10/10 Excellent
CASSIE, DeRidder
Traveled with partner
Jan 4, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, this is my favorite resort I’ve ever stayed at. From the moment we checked in, the experience was exceptional.
Upon arrival, the representative asked what brought us in, and I mentioned it was my birthday and that my husband and I had decided on a short getaway, driving in from Louisiana to Austin. To my surprise, he instantly upgraded us to a suite. The next morning, I ran into the same representative in the hallway, and he addressed me by name, asking if I had enjoyed my birthday. I was impressed that he remembered, especially with the number of guests staying at the resort and all the activity around us.
That evening, while enjoying the Christmas activities, I had a brief but pleasant conversation with the events coordinator, Shelby. She was incredibly kind, and we ended up running into her 2-3 more times during our stay. Each time, she addressed us by name and made us feel genuinely welcomed. Later, when we were deciding on dinner, another representative we spoke to surprised us by comping a drink for both me and my husband.
While complimentary perks are always nice, what truly impressed me was the consistent, personalized attention from every single staff member. Each person we interacted with went above and beyond to ensure that our stay would be memorable.
Our valets, Colin and Tyler, were incredibly kind and attentive.
A new standard has been set, It’s a place I will undoubtedly visit again for years to come.
CASSIE
Stayed 1 night in Dec 2024
