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Mercure Avignon Centre Palais des Papes

4.0 star property

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Photo gallery for Mercure Avignon Centre Palais des Papes

Exterior
In-room safe, individually furnished, desk, blackout drapes
Front of property - evening/night
Classic Room, 1 Double Bed | In-room safe, individually furnished, desk, blackout drapes
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
1 Rue Jean Vilar, Avignon, Vaucluse, 84000
  • Place de l'Horloge
    ‪1 min walk‬
  • Palais des Papes
    ‪3 min walk‬
  • Avignon Cathedral
    ‪3 min walk‬
  • Avignon (AVN-Caumont)
    ‪21 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, individually furnished, desk, blackout drapes

Classic Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, individually furnished, desk, blackout drapes

Classic Room, 2 Twin Beds

7.8 out of 10
Good
(8 reviews)
  • 161 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hotel de l'Horloge

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (1002)
The price is $111
per night
$128 total
includes taxes & fees
Mar 29 - Mar 30
Hotel de l'Horloge

About this property

Mercure Avignon Centre Palais des Papes

4-star hotel in Avignon City Centre
A business center, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and gift shops/newsstands are onsite. Change of towels is available on request.
Mercure Avignon Centre Palais des Papes offers 86 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers and hair dryers.

This Avignon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center. This eco-certified hotel also offers a vending machine, multilingual staff, and gift shops/newsstands.

Mercure Avignon Centre Palais des Papes is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 26.80 per night); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 16.90 per person

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.90 per person
  • Nearby parking fee: EUR 26.80 per night (164 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Accor Avignon Cite Des Papes
Hotel Mercure Cité des Papes
Hotel Mercure Cité des Papes Avignon
Mercure Avignon Cite Des Papes Hotel Avignon
Mercure Cité des Papes
Mercure Avignon Centre Palais Papes Hotel
Mercure Palais Papes Hotel
Mercure Avignon Centre Palais Papes
Mercure Palais Papes
Mercure Avignon Centre Palais des Papes Hotel
Mercure Avignon Centre Palais des Papes Avignon
Mercure Avignon Centre Palais des Papes Hotel Avignon

Mercure Avignon Centre Palais des Papes Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 251 out of 650 reviews
Rating 8 - Good. 285 out of 650 reviews
Rating 6 - Okay. 73 out of 650 reviews
Rating 4 - Poor. 21 out of 650 reviews
Rating 2 - Terrible. 20 out of 650 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service
after a brief innitial misunderstanding the staff who received us was extremely helpfull and resourcefull in solving our issue with parking / our roofbox. she also recommended a lovely brasserie 3 doors down. only issue we had was getting to the hotel.
Stayed 1 night in Dec 2024

8/10 Good

carlos, Mexico

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2024

8/10 Good

GABRIEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s clearly an older building but refurbished. The room is okay. Beds are very comfortable. A drinking water machine is placed outside next to the elevator, which is very good when the tapwater taste metallic. The water pressure is fine, however, the shower is quite slow; it takes a long while to wash off the soap. The location could not be better, when it is right next to the Palace.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel excellemment bien situé à côté du palais des papes et parking juste à côté.
Stayed 1 night in Nov 2024

8/10 Good

Robert A.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent stay
Well located, very easy to walk around. The rooms were clean and had a good size. Breakfast was great. The staff were friendly as well.
Stayed 1 night in Sep 2024

10/10 Excellent

JENNETTE

Stayed 4 nights in Sep 2024

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Henry

Traveled with family
Liked: Staff & service
Marvelous central place on the Palais des Papes. Follow instructions of the hotel, not the Waze, who will get at the death end.
Stayed 1 night in Sep 2024

6/10 Okay

Jane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable beds, great location but terrible bathroom. You have to step over a very high frame into the bath to have a shower. The toilet was wedged into a corner and it was impossible to sit properly on it. Wonderful location next to the Palais des Papes and easy access to restaurants and shopping.
Stayed 4 nights in Sep 2024

6/10 Okay

Sharyl

Stayed 3 nights in Sep 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
It’s good place which I like it
Stayed 1 night in Sep 2024

8/10 Good

Amanda

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Nice hotel overall. Some areas were very nice, some were dingy and needed updating. Staff was very friendly. Breakfast was good, typical European breakfast. Loved the mango juice. Some towels were stained.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Very comfortable hotel and great location for exploring Avignon. Staff very friendly and helpful. Would have liked a balcony or street view, and options for tea and coffee in room were limited, with milk not replaced every day. Floor in bathroom became very slippery when wet.
Stayed 3 nights in Sep 2024

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, friendly property with excellent location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comme un Pape - Avignon
Hotel agreable et tres bien placé pour visiter Avignon. Parking juste a coté avec tarif hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, hôtel très agréable, petit déjeuner parfait.
Stayed 1 night in Aug 2024

10/10 Excellent

Dmitry, Menlo Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff, clean and convenient room, good breakfast… highly recommended!
Stayed 1 night in Aug 2024

10/10 Excellent

Dongmei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jack, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Central convenient location, parking underground and attached to the hotel. Close to dozens of restaurants and shopping. Hotel is not new but seems well maintained. The only feedback I would give is to clearly state the parking charge in the listing. They state that the offer a parking discount but it would have been better to know that parking in the city garage is 22eu per night as I would have calculated that and the city tax into the overall charge.
Stayed 2 nights in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in four different hotels in France this summer, and this one was by far the best. Very spacious room and excellent breakfast. Literally right next to the Palais des Papes—talk about location!
Stayed 3 nights in Aug 2024

2/10 Terrible

Mehdi

Stayed 2 nights in Aug 2024

8/10 Good

Peter

Stayed 6 nights in Jul 2024

2/10 Terrible

Donal

No access to the hotel because of barriers.
Tried to get into the hotel for two hours but was blocked every time by temporary barriers and electronic barriers. It was a nightmare trying to get to the hotel. I abandoned Avignon after two hours of driving various routes. Will never book this hotel ever again. Donal Dowds
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024