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Quality Inn & Suites Augusta I-20

2.5 star property

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Photo gallery for Quality Inn & Suites Augusta I-20

Exterior
Suite 1 King 1 Queen Non Smoking 1 person Sofabed | Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Exterior
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning
$100
includes taxes & fees
Sep 9 - Sep 10

Explore the area

View in a map
2562 Center West Pkwy, Augusta, GA, 30909
  • Augusta National Golf Club
    ‪3 min drive‬
  • Augusta State University
    ‪6 min drive‬
  • Augusta University Medical Center
    ‪7 min drive‬
  • Augusta, GA (AGS-Augusta Regional)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite 1 King 1 Queen Non Smoking 1 person Sofabed

Suite 1 King 1 Queen Non Smoking 1 person Sofabed | Premium bedding, desk, laptop workspace, blackout drapes

Suite 1 King 1 Queen Non Smoking 1 person Sofabed

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 5
  • 2 King Beds, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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Lobby

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About this property

Quality Inn & Suites Augusta I-20

Hotel in National Hills
Along with a 24-hour fitness center, this smoke-free hotel has coffee/tea in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Quality Inn & Suites Augusta I-20 offers 59 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Augusta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Complimentary self parking is available on site.

Quality Inn & Suites Augusta I-20 is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2005
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 9:00 PM to 9:00 AM

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Best Western Garden City Augusta
Best Western Garden City Inn Augusta
Americas Best Value Inn Augusta Garden City
Americas Best Value Augusta Garden City
Americas Best Value Inn Augusta Garden City Hotel
Americas Best Value Inn Suites Augusta Garden City
Americas Best Value Inn Garden City Hotel
Quality Inn Augusta
Quality Augusta
Quality Inn Suites
Quality & Suites Augusta I 20
Quality Inn & Suites Augusta I-20 Hotel
Quality Inn & Suites Augusta I-20 Augusta
Quality Inn & Suites Augusta I-20 Hotel Augusta

Quality Inn & Suites Augusta I-20 Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 315 out of 557 reviews
Rating 8 - Good. 129 out of 557 reviews
Rating 6 - Okay. 57 out of 557 reviews
Rating 4 - Poor. 26 out of 557 reviews
Rating 2 - Terrible. 30 out of 557 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gould

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Met all expectations.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Great customer service!
Stayed 2 nights in Jun 2025

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was quiet.
Stayed 1 night in Jun 2025

2/10 Terrible

Darci

Stayed 1 night in May 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like someone had smoked in it, room 114, everything else was great.
Stayed 1 night in May 2025

10/10 Excellent

Jolene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We would stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Aisha, Fayetteville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready early so we were able to check in before 2:00pm. The check-in was quick and efficient with helpful and friendly staff support. The room was as described, but unfortunately required a climb into a tub (this was a “mobility accessible” room), and was located at the furthest most point from the elevator, on the tip floor of the hotel. There is apparently only one roll-in shower room in this entire hotel and it is logically located on the first floor. Other than these things, the hotel is very nice and I booked again for an up-coming stay. The manager assured me that the roll-in shower room was booked for me and I look forward to returning.
Stayed 2 nights in May 2025

10/10 Excellent

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2025

10/10 Excellent

Lanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Cindy

Stayed 1 night in May 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Happy Customer

Very accommodating! The service was friendly, and helpful. Rooms were clean, with a comfortable bed. Breakfast was delicious, with great variety. Very convenient location. Would stay again.
Stayed 1 night in May 2025

10/10 Excellent

Rikkita

Stayed 1 night in May 2025

4/10 Poor

Ronnie Cherry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We checked in Friday, 5/9/25. Upon arrival, we were given a room that smelled horrible. We asked to be moved to another room. We were moved but that room smelled damp and musky as well, but not as bad as the original room. We tolerated it because we were tired from the drive and just wanted to settle in. We were in that new room until Saturday afternoon when the toilet would no longer flush. We again had to be moved. On the morning of checkout, I went into the bathroom of the new room to take a shower and a cockroach was crawling across the bathtub. I stepped out to get my phone to take a picture or video to send as proof; however, it had crawled behind a pipe on the toilet when I returned and I couldn’t get a clear picture. For the entire stay, we were inconvenienced with three room changes along with the fact that cockroaches are very unsanitary. We have emailed the general manager as well as left a message for a return call and are still awaiting a response.
Stayed 2 nights in May 2025

10/10 Excellent

Danilo

Stayed 1 night in May 2025

10/10 Excellent

Jo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in May 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checķ in.. Room was nice, clean, temperature easy to regulate. Breakfast was good with lots of options.. I will stay here again when back in Augusta.
Stayed 1 night in Apr 2025

10/10 Excellent

Linda, Sterling Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy access to Expressway. Several restaurants close to the hotel. Very nice staff. Comfortable beds.
Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Stayed 1 night in Apr 2025

10/10 Excellent

claire

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Apr 2025

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Apr 2025

10/10 Excellent

claire

Business traveler
Liked: Amenities, property conditions & facilities
I like the place
Stayed 2 nights in Apr 2025

10/10 Excellent

Barrett

Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Stayed 1 night in Mar 2025