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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite | Mountain view
Rooftop pool
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
$629
includes taxes & fees
Aug 24 - Aug 25

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 495 out of 631 reviews
Rating 8 - Good. 88 out of 631 reviews
Rating 6 - Okay. 33 out of 631 reviews
Rating 4 - Poor. 6 out of 631 reviews
Rating 2 - Terrible. 9 out of 631 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Cleanliness, room comfort

New but has a way to go

This property has potential mostly due to the roof hot tub. But it was clear that it was opened. Maybe a bit too soon. We tried to order room service and we could only do pick up and when I arrive to pick up breakfast, they handed me a very hot plate with no cover to carry through one building into a second building. The cover for our blind in the bedroom, fell off and hit my husband in the head, and there are no signs anywhere. When you’re pulling into the underground parking, you have no idea if you’re supposed to go left or right. And it was only on our last day that we realize we didn’t have to go outside to come into the main building to go to the hot tub area. I think it’s a beautiful resort. But was not worth the money. We paid extra to have Mountain View and were in the building behind the main building (building 2). We only had a tiny view of the mountain in between two other buildings.
Stayed 1 night in Apr 2025

8/10 Good

Kusum

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The bathroom faucets are small for the size of the sink. Ironing board and iron are not already in the room, but they did bring it up to me quickly. Sometimes front desk was busy with only one person working the counter with new customers, all I needed was to call for a cab but had to wait a bit longer before the staff could do that as they were busy. But the front desk staff were amazing, great food and service at Good Folk. Parking was easy and safe. Overall a great experience at the Otter.
Stayed 3 nights in May 2025

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, was very nice and loved the rooftop hot tub. Restaurant was super nice and friendly staff. I would def stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Cheuk Man Cherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, we definitely enjoy the stay especially the hot pool. Staff provided great service and hospitality. We loved that the hotel provides high quality waste free drink options with tea and coffee. Shampoo, body wash and lotion also of high quality local brand. Will visit again and recommend family and friends!
Stayed 2 nights in Apr 2025

10/10 Excellent

Garry

Stayed 1 night in Apr 2025

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband said 3x that he likes the Otter better than the Fairmount Banff Springs Hotel! The reason I choose the Otter was because of one woman's review that said the rooftop fires and hot pools made all the difference and she was so right!! The 4 rooftop fires are lit from 7 am to 11 pm; heaven!! The 2 large pools and 4 fires face Cascade mountain; stunning! The entire floor of the outside rooftop deck has heated floors; amazing!! We enjoyed the hot pools and jets ( you have to puch a buttom to trigger the jets), the rooftop fires, the oversized lounge chairs and the breathtaking views. The morning we checked out we enjoyed a rooftop picnic and it was quiet, magical and memorable! The rooms are super contemporary; I could have been in Scandinavia. The lobby fire was super huge and another big plus. Thank you, Alicia from Czech andFront Desk Supervisor Fredy from Columbia were realy lovely giving us early check in and late check out!! Thank you so much!! PS The hand made Canadian Rocky Mountain Soaps in lemon grass were adficting!!
Stayed 1 night in May 2025

10/10 Excellent

Lucia

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Fraser

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but not completely as advertised

Comfortable room, great hot pool facilities, and the coffee/tea system was better than most hotels. Only reason I’m marking down the hotel was due to there not being functioning EV chargers as advertised. Was told I could use the neighbouring sister hotels units, but those were not connected to the network. Not great when part of the selection process is on the basis of perceived charger availability.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend staying here.
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury lodge, great amenities, great customer service. I want to give a big shoutout to Mr Troy- from checking us in with great manners and offering us all available services, to helping answer any questions we have. Would definitely recommend the stay! Not to mention walking distance to downtown
Stayed 3 nights in May 2025

10/10 Excellent

David, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter hotel is very nice and modern. The amenities were amazing; the staff are very friendly. I will be planning another stay at the Otter in the future.
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Nian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
provide free transit ticket nice tea and coffee in room
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Karylle Kaye

Stayed 1 night in May 2025

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our getaway to Banff, my husband and I stayed at Otter Hotel, and we were thoroughly impressed. The décor was exquisite, tastefully designed, and cohesive throughout the property. The staff were warm, welcoming, and always helpful, making our stay even more enjoyable. Our room was spacious, impeccably clean, and offered breathtaking mountain views. One of the highlights of our stay was the outdoor sauna and heated pools, both facing the mountains, an incredible way to relax and take in the scenery. We also appreciated the thoughtful extras, complimentary local transit passes and a $25 restaurant credit, which added excellent value to our experience. Highly recommended for anyone visiting Banff, and yes, we will definitely be back!
Stayed 4 nights in Apr 2025

8/10 Good

Jing

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for relaxing with your family
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jenifer

Stayed 1 night in Apr 2025

10/10 Excellent

Jenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good personeel
Stayed 2 nights in May 2025

10/10 Excellent

Clarisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Nice ambiance…
Stayed 2 nights in May 2025

10/10 Excellent

Dibyendu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025