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Otter Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Mountain view
Rooftop pool
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is $676 total
includes taxes & fees
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About this property

Otter Hotel

4-star hotel in Uptown District
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a lobby fireplace and multilingual staff assistance.
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Otter Hotel features 2 hot tubs and a fitness center. This Banff hotel also offers multilingual staff, a fireplace in the lobby, and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Otter Hotel is a smoke-free property.

Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 383 out of 486 reviews
Rating 8 - Good. 68 out of 486 reviews
Rating 6 - Okay. 24 out of 486 reviews
Rating 4 - Poor. 5 out of 486 reviews
Rating 2 - Terrible. 6 out of 486 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We would highly recommend Otter hotel to anyone visiting Banff
Stayed 3 nights in Mar 2025

8/10 Good

Yin Man

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Just a bit noisy when the air conditioner/ventilation is on.
Stayed 1 night in Mar 2025

10/10 Excellent

May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful new and modern property in Banff! We were lucky to have arrived a couple days after the hot tub opened. It is surrounded by comfy chairs and fire tables. Gym to open soon! We ate at Good Folk our first night and it was fantastic, especially the service. What's not to love about oysters and champagne?! We booked the King suite, tons of room, really appreciated the bar and seating area. The only thing I would recommend for the room is to put reading lights beside each side of the bed. There is a bright light above the bed, but only one side has access to turning it on/off, so if one person wants to read in bed they can't. Besides that, room was perfect. The hotel next door, The Canoe has a great coffee shop and breakfast wrap was delicious. All in all a definite 5 star experience. We will be back!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic updated property!
Stayed 1 night in Mar 2025

10/10 Excellent

Rees

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

otter hotel... Banff

the stay was fabulous, comfort & service was awsome
Stayed 1 night in Mar 2025

10/10 Excellent

Trenton

Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a beautiful new hotel. Awesome rooftop hot pool. Definitely will return
Stayed 1 night in Mar 2025

10/10 Excellent

Robert, Whitby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best. Can’t wait to return.
Stayed 1 night in Mar 2025

10/10 Excellent

Lanyi

Stayed 3 nights in Mar 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2025

10/10 Excellent

Kaitlyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding. I loved everything about this hotel: kind staff, great food, comfortable room, and awesome pour-over coffee service in room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Auni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, staff are amazing and the place is spotless
Stayed 1 night in Mar 2025

10/10 Excellent

Craig Anthony, Starkville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the restaurant, and the town. It was a perfect stay!
Stayed 5 nights in Mar 2025

8/10 Good

Kirpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool facilities and gym were open. It was nice that instead we could use the pool in the Canoe Hotel and it wasn't that busy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will be back :)
Stayed 3 nights in Mar 2025

10/10 Excellent

Mandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean, it's new which is always nice, but the details for everything made one feel they really care. From the way they hand out tea and coffee to your personal liking, at the Front Desk, when checking in to the way the dish soap was folded into a towel... The service was excellent. The girls at the Front Desk (sorry, didnt catch the names), very nice & helpful and especially great impressions made Adrian at the bar. Very friendly yet professional and the way he was helping out with good guidance to his newer coworker...very nice! My friends and I will be back for sure.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this hotel! The finishes and ambiance were absolutely stunning, with beautiful attention to detail that made the space feel luxurious and inviting. One of our favorite touches was the coffee setup each morning—it was such a great way to start the day. The staff was very friendly and welcoming, adding to the overall positive experience. However, we did encounter a couple of drawbacks. Unfortunately, parts of the hotel were still under construction during our stay, which was a bit disappointing. Additionally, the heater was positioned right next to the bed, and each time it turned on, it would wake me up, which affected my sleep. Despite those minor issues, we really enjoyed our stay and would love to come back once everything is fully completed!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 1 night in Mar 2025

10/10 Excellent

Jared

Stayed 1 night in Mar 2025

10/10 Excellent

Craig M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!!
Stayed 6 nights in Mar 2025