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Best Western Plus Augusta Civic Center Inn

2.5 star property

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Photo gallery for Best Western Plus Augusta Civic Center Inn

Lobby
Exterior
In-room safe, blackout drapes, iron/ironing board
Standard Room, 2 Double Beds, Accessible, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
110 Community Drive, Augusta, ME, 04330
  • Augusta Civic Center
    ‪3 min walk‬
  • University of Maine at Augusta
    ‪5 min walk‬
  • Maine Veterans Memorial Cemetery
    ‪3 min drive‬
  • Augusta, ME (AUG-Augusta State)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | In-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room) | In-room safe, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

  • Sleeps 8
  • 4 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking (Walk-in Shower)

In-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Plus Augusta Civic Center Inn

Augusta hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Best Western Plus Augusta Civic Center Inn offers 99 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. This Augusta hotel also offers a fitness center, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Best Western Plus Augusta Civic Center Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.
Best Western Plus Augusta Civic Center Inn has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Augusta Civic Center
Best Western Plus Augusta Civic Center Inn
Best Western Plus Civic Center
Best Western Plus Civic Center Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine
Best Western Plus Civic Hotel Augusta
Best Plus Augusta Civic Center
Best Western Plus Augusta Civic Center Inn Hotel
Best Western Plus Augusta Civic Center Inn Augusta
Best Western Plus Augusta Civic Center Inn Hotel Augusta

Best Western Plus Augusta Civic Center Inn Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 389 out of 1042 reviews
Rating 8 - Good. 369 out of 1042 reviews
Rating 6 - Okay. 146 out of 1042 reviews
Rating 4 - Poor. 80 out of 1042 reviews
Rating 2 - Terrible. 58 out of 1042 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service
Wonderful staff. Manager was amazing!
Stayed 1 night in Nov 2024

8/10 Good

Lori

Stayed 2 nights in Nov 2024

10/10 Excellent

SHARON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the breakfast. Front desk personnel were very personable and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Wyatt

Stayed 5 nights in Oct 2024

4/10 Poor

Michael J

Disliked: Staff & service, property conditions & facilities
Smoke detector went off at 7AM. Two calls to staff desk failed to get anyone to attend. When we went to front desk one of the staff said batteries needed replacing then came to room and removed smoke detector. No concern or apology. etc etc
Stayed 1 night in Nov 2024

2/10 Terrible

Nicole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was very rundown. There was a drop ceiling in the bathroom and everything just seemed old and falling apart. Things were fixed using a “landlord special” type repair. Staff was wonderful.
Stayed 1 night in Nov 2024

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean, cheap, and convenient to get to the highway and most otger attractions in the area.
Stayed 2 nights in Nov 2024

4/10 Poor

Trudy

Disliked: Cleanliness, property conditions & facilities
Property is conveniently located near I 95 and close to shopping areas. I have stayed here in the past.Staff is friendly, nice little breakfast area. However, the rooms are getting a bit rundown and I won’t stay here again based on my recent experience. First, I thought the rates were a bit high for November at about $200/night Canadian, but it was a long weekend so, based on past experiences I booked the property. The room was basic, seemed clean but a bit run down (chipped paint, saggy curtains etc.). On our way to dinner the hallway reeked of marijuana even though it is a No Smoking hotel. We went to go to sleep around 11:00 pm, I pulled back the sheets to reveal pennies in the bed. My daughter’s bed also had sheets with hairs and , obviously had not been changed. I called down and asked for new sheets and we remade the beds ourselves. I reported this that evening, the next morning and at checkout. Despite my reporting concerns about the room, the room was never cleaned while we were there (2nights) and not one of the staff made any effort to make amends. Won’t be staying again between that experience, price and overall rundown state of the hotel.
Stayed 2 nights in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

There is nothing I didn’t like. Just that everything was average
Stayed 1 night in Oct 2024

10/10 Excellent

Sheri

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room—loved it!
Stayed 1 night in Oct 2024

6/10 Okay

Deborah, Saco

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very dated. No pool. Staff is wonderful.
Stayed 1 night in Oct 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Front Desk Staff both morning & evening were very friendly, cordial & professional, room was very clean. Had a great experience.
Stayed 2 nights in Sep 2024

6/10 Okay

Matthew

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was the highlight of this stay - they were very friendly and helpful at every instance. On the flip side, this hotel is definitely past its prime and it shows. The room was dingy and poorly maintained, there was substantial road noise from the near by highway, and the bathroom required some TLC before use.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Sep 2024

10/10 Excellent

Teagan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast staff
Stayed 1 night in Sep 2024

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A friend and I spent a night for an event. The staff was very friendly and the rooms were clean and nice
Stayed 1 night in Sep 2024

4/10 Poor

Amanda

Traveled with partner
Disliked: Amenities, property conditions & facilities
Shouldn't be a best western plus seeing that the property seems to be run down.
Stayed 1 night in Sep 2024

10/10 Excellent

Susan H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this facility are the best! Whatever you need they can make it happen. The staff are the most courteous and customer focused.The breakfast had a varied menu all 4 days we were there and the food was delicious, probably the best we have ever had in all of our travels. It was a pleasure staying there and we will return since many of our relatives live there. Thank you!!!
Stayed 4 nights in Sep 2024