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Hotel Koox Jool Bacalar

3.0 star property

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Photo gallery for Hotel Koox Jool Bacalar

Front of property
Ecotours
Traditional Room, 1 Double Bed, Ensuite, Garden View | Iron/ironing board, free WiFi, bed sheets
Surfing/boogie boarding
Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida 3 Reg 2, MZ 16 LT 13 Núm 984, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    ‪2 min walk‬
  • Lake Bacalar
    ‪5 min walk‬
  • Fort of San Felipe
    ‪7 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪43 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Private Bathroom, City View

Classic Room, 1 King Bed, Private Bathroom, City View | Iron/ironing board, free WiFi, bed sheets

Classic Room, 1 King Bed, Private Bathroom, City View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Private Bathroom, Garden View

Family Room, 2 Double Beds, Private Bathroom, Garden View | Iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Private Bathroom, Garden View

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Double Bed, Ensuite, Garden View

Traditional Room, 1 Double Bed, Ensuite, Garden View | Iron/ironing board, free WiFi, bed sheets

Traditional Room, 1 Double Bed, Ensuite, Garden View

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Koox Jool Bacalar

3-star hotel in Mario Villanueva Madrid
A restaurant, a bar/lounge, and spa services are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. Change of towels is available on request.
Hotel Koox Jool Bacalar offers 6 accommodations with air conditioning. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Bacalar hotel also offers spa services, a terrace, and tour/ticket assistance.

Hotel Koox Jool Bacalar has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Hotel Koox Jool Bacalar has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 80 to 160 for adults and MXN 80 to 160 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 160 for adults, and MXN 80 to 160 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Bacalar
Hotel Koox Jool Bacalar Hotel
Hotel Koox Jool Bacalar Bacalar
Hotel Koox Jool Bacalar Hotel Bacalar

Hotel Koox Jool Bacalar Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 3 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas Hernandez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are great and friendly. We felt comfortable, safety.
Stayed 2 nights in Dec 2023

6/10 Okay

Jose

Liked: Cleanliness, room comfort
Room and installations were ok staff was friendly , ever since our arrival they offered us couple tours we agreed to take the half day tour , on the day of our tour they never showed up to pick us up witch means we lost the whole day waiting on them they never gave us an explanation or heads up that the tour wasn’t going to happened . that was really rude and disappointing
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so perfect. Since we arrive everyone was so gentle, the rooms are si comfy and it’s near the lagoon, of course I’ll be back to that amazing place.
Stayed 1 night in Aug 2023

2/10 Terrible

Emil

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disrespectful and advantageous people
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Oct 2024

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Manuel

Reserva SORPRESA!
Casa C/4 Hab.más 2 cuartos 3X4 en lo que era el patio (todo tabla de madera y tubería PVC expuesta) 1A/C minisplit las rentan como cabaña? Pero lo más incomodo un Bar nocturno hasta 5am con alto volumen frente justo cuartos!
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy agradable
un hotel tipo familiar buena atención y limpieza recomiendo cuando visiten bacalar
Stayed 1 night in May 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Estancia
Muy limpio y cómodo Tienes AA en tu habitación y tienes el control para regularlo
Stayed 1 night in Dec 2023

10/10 Excellent

Olga Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, servicio y atención.
Stayed 1 night in Sep 2023

4/10 Poor

Ana Guadalupe Petul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Me pareció un poco elevado el precio, considerado que fue una cabaña la que me proporcionaron. Cuando ingresamos, había una gotera, en la cama estaba una cucaracha, había mucha humedad y el aire acondicionado nunca enfrió. Podría salvar el servicio, todos fueron muy amables y la ubicación yo diría que esta un poquito más alejado de lo q menciona la pagina.
Stayed 1 night in Jul 2023