2/10 Terrible
Rachael
Jan 1, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
**Overpriced and Outdated for NYE – Disappointing Experience**
We stayed here on New Year’s Eve, paying over $450 for a Queen Executive Room, expecting a premium experience. Unfortunately, it fell far short.
The customer experience started poorly as soon as we arrived. The outdated building, combined with a lack of modern conveniences like lifts, meant we had to carry our luggage up stairs—unacceptable for the exorbitant price charged.
The room was shockingly outdated and small, with visible wear and tear, a tiny TV, and paper-thin walls that let every noise from neighbouring rooms seep through. Bright lights from outside streamed in, even with the blinds closed, making it difficult to sleep. Basic upgrades like blackout curtains, modern furnishings, and soundproofing are desperately needed.
The bar was equally underwhelming. On what should be one of the busiest and most celebratory nights of the year, it lacked any atmosphere or effort to create a festive experience. It felt sterile and uninspired, more like a waiting area than a place to enjoy New Year’s Eve.
At over $450 a night, this stay was extremely disappointing and not worth the cost. We cannot recommend this property and would not stay here again, let alone at this price.
Rachael
Stayed 1 night in Dec 2024
