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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Indoor pool
Corner Suite with Spa Bath | Room amenity
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Hot Tub
  • Spa
$403
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(93 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(63 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(60 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(35 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(60 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1532 out of 2810 reviews
Rating 8 - Good. 724 out of 2810 reviews
Rating 6 - Okay. 367 out of 2810 reviews
Rating 4 - Poor. 112 out of 2810 reviews
Rating 2 - Terrible. 75 out of 2810 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alireza

Liked: Staff & service, property conditions & facilities
This is the value
Stayed 1 night in May 2025

10/10 Excellent

Hal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay at Caribou Lodge was great. Comfortable beds & relaxing hot pool area. On site The Keg restaurant was an added bonus for a fantastic breakfast. The location was convenient to catch the Roam transit as well. The reception area was welcoming and the staff went above & beyond to help us figure out the pick up location for an excursion we had planned. The in room coffee maker was in need of updating but it didn’t spoil our stay! Overall
Stayed 3 nights in May 2025

4/10 Poor

Debra L, Crossfield

Traveled with partner
Disliked: Amenities
Hotel is older , needs updated , no air conditioning and no microwave in rooms . The room that l booked was definitely unacceptable.. so small that could not push moving cart into room plus very hot and toilet too low for a senior to use . I complained to front deck staff was upgraded to supreme queen room with balcony and a portable air conditioner at no extra charge. We were staying for 2 nights at this hotel . Pleased with the large hot tub pool , underground parking and The Keg restaurant.
Stayed 1 night in May 2025

6/10 Okay

Debra L, Crossfield

Traveled with partner
No air conditioning in any rooms . Very dated hotel .. needs updated . We were upgraded to supreme queen room with a balcony and a portable air conditioner after I made a complaint at the front desk at no extra fee. We are seniors and reguire air conditioning, proper height toilets etc. Also no microwave are available in any rooms . We did like the underground parking , the huge hot tub area and The Keg restaurant.
Stayed 1 night in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great, except the pillows were so uncomfortable I left with a bad kink in my neck and shoulders.
Stayed 2 nights in May 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

CHAMAN

Liked: Cleanliness, staff & service, property conditions & facilities
I have pickup Truck (Ford-150) but hotel parking roof is very low I can’t park in hotel parking then I park in paid parking outside the hotel
Stayed 1 night in Apr 2025

10/10 Excellent

SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute place to stay
Stayed 1 night in May 2025

10/10 Excellent

Juan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Apr 2025

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa was beautiful and the hot pools were wonderful.
Stayed 2 nights in May 2025

10/10 Excellent

Raphael

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, easy checking in and out.
Stayed 2 nights in May 2025

6/10 Okay

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room. The balcony was very small. Overall it was decent
Stayed 2 nights in May 2025

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Will not stay this hotel again
Stayed 1 night in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in May 2025

10/10 Excellent

LK

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I gave the amenities a 2 star because they were under construction. They offered amenities at a different location but it wasn’t convenient. Other than that everything was superb! I was travelling with my dog and they were super accommodating. The room was fantastic and the beds so comfortable. I would definitely stay there again!
Stayed 1 night in May 2025

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are showing wear … especially mattress. Toilet in our room was so close to the vanity that it was very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dream vacation and a bucket list item for me. The Caribou Lodge and Spa was the ideal spot to rest, relax, and sleep after a day of exploring the mountains, glaciers, wildlife, and shops in Banff.
Stayed 6 nights in May 2025

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super clean and good location
Stayed 1 night in May 2025

10/10 Excellent

Toan

Traveled with family
Liked: Amenities, property conditions & facilities
It’s exceptionally place to stay on vacation. It’s convenient & clean.
Stayed 2 nights in May 2025

10/10 Excellent

Rico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, away from the busy area.
Stayed 4 nights in May 2025

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience
Stayed 2 nights in May 2025

10/10 Excellent

Jolie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful cabin feel hotel
Stayed 2 nights in May 2025

10/10 Excellent

Amin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2025