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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Relax in a serene hot tub surrounded by breathtaking mountain views.
Relax in a serene outdoor space with a fire pit, sofa, and chairs, surrounded by breathtaking mountain views.
Enjoy breathtaking views of the surrounding mountains from this room's large window.
Enjoy dining at this stylish restaurant with a long table set for meals, flanked by comfortable chairs, and a bar area offering a selection of beverages.
Cozy seating area with a stone fireplace, wooden bench, and potted plant.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.6 out of 10
Excellent
(10 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(10 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 439 out of 560 reviews
Rating 8 - Good. 78 out of 560 reviews
Rating 6 - Okay. 31 out of 560 reviews
Rating 4 - Poor. 5 out of 560 reviews
Rating 2 - Terrible. 7 out of 560 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a little too cramped. Bathroom had too little room to place toiletries. Worst part is the faucet is way too close to the edge of the sink so my hands keep hitting into it. Everything is satisfactory.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay in Otter Hotel. Fredy has been friendly and sweet to us 😊 Service is phenomenal. We’ll definitely book here again with family 💕
Stayed 1 night in Apr 2025

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Otter Hotel. Everything was spotless and well-maintained. The highlight, however, was the pool — we truly enjoyed spending time there, especially with the stunning mountain view. The hotel is spectacular and has everything you could possibly need
Stayed 1 night in Apr 2025

10/10 Excellent

Kalpna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. We had a great room with mountain view, love the hot pool after a day of sightseeing. Overall excellent
Stayed 3 nights in Apr 2025

2/10 Terrible

Gladys

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm ringing during the night, room door is not locked properly, unsafe and the bed sheets are very dirty even they change 2 times, stay away this property
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be a good place To stay
Stayed 1 night in Apr 2025

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic. Right from the best check in by Freddy to the beautiful room with a great view. The hot pools and sauna were clean and new. We will be back.
Stayed 2 nights in Apr 2025

6/10 Okay

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Alexey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2025

10/10 Excellent

Cici

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Mountain View’s, clean hot tubs and good service
Stayed 4 nights in Apr 2025

10/10 Excellent

BRANZH, CALGARY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the outdoor pool and interior appearance.
Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at a beautiful property! The perfect getaway with roof top hot tubs and phenomenal restaurant.
Stayed 1 night in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Mckenzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, lots of areas in the hotel to rest or relax. Big fireplace at the main entrance and the hot pools are to die for . That outdoor area with fireplaces is set up for success and spa like. The restaurant was nice and staff were lovely . Only downfall is the bed was about a 3/5 . Shower and rooms 5/5 ! High price for the hotel but that’s the nature of todays market . Approximately $400 for the one night. Would recommend for anyone looking for a spa luxury feel stay .
Stayed 1 night in Apr 2025

10/10 Excellent

SHAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel in Banff-Dining at Good Folk Restaurant on site was world class. Great balcony and nice rooftop hot pools for apres. A bit more attention to detail was needed on cleaning in the room but that was the only knock. Staff were all friendly and responsive.
Stayed 2 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Amenities, property conditions & facilities
Amazing property, love the rooftop hot tub
Stayed 2 nights in Mar 2025

10/10 Excellent

Conny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel and hot pool deck with fire tables and mountain views
Stayed 1 night in Apr 2025

10/10 Excellent

Jo-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this property. It was clean and comfortable. We didn't use the hot tubs, but still hung out around the patio fire tables, which were really nice! It's a bit of a walk to the town centre, but they offered bus passes for the duration of our stay. We didn't use them, because we wanted the exercise, but a great option and a nice courtesy because parking is limited and can be expensive. We enjoyed the Rocky Mountain Soap Factory bathroom products although, being familiar with them, pretty sure the hand soap was watered down. Pillows were a bit firm for our liking, but we didn't ask about a pillow menu. They offer coffee and tea options for each day, but we also didn't use that service. There's a higher end restaurant onsite called Good Folk, as well as a cafe and restaurant at the adjacent hotel called Sudden Sally, which we tried and would recommend. Overall a positive experience; we'd consider staying there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zehan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hot pool is really nice
Stayed 1 night in Apr 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Love the outdoor pools!
Stayed 2 nights in Apr 2025

10/10 Excellent

Pratim, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and property - brand new.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area of Banff with a nice hot pool overlooking the mountains. Good restaurants on site, for different price point options. Further away from downtown Banff, which had a quieter atmosphere.
Stayed 2 nights in Apr 2025

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the hotel was beautiful! They made our anniversary very special
Stayed 5 nights in Apr 2025

10/10 Excellent

Kayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel! The custom, local coffee was an incredible treat upon check-in. The rooms were well-appointed, clean, and quiet. Beds very comfortable. Only issue was that we were unable to get Netflix or Prime working, but there were plenty of cable channels to pick from. The rooftop hot pools were a welcome relief after a long day of snowboarding. I would not hesitate to stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Amber-Dawne

Stayed 1 night in Mar 2025