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Banff Caribou Lodge and Spa

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Lobby sitting area
Indoor pool
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
    Hot Tub
  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    11 min walk
  • Banff Lake Louise Tourism Bureau
    11 min walk
  • Banff Legacy Trail
    14 min walk
  • Banff, AB (YBA)
    8 min drive

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel in Uptown District
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a spa tub are onsite.
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. The spa is open daily.
In addition to a full-service spa, Banff Caribou Lodge and Spa features a spa tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and 2 meeting rooms. Event facilities measuring 765 square feet (71 square meters) include conference space. This hot springs hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Banff Caribou Lodge and Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1265 out of 2414 reviews" "
Rating 8 - Good. 640 out of 2414 reviews" "
Rating 6 - Okay. 331 out of 2414 reviews" "
Rating 4 - Poor. 107 out of 2414 reviews" "
Rating 2 - Terrible. 71 out of 2414 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shilpa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hassan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well done lobby , nice, peaceful, quite , romatic.
Stayed 1 night in Aug 2024

6/10 Okay

Dwight

Traveled with partner
Liked: Cleanliness
comfortable lobby. Parking was bad for taller SUV, got a lucky spot outside. Food was bland. No help for bags as staff catered to the tour busses.
Stayed 2 nights in Aug 2024

6/10 Okay

Tim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Service was awesome, but the location was the biggest part of the price. The room could use updating and there weren't many complimentary services, I.E. breakfast or laundry even though the promotions stated it as such.
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced hotel , outdated decor. Kind of clean.very basic. we checked out and My wife forgot her bathing suit in the room, then We called the next day, and they said they couldn’t find it housekeeping threw it out. but we know she left it in the bathroom hanging behind the door. That is poor service.
Stayed 2 nights in Aug 2024

10/10 Excellent

rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 night at the hotel. No complaints. Just a walking distance to everything. I highly recommend this hotel.5/5
Stayed 2 nights in Aug 2024

6/10 Okay

Maximiliano

Liked: Cleanliness, staff & service
Disappointed stay for romantic weekend
Hotel is outdated. Specifically booked room for the jetted tub, jets didn’t work. No a/c in room, WiFi barely worked, pool was out of service for part of stay, poor lighting throughout, bathroom setup just not functional. Staff was the most positive part of the stay. Wouldn’t consider staying here again for the cost spent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dorothy B, PEARLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Banff
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Booked a room with a spa tub jacuzzi - it did not work. For the amount of money paid for this room, it is disappointing to say the least. Front desk offered free breakfast buffet or a 10% refund. Disappointing as this was the whole reason we booked this room. The hotels gym and pool were down also with no prior notice to guests ahead of time. The room had a strong odour and there was no a/c.
Stayed 1 night in Aug 2024

6/10 Okay

Harkeet

Traveled with family
Liked: Cleanliness
There were very few amenities on site. Basis such as shower caps and make up removal wipes were not offered. Staff was difficult to understand.
Stayed 3 nights in Aug 2024

6/10 Okay

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very nice but the pool was closed due to a leak. And we stayed just 1 night and was looking forward to a swim. Also the toilet was way too close to the counter top. Making it difficult to wipe!!
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff.,
Stayed 1 night in Aug 2024

2/10 Terrible

Symon

Disliked: Amenities
Expensive, no ac, terrible beds, gym and pool was out of commission. Paid for those amenities..
Stayed 1 night in Aug 2024

6/10 Okay

Ashley, Charlton

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was very nice. Hot tub and sauna was out of service duration of stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louis

Stayed 1 night in Aug 2024

4/10 Poor

Leonardo

Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Centrally located. Staff friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the crowds in Banff
We had to book last minute, and they had availability. A little further from all the shopping, like 20 mins walking than we thought.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No AC and room was smaller than expected. Staff didn’t come to clean room on 2nd day until late in the afternoon. Furniture was worn and really needs updating.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Candice Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Jul 2024

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in the hotel and Keg restaurant. Could do with new beds as the beds in my room were quite hard and uncomfortable. Otherwise amazing stay. This is my second time at this property and I will come back.
Stayed 2 nights in Aug 2024

6/10 Okay

Nesakumar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Staff not helpful upon arrival
The initial reception experience upon arrival was not pleasant nor polite. With my wife waiting on the street near the hotel’s main door, I went in and asked for a luggage cart. The first employee was rude and said, “go ask reception, I don’t know what luggage you have!”. When I asked one of the reception staff, he also rudely stated, “go and get it from the parking lot in the basement!” and walked away. With difficulty, I took the elevator and after searching found a dirty cart and brought it up. While checking in, we noticed that there were a couple of luggage carts in side of the door not clearly visible. When I told the reception staff this experience, the response was “He did not know and was incorrect” and the difficulty we experienced was brushed off. Nesa Joseph
Stayed 1 night in Aug 2024

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 2 nights in Aug 2024