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Aiden Austin City Hotel

4.0 star property

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Photo gallery for Aiden Austin City Hotel

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Reception
Premium bedding, desk, laptop workspace, blackout drapes
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
2200 S I H 35, Austin, TX, 78704
  • South Congress Avenue
    ‪19 min walk‬
  • Lady Bird Lake
    ‪4 min drive‬
  • University of Texas at Austin
    ‪5 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Accessible, Refrigerator & Microwave (with Sofabed)

  • 324 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance) | Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Exterior Entrance)

  • 288 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Aiden Austin City Hotel

4-star hotel in South Congress
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Aiden Austin City Hotel offers 158 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a children's pool and an outdoor pool, Aiden Austin City Hotel provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 7200 square feet (669 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Aiden Austin City Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Machi Sushi - Onsite sushi bar. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Machi Sushi

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference center (7,200 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Austin City Best Western
Austin City Hotel
Austin City Hotel Best Western
Austin City Hotel Best Western Plus
Best Western Austin City
Best Western Austin City Hotel
Best Western Austin City Plus
Best Western Plus Austin City
Best Western Plus Austin City Hotel
Best Western Plus City Hotel
Aiden Austin City Hotel Hotel
Aiden Austin City Hotel Austin
Aiden Austin City Hotel Hotel Austin
Aiden by Best Western Austin City Hotel
Aiden by Best Western @ Austin City Hotel

Aiden Austin City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1083 out of 1576 reviews
Rating 8 - Good. 309 out of 1576 reviews
Rating 6 - Okay. 111 out of 1576 reviews
Rating 4 - Poor. 35 out of 1576 reviews
Rating 2 - Terrible. 38 out of 1576 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ronnie

Liked: Cleanliness, staff & service
I liked that it's one of the near Austin downtown hotels that does not charge for parking. There was a lot of parking and felt safe. The hotel was okay, not sure I'd stay again, I rather have a brighter lighting hotel. The hotel halls and room were super dark. The bathroom mirror was super low, I had to bend down to fix my hair. The room had a full length mirror, but no lighting so was pointless. Good price, safe and decent location near downtown but not sure I'd stay here again, I'd spend more for a more comfortable and well lit hotel.
Stayed 1 night in Jan 2025

8/10 Good

Brad

Great stay, thank you. Looking forward to the next opportunity to stay at your hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

devanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay, everything was great and the staff was very friendly. My family and I enjoyed the complementary breakfast, We will definitely book again when we return to Austin,
Stayed 2 nights in Jan 2025

8/10 Good

James

Stayed 5 nights in Jan 2025

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - pros and cons Pros Nice pool, spa, gym, rooms were good size, comfy beds and pillows. Can walk to city (about 1 hour) and Uber to city is reasonable. Really nice all you can eat Japanese restaurant attached. Checkout time great Cons The room we stayed at was the furthest from the lobby and with heavy bags wasn’t fun. Breakfast options limited with odd options and not as good as reviews suggest. My son wouldn’t eat it unfortunately.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brittany, Grand Forks

Stayed 6 nights in Jan 2025

10/10 Excellent

Andy

Traveled with family
Liked: Property conditions & facilities

Groovy hotel with Sushi!

Groovy refurb on an older hotel! Rooms are nicely decorated and very clean/well maintained. The pool courtyard is clearly setup for a warm weather fiesta. Checking was smooth and Nicholas was friendly and quick with the process and offered a free upgrade. They have a new sushi joint operating in their restaurant space which was very good and managed to provide a late dinner the night we arrived.
Stayed 2 nights in Jan 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel, all staff are so kind of especially Nicholas who attended us so good thank you for that service keep like this
Stayed 5 nights in Jan 2025

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best gem in Austin!

This hotel was amazing! It was in an ideal location. The staff was super friendly. I just can rave enough about this place! Oh and the Sushi restaurant! We loved this place so much we ended up staying there an extra night! Definitely going back!
Stayed 4 nights in Jan 2025

2/10 Terrible

Shreya

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with excellent staff. Comfortable bed and good location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Md Nabil

Stayed 1 night in Dec 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed me an early check in time which basically saved my trip. They had three k-cups of regular coffee and all the creamers, sugars, etc. a small thing which was a home run for me. Full hot breakfast, great little gym, free parking, clean room, comfy bed, nice big TV. I travel quite a bit, I can't remember the last time I stayed at a place that got everything right. This place did.
Stayed 1 night in Jan 2025

10/10 Excellent

Monica

Stayed 2 nights in Jan 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer, Mesquite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, & clean. Breakfast was good. Thumbs up 👍
Stayed 1 night in Jan 2025

6/10 Okay

Melissa

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The decorations where cool but roaches in my room where not cool
Stayed 1 night in Jan 2025

10/10 Excellent

Sebastiano

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tawny

Stayed 2 nights in Dec 2024

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I d like all especially cleaning of hotel also people who attended us
Stayed 4 nights in Dec 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there!!
Stayed 1 night in Dec 2024

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in clerk was AWESOME! Didnt catch his name but he was so kind! Awesome way to bring in the new year
Stayed 1 night in Dec 2024

8/10 Good

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not excellent. Breakfast and pool are same as Inns.
Stayed 1 night in Dec 2024

6/10 Okay

Kimberly

Business traveler
Stayed 4 nights in Sep 2024