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The Grand by SkyCity

5.0 star property

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Photo gallery for The Grand by SkyCity

Reception
Point of interest
View from room
Grand Opulence Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
90 Federal Street, Auckland, 1010
  • Sky Tower
    ‪1 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬

Room options

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • City view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Suite

65-inch Smart TV with satellite channels, pay movies

Grand Deluxe Suite

  • City view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Harbour View King Room

Grand Harbour View King Room | City view

Grand Harbour View King Room

  • Harbor view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Accessible King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Accessible King Room

  • City view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View King Room

Grand Deluxe Harbour View King Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View King Room

  • Harbor view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

  • City view
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • City view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Harbour View Suite

Grand Deluxe Harbour View Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Harbour View Suite

  • Harbor view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Opulence Suite

Grand Opulence Suite | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • Harbor view
  • 1249 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • City view
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Grand Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Accessible Grand Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Grand King Room With Harbour View

Living area | 65-inch Smart TV with satellite channels, pay movies

Grand King Room With Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Suite

Living area | 65-inch Smart TV with satellite channels, pay movies

Grand Deluxe King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room With Harbour View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Deluxe King Room With Harbour View

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Twin Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Deluxe Harbour View King Suite

Living area | 65-inch Smart TV with satellite channels, pay movies

Grand Deluxe Harbour View King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Opulence Suite

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Opulence Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Horizon by SkyCity

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.9 out of 5, Exceptional, (367)
The price is $120
per night
$138 total
includes taxes & fees
May 15 - May 16
Horizon by SkyCity

About this property

The Grand by SkyCity

5-star hotel in Auckland Central Business District
Along with 11 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an indoor pool, 4 bars/lounges, and a fitness center are onsite.
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. 65-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
In addition to a full-service spa, The Grand by SkyCity features an indoor pool and a sauna. Dining is available at one of the hotel's 11 restaurants. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a 24-hour business center, a meeting room, and limo/town car service. This luxury hotel also offers a casino, a fitness center, and spa services. Onsite parking is available (surcharge).

The Grand by SkyCity is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Cassia - Onsite restaurant.
MASU - Onsite restaurant. Open select days.
Depot - Onsite restaurant. Open select days.
The Sugar Club - Onsite fine-dining restaurant. Open select days.
Huami - Onsite restaurant. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (NZD 35 per night)
  • Valet parking on site (NZD 60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 45 per person
  • 11 restaurants
  • 4 bars/lounges

Restaurants on site

  • Cassia
  • Depot
  • Huami
  • MASU
  • The Sugar Club

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting room

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 65-inch smart TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 per person
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 60 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool or fitness facility

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland

The Grand by SkyCity Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1175 out of 1644 reviews
Rating 8 - Good. 286 out of 1644 reviews
Rating 6 - Okay. 103 out of 1644 reviews
Rating 4 - Poor. 45 out of 1644 reviews
Rating 2 - Terrible. 35 out of 1644 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Craig

Stayed 1 night in Jan 2025

6/10 Okay

Adrian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a couple of rooms on a Saturday for a birthday. The rooms were tidy and clean and staff were extra helpful as I’d expect for a 5 star establishment, however: • Wasn’t advised of the room bond when I booked months ago. Other hotels I’ve stayed in haven’t charged this when paying by credit card, rather they’ve taken my credit card details and charged if necessary. I'm fine with paying a bond but not having this clearly outlined was poor. Not sure if this was an issue with Expedia or the details provided by the hotel in Expedia’s listing. • Wasn’t advised that there was a food and beverage allowance for each room when we checked in. Was only told of this on check out when I tried to pay for the items I’d consumed and we were too short on time to use the balance of the allowance before we left. They have offered a credit for the next time stay but I rarely stay in the CBD at all so I’m still waiting on word of where else this can be used e.g. their restaurant. • The person who took my ID on check-in didn’t give it back. The next day I was contacted saying that I was the one who left it there? They were kind enough to post this back to me though which was appreciated. The TV in the room also wasn’t completely functional but like the other 3 points it was a minor inconvenience at the end of the day. Overall for the price and expectations of a 5 star hotel the experience fell a little flat.
Stayed 1 night in Jan 2025

10/10 Excellent

Komako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel at center of the city

Very comfortable room. Great view. Close to the Harbor.
Stayed 1 night in Jan 2025

10/10 Excellent

deborah

Traveled with partner
Liked: Cleanliness, amenities
Close to all the action, restaurants, pool and gym racilities werd fantastic
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Stayed 1 night in Jan 2025

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central City comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, loved having the casino restaurants and other activities in the hotel. Friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Siaosi

Stayed 3 nights in Jan 2025

10/10 Excellent

Kershia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, the lobby and terrace were classy, service was good. They could use more staff at the concierge. And need more lifts which they are currently working on. Breakfast was good as well
Stayed 1 night in Jan 2025

2/10 Terrible

Sherie

Stayed 2 nights in Oct 2024

10/10 Excellent

Joan, Winnipeg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

8/10 Good

GEOFF

Liked: Cleanliness, staff & service, property conditions & facilities
Fun area
Stayed 1 night in Jan 2025

8/10 Good

Christine

Stayed 4 nights in Dec 2024

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

OK - But not the best value.

Front of house were OK. But the checkin was transactional. I've already provided feedback about the breakfast in my previous survey - however I'd not recommend it for what it costs. And for $45 it doesn't even include a flat white - filter coffee and an average buffet (cold bacon, mashed up baked beans.... omelette which I don't think had been seasoned). Checkut was good. Pleasant and took my feedback about breakfast well. My room was apparently an upgrade, but looking directly into other Sky City hotel rooms wasn't appropriate, so it was curtains closed whenever in the room. OK if you don't want natural light. My room was 'cleaned' on my first day, however there were used towels and wet flannels left in the room and an empty soap bottle in the shower. Great location for restaurants and entertainment. Great meal at The Depot (one of their restaurants). Makes me wonder why they can't replicate the same value for their breakfast buffet. I stay at other hotels in the Auckland CBD, and I'd recommend them over The Grand by Sky City if you're watching your budget and are looking for value for money.
Stayed 1 night in Jan 2025

10/10 Excellent

Telly

Stayed 1 night in Jan 2025

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, property conditions & facilities

Hotel room was OK. Buffet breakfast appalling!

The buffet breakfast for the cost and NO included flat white is appalling! The hotel needs to understand that the breakfast is nearly the last impression a guest may leave with. I’d not recommend it.
Stayed 1 night in Jan 2025

8/10 Good

Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley, Laguna Niguel

Stayed 1 night in Jan 2025

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper class establishment. Staff interaction and look have improved by well over recent stays. Whomever is running TheGrand now is doing it right. It was an absolute pleasure.
Stayed 3 nights in Jan 2025