2/10 Terrible
Kelly
Traveled with group
Mar 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A waste of money and not
1. First thing you notice as you drive in is the rubbish. Litter everywhere.
2. It is very run down
3. Our “premium” lodge absolutely reeked of cat urine. You cannot underestimate the smell. The owners advised that the carpets had been cleaned and it would be musky but this was something else. It was honestly like 100 cats had urinated in it. It was unbearable.
4. We couldn’t put the heating on as it would intensify the smell.
5. We couldn’t sit in the longer because it smelt so bad
6. Hot tub water was murky and we couldn’t see our feet. We wondered if they use the lake water to fill it or whether it hadn’t been changed. They said it was fresh water.
7. There was no toilet roll!!!
8. Said there would be a mini bar and fridge. There was a fridge but it only had two bottles of water.
9. Tea and coffee facilities but no milk!
10. There is a rather aggressive dog on the grounds that is not kept on a lead. The dog charged at and went to attack my dog who was on a lead.
11. It really was quite unkept - cobwebs everywhere, the windows were in need of a good clean, and together with the overwhelming smell of urine it just felt pretty gross & unclean.
12. Carpet soaking wet in places
13. Smell of weed from next door
It is in no way worth the £250 we paid for 1 night.
They told us the roof collapsed so they had to get the carpets cleaned but they shouldn’t be taking bookings now!
It was extremely disappointing and we actually feel robbed - it is not acceptable.
Kelly
Stayed 1 night in Mar 2025
