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Holiday Inn Express Augusta Downtown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Augusta Downtown by IHG

Exterior
Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes
Free daily buffet breakfast
Pillowtop beds, in-room safe, desk, blackout drapes
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
444 Broad St, Augusta, GA, 30901
  • Augusta Museum of History
    ‪4 min walk‬
  • Miller Theater
    ‪7 min walk‬
  • Augusta Imperial Theatre
    ‪8 min walk‬
  • Augusta, GA (AGS-Augusta Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room

Standard Room | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility)

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Leisure)

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • 650 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites by Hilton Augusta-Washington Rd

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1005)
The price is $146
per night
$173 total
includes taxes & fees
Mar 3 - Mar 4
Hampton Inn & Suites by Hilton Augusta-Washington Rd

About this property

Holiday Inn Express Augusta Downtown by IHG

Hotel in Downtown Augusta
An outdoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Holiday Inn Express Augusta Downtown by IHG offers 117 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Augusta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Augusta Downtown by IHG features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Holiday Inn Express Augusta Downtown by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Gym
  • Mini golf
  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Express Augusta East
Holiday Inn Express Augusta East
Holiday Inn Express Augusta East Hotel
Holiday Inn Express Augusta Downtown Hotel

Holiday Inn Express Augusta Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews
Rating 8 - Good. 280 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 51 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Traveled with family
Disliked: Staff & service
When we entered to check in, people were talking and no one looked up to say hello. After we did check in, one of our rooms was Not cleaned. It was extremely noisy and we spoke to front desk. The only staff that was incredibly friendly and helpful was the kitchen guy Horace. He welcomed us with a big smile and was wiping down tables and talking with all the guests. I was very disappointed with my experience
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The review was good
The review was good. Not extraordinary but a solid good. Nothing wrong with that
Stayed 3 nights in Oct 2024

10/10 Excellent

Reed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything new and clean. Location conveniently close to Arena and Stadium. Many drinking and dining options in the area and the breakfast was great.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marjorie

Friendly and respectful
Stayed 1 night in Nov 2024

8/10 Good

Kristin, Milton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one person was working the front desk and we had to wait about 15 minutes just to check in. The cook was very friendly and proud of his breakfast which was simple and delicious.
Stayed 1 night in Oct 2024

2/10 Terrible

Vivian

Hotel.com failed us
We arrived only to find that even with a confirmation number from hotel.com the hotel did not have a a reservation for us or any vacancy. After a long day it was frustrating to arrive to this unfortunate situation. I will not be doing business with hotel.com anymore. The receptionist/hotel attendant was wonderful and accommodating as she helped us find another room at a local hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Thea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin and the person at the front was very friendly. Clean space and great location.
Stayed 2 nights in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and perfect for a downtown stay.
Stayed 1 night in Sep 2024

2/10 Terrible

Jean

We couldn’t get in because they had no electricity. Would like a refund since we did not/could not stay
Stayed 1 night in Sep 2024

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Staff & service
Service was average and they put another charge on my credit card without my consent or knowledge.
Stayed 1 night in Sep 2024

10/10 Excellent

Stacey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the staff. Everyone was so accommodating, friendly and full of smiles. The best was Horace. He made breakfast our favorite time of day. He took such good care of us and really went out of his way to make our day. The only issue we had at the property was i was a little nervous. The area had a lot of homeless and i did see security driving around. The elevators were pretty dirty but the rooms were fine. We appreciated the gated parking lot. I would only stay here again for the staff.
Stayed 2 nights in Sep 2024

8/10 Good

Maria

Stayed 1 night in Sep 2024

4/10 Poor

Veronica Exie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, I was put in a room right by the stairs. I had to hear the door to the stairs being opened and closed for the duration of my stay (when I asked if I could change rooms, I was told that since I booked through Expedia, they couldnt accommodate me.) The front desk staff was missing from midnight to 3:45a.m. (I had a 5 a.m. flight).Coincidentally, my uber driver told me that she had to pick someone up from the property 2 hours prior to picking me up because they waited two and a half hours to check in and no one ever came to the door nor answered the phone). I called and waited for someone to check me out but no staff was around. The carpet and floors were dirty, as well as the grounds surrounding the property. The property is right by the highway so its noisy. Do yourself a favor and go up the street about 4 blocks and stay at one of the better hotels
Stayed 2 nights in Sep 2024

2/10 Terrible

timothy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad value for the location to downtown. I did give it a 4 out 5 due to renovations.
Stayed 1 night in Sep 2024

8/10 Good

Makeshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay/Hats off to the Cook
It was a comfortable one night stay. I must say the one breakfast cook was an Awesome, Friendly, Hard working man, who went above and beyond to make evry visitor satisfied with the continental breakfast. He was an Awesome hustler in keeping the food on the Bar.
Stayed 1 night in Sep 2024

8/10 Good

Jeaneen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is slightly on the outskirts of downtown but still close enough to walk to everything. We were very comfortable there.
Stayed 1 night in Sep 2024

2/10 Terrible

Octavio

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I forgot my hat I no one founded one of the employees got it
Stayed 1 night in Sep 2024

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No food or drink after midnight
It was just for one night to make an early appointment downtown. Very nice and secure. I didn't eat but the served breakfast looked and smelled awesome. Will definitely stay again!
Stayed 1 night in Sep 2024

2/10 Terrible

William, Eatonton

Stayed 1 night in Aug 2024

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me it was all about location
Stayed 3 nights in Aug 2024

10/10 Excellent

DESIREE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024