was cold, but it still smelled bad. The curtains were torn and starting to fall down. The light fixtures were dusty.
We ended up leaving and finding a clean hotel. After a lot of back and forth with Expedia (and them with the hotel), we were denied a refund. I understand no cancelation policies, but feel there should be an exception for dirty rooms. We couldn't even get the front staff to come to the room with us to point out the problems, then they denied it all when expedia contacted them. We have some photos of the room, but of course, you can't photograph smell.
Aliesha
Stayed 1 night in Nov 2024