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Aktun Bacalar

2.5 star property

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Photo gallery for Aktun Bacalar

Exterior
Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe
Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe
Junior Double Room | Premium bedding, Select Comfort beds, in-room safe
Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Mario Villanueva, Bacalar, QROO, 77935
  • Laguna Bacalar Ecological Park
    ‪5 min walk‬
  • Fort of San Felipe
    ‪7 min walk‬
  • Municipal Spa of Bacalar
    ‪15 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪39 min drive‬

Room options

View all photos for Superior Studio Suite

Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Superior Studio Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Double or Twin Room

Junior Double or Twin Room | Premium bedding, Select Comfort beds, in-room safe

Junior Double or Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Studio Suite

Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Superior Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Double Room

Junior Double Room | Premium bedding, Select Comfort beds, in-room safe

Junior Double Room

  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

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About this property

Aktun Bacalar

Hotel in Mario Villanueva Madrid
This smoke-free hotel features an outdoor pool, a poolside bar, and a garden. WiFi in public areas is free. Other amenities include a TV in a common area. Change of towels is available on request.
Aktun Bacalar offers 10 air-conditioned accommodations with safes and blackout drapes/curtains. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations include desks. Select Comfort beds feature premium bedding. 38-inch Smart televisions come with digital channels.

Bathrooms include showers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Aktun Bacalar features an outdoor pool, a garden, and a television in a common area. Public areas are equipped with complimentary wireless Internet access. A poolside bar is on site where guests can unwind with a drink.

Aktun Bacalar is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A poolside bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lever door handles
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Property Registration Number 9831019907

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Aktun Bacalar Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 52 reviews
Rating 8 - Good. 9 out of 52 reviews
Rating 6 - Okay. 1 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. Nice large rooms. Should be more than one soap for a 2 night stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sheila

Traveled with group
Liked: Amenities
The property was perfect for our large group we had use of an outdoor patio to gather. The hotel was near the fort and town square a restaurants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Zaneta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we loved it, highly recommend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, stay here, period.
Stayed 1 night in Jul 2024

6/10 Okay

Rocio

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and accommodating. However the property was not clean- we couldn’t use the pool. Our second room wasn’t stocked with drinks- we had to ask for blankets as the beds only had a very thin silk linen.
Stayed 1 night in Jul 2024

10/10 Excellent

LILIANA, Villahermosa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty nice! Is the second year that we stayed there and it is clean, fancy, really nice decoration and beds!
Stayed 1 night in Jul 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New construction hotel so it feels modern and clean. AC unit in room is so nice to escape from the tropical heat of the day. Pool is refreshing, though on the smaller side. Great location to walk to various places throughout Bacalar. Highly recommended to rent a bike to get around much faster.
Stayed 7 nights in Jun 2024

10/10 Excellent

James, White Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Great property easy walk to everything
Stayed 1 night in Jun 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the outside and area, we were a bit turned off. HOWEVER, once you enter the gates of the property- it’s beautiful and the rooms are GREAT. The area ended up being great and close to many places to eat and access to the lagoon. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Disselys

Liked: Cleanliness, staff & service, property conditions & facilities
I love
Stayed 1 night in Mar 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, accessible location and very relaxing ambiance.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Lovely quiet spots, central and close to most restaurants and all
Stayed 2 nights in Feb 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service
This place is awesome and the staff are great.

10/10 Excellent

Daisy

Stayed 3 nights in Dec 2023

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Damaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and it served its purpose. The room was clean. The beds are firm and there isn’t much of a blanket; it’s just a light duvet. However, because the area is usually very warm, it was really all you needed. It also has a/c to help regulate the room temperature. The front desk was quite informative and accommodating.
Stayed 1 night in Jul 2023

8/10 Good

Jose E.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated rooms!
Stayed 1 night in Jul 2023

10/10 Excellent

Micheline Malena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos encanta! We will be back!

Segunda vez que nos quedamos aquí y nos encanta. La recámara es muy cómoda, modera pero acogedora. Muy limpio todo. Aparte la ubicación es ideal, caminamos a todos lados. 100% regresaremos y 100% recomendamos!
Stayed 1 night in Feb 2025

10/10 Excellent

LORENA KAREN

Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fue una grata experiencia

Las habitaciones son bonitas y espaciosas, con un aroma agradable y buena decoración. El tema del estacionamiento no fue inconveniente en temporada baja. Volvería a hospedarme con ellos.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge F Diaz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel siempre esta impecable. Daniel y todo el staff son siempre muy amables y te ayudan en todo. Por mucho el mejor hotel costo beneficio. La zona no es las mejor, estéticamente hablando, pero definitivamente la mas céntrica, todo te queda cerca. Lastima que no tenia mas noches disponibles si no me hubiera quedado mas tiempo.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
todo de acuerdo a lo esperado
Stayed 1 night in Dec 2024

4/10 Poor

Manuel

Liked: Cleanliness
Disliked: Property conditions & facilities
La propiedas es relativamente nueva, limpia y espaciosa. El personal es amable e intenta ser resolutivo. La primer noche tuve inconvenientes con la regadera que no tenía casi agua caliente, la poca que había era sin presión. Apenas al día siguiente a la tarde me cambiaron de habitación con otra regadera, sí funciona pero dura poco tiempo. Muy lindo y bien ubicado, pero es muy incómodo que el agua caliente dure tan poco.
Stayed 2 nights in Dec 2024