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Hotel Metropol Basel

4.0 star property

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Photo gallery for Hotel Metropol Basel

Reception
View from property
Comfort Double Room | Memory foam beds, in-room safe, desk, laptop workspace
Interior entrance
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Elisabethenanlage 5, Basel, 4002
  • Basel Zoo
    ‪8 min walk‬
  • Basler Muenster
    ‪13 min walk‬
  • Marktplatz
    ‪17 min walk‬
  • Basel (BSL-EuroAirport)
    ‪23 min drive‬

Room options

View all photos for Double Room (First)

Double Room (First) | Memory foam beds, in-room safe, desk, laptop workspace

Double Room (First)

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Style)

Double Room (Style) | Memory foam beds, in-room safe, desk, laptop workspace

Double Room (Style)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Comfort Double Room | Memory foam beds, in-room safe, desk, laptop workspace

Comfort Double Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room | Memory foam beds, in-room safe, desk, laptop workspace

Superior Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Queen Bed

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The price is $172
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$188 total
includes taxes & fees
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About this property

Hotel Metropol Basel

4-star hotel in Sankt Alban
A 24-hour fitness center, valet parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Metropol Basel offers 46 accommodations with safes and complimentary newspapers. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Metropol Basel features a 24-hour fitness center, multilingual staff, and concierge services. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Metropol Basel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Airport shuttle on request
  • Self parking on site (CHF 30 per night)
  • Valet parking on site (CHF 30 per night)
  • Extended parking on site (CHF 30 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 30 per person

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways

More

  • 1 building
  • 8 floors
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 30 per person
  • Self parking fee: CHF 30 per night
  • Valet parking fee: CHF 30 per night
  • Extended parking fee: CHF 30 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Swiss Quality
Metropol Swiss Quality
Metropol Swiss Quality Basel
Metropol Swiss Quality Hotel
Metropol Swiss Quality Hotel Basel
Hotel Metropol Basel
Metropol Basel
Swiss q Metropol Basel
Hotel Metropol Basel Hotel
Hotel Metropol Basel Basel
Hotel Metropol Basel Hotel Basel

Hotel Metropol Basel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 582 reviews
Rating 8 - Good. 238 out of 582 reviews
Rating 6 - Okay. 51 out of 582 reviews
Rating 4 - Poor. 17 out of 582 reviews
Rating 2 - Terrible. 6 out of 582 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for one night after a flight and this hotel was perfectly placed. Easy assess late at night with clear info on check in process. Room clean and beds comfy. Fit the bill. Recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff
Stayed 1 night in Dec 2024

10/10 Excellent

Mark, Woking

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness
Hotel is in an excellent location and the rooms are reasonable and clean. No reception service between certain hours and you are directed to the larger sister hotel around the corner. Breakfast was adequate but service was slightly lacking.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 2 nights in Dec 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find from the train station. Staff efficient but not really friendly As described
Stayed 1 night in Dec 2024

10/10 Excellent

Yee Lin

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Property conditions & facilities, room comfort
Not excellent but not terrible either
Overall a comfortable stay with large, comfortable, warm rooms. When we arrived there were no staff on reception despite advice that there would be until 10:30 so we had to go to the hotel next door to check-in. Unfortunately, because there are no staff at night, smokers congregate in the canopied entrance with the doors constantly opening and thus all the communal areas stank of cigarettes. This did dissipate by the following day but it wasn’t a great arrival especially as the smokers made little effort to move as we tried to lug our suitcases through them up the staircase.
Stayed 2 nights in Nov 2024

8/10 Good

IAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult series of steps from street to reception with no one to help.
Stayed 1 night in Nov 2024

6/10 Okay

chris

Traveled with partner
This is not a 4 star property; at best it's 2 stars. The elevator did not work so we had to haul the luggage up 2 floors. Room and reception area is sparse, with minimal staff on duty. Very good location close to the train station and trams to downtown are frequent.
Stayed 1 night in Oct 2024

8/10 Good

lek

Stayed 1 night in Oct 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Automated check-in works, but there are also friendly staff. Rooms are comfortable, and the price/quality ratio is good. Breakfast is pretty basic and pre-cutting the loaves means they can be a little stale
Stayed 1 night in Oct 2024

10/10 Excellent

Roberta T.

Traveled with partner
IMMACULATE, squeaky clean room!! Room was snug; small but well organized. Bed was very comfortable, linens pristine. No AC that we could find but fine for Oct. Shower had good water pressure but glass shield only 1/2 way so water all over the floor. (As Americans we remain puzzled by these 1/2 walls and yearn for a full shower door!!) Front desk staff left at about 6 p.m. deferring to sister property Hotel Euler. We appreciated the full breakfast buffet. Plenty of restaurants close by for dinner. Perfect for a comfortable overnight near the train station.
Stayed 1 night in Oct 2024

8/10 Good

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel right through. Nice size room. Lovely shower. Friendly efficient staff. Centre of Basel, but very quiet. 5 minute walk to railway station, and 5 minute walk from airport bus drop off. Definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

HI DAE

Stayed 2 nights in Oct 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hard to imagine a more convenient location, with the train station just around the corner, and major attractions just a few stops away on Basel’s excellent tram network. The BaselCard you receive upon check-in means you travel for free anywhere you please on city transport.
Stayed 2 nights in Oct 2024

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
To check in we had to go to the connected hotel around the corner but after that the location near the station and not too far from the old town was excellent. The service that we received from the staff was excellent. The room was large and well appointed. The continental breakfast was better than average.
Stayed 1 night in Oct 2024

10/10 Excellent

Zicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great location near the train station and bus to the airport, plus excellent public transportation for getting around the city. The staff was super nice and helpful. I would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early morning, luggage storage was not an issue, recieved our Basel city pass which we were able to use straight away. Very helpful staff. Great location from Train station.
Stayed 1 night in Oct 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
A lovely hotel - we made several minor requests of reception staff and they were fulfilled cheerfully and promptly. Room was clean and comfortable and the hotel is very near the railway station and other transport links.
Stayed 5 nights in Sep 2024

10/10 Excellent

Unja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was close to the train station and main bus stops (making it super easy to get to where we wanted to explore), the room was quiet and spacious. Highly recommend!
Stayed 2 nights in Sep 2024

8/10 Good

Lawrence, Madison Heights

Stayed 1 night in Sep 2024

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a return visit. We received a warm welcome and the staff were always polite and helpful. A plate of petit fours awaited us in our room. The room was large and although storage for our belongings was tight we managed well. Its accessibility to the station was a boon as we used the train and the Swiss Travel Pass every day. The only negative was the housekeeping. Only on one occasion was the room well cleaned. We were there for two weeks but our beds were not changed. In contrast there were always clean towels when we asked for them. Despite this one niggle, we would return if staying in Basel. It is very good value for money.
Stayed 14 nights in Sep 2024