2/10 Terrible
Justin
Traveled with group, Traveled with partner
Aug 29, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed in room 212. Check in was easy but upon getting into the room, there was no lock on the door between rooms. Just a chair in the way of the door. The door to the next room had a lock but ours did not. Also there was no latch lock on the room door. So we went back to the front desk and let them know. The clerk just smiled and laughed. They said they would contact the manager but the maintenance man was away for the night. I told them to have management contact me immediately. The clerk said well we can fully refund you and you can find another hotel. I had two rooms booked for us and friends travelling with us, so that was not an option. As there were no rooms available there or anywhere else. My girlfriend felt unsafe in the room so I pushed the heavy dresser in front of the adjoining room door. The next day I spoke to several different clerks, finally one got a hold of the maintenance man, and he came and put a latch lock on both the adjoining room door and our room door. Never ever did hear from the manager about our complaints. Will not stay here again, as I feel our concerns were not taken seriously. The pool was warm though, but a bit dirty.
Justin
Stayed 3 nights in Aug 2024