8/10 Good
Yvonne
Traveled with group
Mar 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had gone in around 2:45 and asked if there was a way to check in early (didn’t mind paying a fee) and was told my room was not ready which was understandable. She told me that she would notify housekeeping to make it a priority and guaranteed check in was at 4. I showed up at 4 and was told there was no note made and room was still not ready. 3rd party website booked a Accessible Room. The awesome person that checked me in
(can’t remember her name but was from Orlando -name tag saying that I remember) changed my room around to be able to get me a room that was ready. I would not have made it in time for the event I was in town for if it wasn’t for her. Thank you so much! The room itself was really sparkling clean, and beds were super comfortable and tidy. I work in a different type of hospitality business and check for things like this, definitely a A . We didn’t partake in the breakfast that was offered, but smelled amazing. I will definitely consider staying here again if I ever find a need to stay overnight in Austin.
Yvonne
Stayed 1 night in Mar 2025