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Otter Hotel

4.0 star property
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Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain View King Suite | Mountain view
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Air conditioning
  • Gym
  • 24/7 front desk
$468
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.2 out of 10
Wonderful
(5 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.0 out of 10
Wonderful
(15 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(9 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(7 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 585 out of 740 reviews
Rating 8 - Good. 101 out of 740 reviews
Rating 6 - Okay. 38 out of 740 reviews
Rating 4 - Poor. 7 out of 740 reviews
Rating 2 - Terrible. 9 out of 740 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

consuelo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing: the food, staff, convenience of everything, the size of the rooms, and so much more. Would definitely stay there again.
Stayed 5 nights in May 2025

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property - overall amenities from room, food and convenient access to the neighboring company owned property was a winner..
Stayed 3 nights in May 2025

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front receptions very kind and I feel warm welcome.
Stayed 3 nights in May 2025

10/10 Excellent

Brian

Stayed 2 nights in May 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très satisfait de notre choix d’hôtel.
Stayed 2 nights in May 2025

10/10 Excellent

Anup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed property - friendly and courteous staff- great food - convenient location - excellent facility.
Stayed 4 nights in May 2025

6/10 Okay

HARISH

Traveled with family
Liked: Amenities
Stayed 1 night in May 2025

10/10 Excellent

HSING CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed Otter hotel!

We love this hotel! We traveled with our puppy. The receptionist was very nice, gave us an upgrade to partially mountain view room. The view is very nice. With a little balcony. The room is very comfortable, with a little kitchen area, the bed is super comfortable. I slept well for all 3 nights! They also gave us a bus pass, we used it to hop on and off the bus to multiple attractions in Banff, super helpful! Must mention, the hotel restaurant is very good!
View from our balcony.
Stayed 3 nights in May 2025

10/10 Excellent

Nadir

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice. Smooth check in. Nice room and amenities.
Stayed 1 night in May 2025

10/10 Excellent

Maged

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with modern and authentic feel
Stayed 3 nights in May 2025

10/10 Excellent

Vivek

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful property
Stayed 2 nights in May 2025

10/10 Excellent

Tik Ho

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoy our stay at the hotel! The view is awesome and the hot tub faces the beautiful mountains. A nice touch is the tea and coffee offerings; love to be able to do our own pour overs. The hotel is clean and the staff is friendly. It's very conveniently located to Banff bus transit but very walkable to Banff downtown if a stroll is preferred. The hotel restaurant Good Folk has great food offerings and the restaurant Sudden Sally in the sister hotel across the street has great happy hour.
Stayed 7 nights in May 2025

8/10 Good

Yatao, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Otter Hotel looks beautiful and has a lot of potential, but our experience didn’t quite match the appearance. The AC unit in our room was very loud, which made it hard to relax or sleep comfortably. We were also woken up in the middle of the night by a fire alarm—flashing lights and extremely loud noise. While we understand safety is important, the experience was quite frightening. Unfortunately, there was no real follow-up besides a generic letter, which felt a bit impersonal. We had hoped for a more thoughtful response, especially given the disruption.
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Stayed 1 night in May 2025

8/10 Good

kliment

Liked: Cleanliness, property conditions & facilities
Nice New Hotel with Room for Improvement We stayed at a new hotel in Otter which was in excellent condition and about a 15-minute walk from the town center. Overall, it was a good stay, but a few service issues affected the experience, especially considering the price point. We arrived very early and understood that check-in is officially at 4 PM. However, given that it was off-season, we expected a bit more flexibility. Even when we returned at 4 PM, the room was still not ready. Only after expressing frustration did the front desk assign us a different room. Additionally, our room was never cleaned during the stay, which was disappointing. This hotel has a lot of potential - it’s clean, modern, and well-located - but service and hospitality standards could use improvement to match the quality of the facility.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Brand new, modern , Spartan furnishings… Get a room with a Mountain View !
Stayed 4 nights in May 2025

10/10 Excellent

Duncan, Calgary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel. Gave you a choice of specialty coffees and teas. Great vibes at the hot tub area. Only suggestion is they need a street cleaner to clean out the underground parkade as it was dusty.
Stayed 2 nights in May 2025

10/10 Excellent

Pou Kou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel with great hot-tub. Electric vehicle charging was not fully operational at the moment. Not walkable to/from downtown Banff, and a hotel shuttle would be better than the included Roam transit pass
Stayed 4 nights in May 2025

10/10 Excellent

Likica

Stayed 1 night in May 2025

4/10 Poor

milad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
our room is not clean when we arrived, and some blood have been found on the bed
Stayed 2 nights in May 2025

2/10 Terrible

Tomas, montreal

Stayed 1 night in May 2025

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Lovely newer hotel with a great restaurant and superior service.
Stayed 2 nights in May 2025

8/10 Good

Charles Chan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, great cafe next door, lovely views and amenities
Stayed 2 nights in May 2025

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice I would come again
Stayed 1 night in May 2025