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Hilton Garden Inn Austin NW - Arboretum

3.0 star property

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Photo gallery for Hilton Garden Inn Austin NW - Arboretum

Lobby
Lobby
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
11617 Research Blvd, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    ‪2 min drive‬
  • Q2 Stadium
    ‪5 min drive‬
  • St. David's North Austin Medical Center
    ‪6 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪23 min drive‬

Room options

View all photos for King Bed

50-inch LCD TV with cable channels, TV, streaming services

King Bed

9.0 out of 10
Wonderful
(48 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Two Double Beds

9.2 out of 10
Wonderful
(55 reviews)
  • 303 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed - ADA Compliant

1 King Bed - ADA Compliant | Bathroom shower

1 King Bed - ADA Compliant

8.4 out of 10
Very good
(6 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Two Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Two Double Beds

8.0 out of 10
Very good
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Double Beds Accessible with roll in shower

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Two Double Beds Accessible with roll in shower

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Drinks & Snacks)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds (Drinks & Snacks)

  • Sleeps 4
  • 2 Double Beds

View all photos for Two Double Beds Accessible with tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Two Double Beds Accessible with tub

9.8 out of 10
Exceptional
(7 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for King Bed Hearing Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed Hearing Accessible

9.6 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for King Deluxe Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Deluxe Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Hilton Garden Inn Austin NW - Arboretum

3-star hotel in McNeil
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn Austin NW - Arboretum offers 138 air-conditioned accommodations with safes and coffee/tea makers. 50-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hilton Garden Inn Austin NW - Arboretum features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1250 square feet (116 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a fireplace in the lobby. Complimentary self parking is available on site.

Hilton Garden Inn Austin NW - Arboretum is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grille - This bar specializes in American cuisine and serves breakfast, dinner, and light fare.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 14 for adults and USD 8 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great American Grille

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,250 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 14.00 for adults and USD 8.00 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Arboretum Hotel Austin NW
Hilton Garden Inn Austin NW Arboretum
Hilton Garden Inn NW
Hilton Garden Inn Austin NW Arboretum Hotel
Hilton Garden Inn Arboretum Hotel
Hilton Garden Inn Arboretum
Hilton Austin Nw Arboretum
Hilton Garden Inn Austin NW - Arboretum Hotel
Hilton Garden Inn Austin NW - Arboretum Austin
Hilton Garden Inn Austin NW - Arboretum Hotel Austin

Hilton Garden Inn Austin NW - Arboretum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1011 reviews
Rating 8 - Good. 234 out of 1011 reviews
Rating 6 - Okay. 68 out of 1011 reviews
Rating 4 - Poor. 28 out of 1011 reviews
Rating 2 - Terrible. 33 out of 1011 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. The room was nice and the staff were very pleasant.
Stayed 1 night in Apr 2025

10/10 Excellent

NEEHAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay with clean rooms and helpful staff.
Stayed 2 nights in Mar 2025

6/10 Okay

Roger

Disliked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Danielle

Stayed 1 night in Apr 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Fran

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jae Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for the price!
Stayed 3 nights in Mar 2025

10/10 Excellent

Terry

Stayed 2 nights in Mar 2025

10/10 Excellent

Said

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

PAULA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few hours

I spent few hours in the hotel, anyway the few time i stayed there has been nice
Stayed 2 nights in Mar 2025

2/10 Terrible

Takarrah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location as far as getting on freeway service not great at all the guy that checked me in was eating a bowl of noodles while speaking to me. Ice machine on 2nd floor did not work also was fold breakfast could be eaten @ an additional cost failed to tell the cost.all in all I would not stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anuar

Liked: Cleanliness
Nice place
Stayed 1 night in Mar 2025

8/10 Good

Hedges

Stayed 2 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the customer service and the hotel was nice and clean.
Stayed 1 night in Mar 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Reasonably priced and as expected , no frills and family friendly
Stayed 1 night in Feb 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was very clean & staff was very friendly, however there was something wrong with our AC unit in our room. It was making very loud noises for about 30 seconds to a minute everytime it was about to shut off. It woke us up at least 5 times during both nights of our stay.
Stayed 2 nights in Mar 2025

2/10 Terrible

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not priced as hotels.com stated

They over charged us for the room at check in. I didn’t realize it until we were in the room. We will attempt to get it corrected in the morning.
Stayed 1 night in Mar 2025

10/10 Excellent

Rubén

Stayed 1 night in Feb 2025