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Otter Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain view
Lobby
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪16 min walk‬
  • Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

  • Mountain view
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is $690 total
includes taxes & fees
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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 333 out of 422 reviews
Rating 8 - Good. 58 out of 422 reviews
Rating 6 - Okay. 21 out of 422 reviews
Rating 4 - Poor. 5 out of 422 reviews
Rating 2 - Terrible. 5 out of 422 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cherrie

Stayed 5 nights in Feb 2025

6/10 Okay

Randee Antoni

Liked: Cleanliness, property conditions & facilities
Nothing special aside from the mountains sorround
Stayed 1 night in Mar 2025

10/10 Excellent

Rovena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful place with a luxurious feel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great addition to Banff!

I had a wonderful stay at the Otter! Rooms were modern and comfortable, and I enjoyed the selection of coffee and tea they offered to make in the room. The staff were incredibly friendly, and made this solo traveler feel less lonely.
Stayed 2 nights in Feb 2025

8/10 Good

Ruben, Dunedin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Fantastic food and service. Staff are all top notch.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Feb 2025

6/10 Okay

Brendan

Traveled with partner
Liked: Cleanliness, staff & service
This is the old Swiss village. They did a great reno of the lobby and rooms with modern decor and design. The whole place smells smokey which is great if you like that. The rooms and halls are clean, they aren’t great at blocking sound though. The pools are currently closed. Bring moisturizer, it’s dry anywhere in the mountains but especially here with the smoke and wood everywhere.
Stayed 1 night in Mar 2025

10/10 Excellent

Itamar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand new hotel with lots of potential

Though we stayed at this hotel during the final stages of construction (mainly of the amenities), it was an extremely pleasant experience with clean rooms, easy parking, a lovely bar/restaurant, and extremely nice staff. Would definitely consider going back!
Stayed 3 nights in Feb 2025

8/10 Good

Jessica

Stayed 5 nights in Feb 2025

4/10 Poor

Sandyta, Corvallis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Otter Hotel Review Our stay at Otter Hotel on Banff Avenue was nice, but a few issues stood out. The hotel looks new, but housekeeping was inconsistent, often forgetting to deliver the promised coffee and tea. The heater was right next to the bed, making it hard to sleep with it on, and the room wasn’t fully insulated from hallway light. We were also disappointed that the hot tub and pool weren’t available on-site, requiring a trip to the sister hotel. While the location was great, these inconveniences affected our overall experience.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We decided on a weekend getaway and the service and stay were amazing. We brought our dog and they gave him toys and treats when we checked in and had a water bowl and bed brought up before we arrived. The rooms were great, bed and pillows were very comfy and the layout of the rooms really felt perfect, not too open but not too tight either. Hottubs were currently closed but were able to go next door to Canoe to use theirs, was about a 3 min walk from the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Tim, Foothills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, not quite finished as the pools and hot tub were closed. Option to use the facilities next door at the Canoe Hotel were offered. Coffee and tea in room with small fridge. Bus passes were a bonus and great option for trips into downtown.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fatima

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing restaurant
Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Very clean and modern rooms! Restaurant was excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Olt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, definitely recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

mary martha

Stayed 2 nights in Feb 2025

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated
Stayed 1 night in Mar 2025

10/10 Excellent

Agata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Stayed 1 night in Mar 2025

10/10 Excellent

Kaeli

Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Otter is new and not fully open when we stayed, so I can’t comment on the gym or hot tub. Our room was clean, and comfortable. The staff was friendly and the food in the restaurant was very good. We did find that as a new hotel a lot of the staff was still very inexperienced and figuring things out. They had a positive attitude though and figured out any issues in the restaurant, etc. it usually just took a little longer than you might expect elsewhere.
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, will be back.

Fantastic stay at this new hotel, would come back again. Looking forward to the hot pools and patio space being open next time.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great new hotel in Banff!

Lovely room, excellent coffee, great restaurant on site.
Stayed 1 night in Feb 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025