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Moose Hotel And Suites

4.0 star property

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Photo gallery for Moose Hotel And Suites

Indoor pool
Front of property - evening/night
Couples treatment rooms, hot tub, body treatments, body wraps
Interior entrance
Couples treatment rooms, hot tub, body treatments, body wraps

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Centre for Arts and Creativity
    ‪11 min walk‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Hotel Room 2 Queen

  • 329 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 1 King

  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 2 Bedroom Suite

  • 812 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Rooftop 1 Bedroom Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior One Bedroom Suite 2 Queens

  • 494 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior King Hotel Room

  • 329 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Moose Hotel And Suites

4-star hotel in Downtown District
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2000 square feet (186 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Complimentary self parking is available on site, along with a car charging station.

Moose Hotel And Suites is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7:00 AM and 1 PM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; CAD 8 to 20 for adults and CAD 8 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 8.00 to 20.00 for adults, and CAD 8.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1612 out of 2017 reviews
Rating 8 - Good. 288 out of 2017 reviews
Rating 6 - Okay. 66 out of 2017 reviews
Rating 4 - Poor. 30 out of 2017 reviews
Rating 2 - Terrible. 21 out of 2017 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Iida

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Moose were excellent and really enjoyed the stay! Great location, cozy rooms, great spa, definitely going back.
Stayed 2 nights in Dec 2024

10/10 Excellent

paola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really good property and the hot tubs on the roof are always a hit. Love the fireplace in the lobby. The Luke warm coffee at breakfast wasn’t great
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable stay in Banff. Close to shops and restaurants. Nice hot tubs and sauna outdoors on rooftop with fireplace
Stayed 2 nights in Dec 2024

10/10 Excellent

Anjelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Dec 2024

10/10 Excellent

WILLIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right downtown Banff. Clean, convenient, quiet. Very nice hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Dec 2024

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday get away
We absolutely love this place. This was our third year (and counting) in a row and we just love it here. Staff is very friendly and professional. Facility is well maintained. Attached restaurant (Pacinis) has amazing staff and their food choices are very nice. The rooms are very cozy and have amazing views if you so choose during booking. The property is on the main drag do you are close to many things the town has to offer.
Room with a great view
Morning view from bed
Getting started with our day
Amazing area
Stayed 5 nights in Dec 2024

10/10 Excellent

Shaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. An enjoyable stay at the Moose, and also enjoyed the Pacini restaurant and lounge.
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Good room, nice spa, great massage.
Stayed 1 night in Dec 2024

10/10 Excellent

Patti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beautiful place to stay. Right in the heart of downtown making it so easy to shop and eat at truly wonderful stores and restaurants. The staff was FABULOUS and took care of all our needs no matter how small. Our one bedroom suite could not have been more delightful. I brought my own Christmas decor which made the room sparkle with Christmas. Wonderful, Wonderful, Wonderful
Stayed 4 nights in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

10/10 Excellent

Ashly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Matthew

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We’ve been to Moose a bunch of times every year before Christmas. This year was especially bad. It feels as if maybe management has changed or something. 1/2 Hot tub was closed the entire time. There was one open, but filled to the brim with other guests. Not only that, but it was really really dirty. Will not return.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jack

Stayed 2 nights in Dec 2024

8/10 Good

Tammie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Love the Moose. But time for some repairs
We always love the moose but have to say it’s looking very tired and run down. Our room had a stained couch and we had to use a wash cloth to wipe down the side tables as there was cup stains on it. The hot tubs were not hot. And then one was closed for over half our stay so the one tub was super full. We stayed mid week in December too. We love the location. And love the restaurant on site. The shower amenities are spa like and we love those. The fire in the room creates a nice cabin feel in the winter. We had a great view of the mountains.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Amenities
Loved the charm and character of the hotel. Perfect location. Will definitely stay again.
Stayed 1 night in Dec 2024

8/10 Good

Calaigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hot tubs
Stayed 1 night in Dec 2024