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Banff Caribou Lodge and Spa

3.5 star property

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Lobby
Indoor pool
Exterior
Corner Suite with Spa Bath | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

$427
includes taxes & fees
Aug 7 - Aug 8

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Tunnel Mountain
    ‪6 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(92 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(60 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(34 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(60 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $488 total
includes taxes & fees
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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1497 out of 2752 reviews
Rating 8 - Good. 707 out of 2752 reviews
Rating 6 - Okay. 359 out of 2752 reviews
Rating 4 - Poor. 112 out of 2752 reviews
Rating 2 - Terrible. 77 out of 2752 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Professional approach by all the staff, starting with the guy on reception when we arrived. I suspect a repeat visit at Xmas is on the cards.
Stayed 2 nights in May 2025

8/10 Good

Cathy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The design of the property fit in well in Banff and the location was very convenient
Stayed 2 nights in May 2025

10/10 Excellent

Sarah Marie

Stayed 4 nights in Apr 2025

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Picked this property because a tour picked up from here
Stayed 2 nights in Apr 2025

10/10 Excellent

Kyrstin

Stayed 4 nights in Apr 2025

6/10 Okay

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young staff, very walkable, sometimes busy
Stayed 1 night in May 2025

6/10 Okay

Taranjot

Traveled with family
Disliked: Property conditions & facilities
Not that great but okay
Stayed 1 night in May 2025

6/10 Okay

Murray

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Perry-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Enrique

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honestly the property is all not much like, the keg restaurant food not good, the services is okbut need training about service food and take to much time to bring the food to the table.
Stayed 2 nights in May 2025

6/10 Okay

Yvon

Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised at the convenient location. The free underground parking was much appreciated. The Keg restaurant is on-premises. When I arrived for lunch, both the Teriyaki salmon bowl and fish and chips were no longer available. Thank goodness the Santa Fe chicken salad was good. What I didn't enjoy was, amongst others, the shoddy wi-fi. I ended up using my cellular data 85% of the time. Then, when I left my room, the door had not shut securely behind me... when I returned, I noticed it had remained open for 3 hours while I was out. The toilet seat was very uncomfortable...it was very small (I'm not a large person) and painful to sit on. Just awful. Last but not least, the remote control for the TV was a joke. You could hardly change the channel. Quite annoying. Now, to be fair, I did not report any of these incidents to the front desk. I did get an email from Expedia reminding me to share any issue. All in all, an okay stay.
Stayed 1 night in May 2025

4/10 Poor

Brandee

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs to be renovated. Our room was terrible. Two double beds were crammed so tightly that tv had to be in the side wall. Our room was also soo stuffy and we had to have window and blinds open all night to get air flow but then the window on the other side (we faced a court yard) was looking directly into our room. Our bathroom sink also kept filling up with water from the drain and had a ton of sediment in it which was gross. The pool is nice but hot only which we didn’t realize so for two 11 year olds that were looking forward to playing in the pool at night it was tough. Good location and the spa downstairs is nice but just needs to be updated.
Stayed 2 nights in May 2025

10/10 Excellent

Manuel Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very good and clean facilities
Stayed 2 nights in May 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Always a Winner! We’ve stayed here several times over the years, and it never disappoints. The staff is always friendly, the service is top-notch, and the rooms are consistently clean and comfortable. Everything about this property makes us want to keep coming back!
Stayed 2 nights in May 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice theme but bedding worn out. Sheets werent changed just bed remade. No air conditioning but not an issue during our stay. Hot tub was good but could use some cleaning and some refreshments.
Stayed 2 nights in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and nice lodge.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Stunning building good quality. This might be weird to say but it smelt amazing! Better than outside fresh air actually
Stayed 5 nights in Apr 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the “main drag” and a popular spot for tour company pick up. This is the main reason for selecting the property. Lack of air conditioning was not an issue in late April. Bathroom fixtures (toilet and tap) could use some maintenance (slow flush and faucet was tight and showing its age). Bed was comfortable. Room was clean. Tight squeeze to get in with luggage for 2, not a deal-breaker. Staff was pleasant. Early buffet and breakfast options were appreciated for early tour starts. No issues with underground parking. Good value for price.
Stayed 4 nights in Apr 2025

8/10 Good

Russel

Traveled with partner
Liked: Staff & service
Great stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Stacey, Lethbridge

Liked: Cleanliness
I had booked a superior room, but was given a back end small room. Looked absolutely nothing like the photos. All in all the stay was good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Wina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accommodating Staff

Overall was good. All staff attended to our needs like requested for ac because was hot and cleaned when I accidentally broke a glass.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, food was great. All the staff friendly and very knowledgeable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Stayed 1 night in Apr 2025