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Crowne Plaza Auckland by IHG

4.0 star property

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Photo gallery for Crowne Plaza Auckland by IHG

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Suite, 1 King Bed, Balcony, Ocean View (Balcony) | View from room
Premium Room, 1 King Bed, Club Lounge Access (High Floor) | View from room
Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
128 Albert St, Auckland, 1010
  • Sky Tower
    ‪2 min walk‬
  • SkyCity Casino
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪11 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Premium Room

Room amenity

Premium Room

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Shower, free toiletries, hair dryer, bathrobes

Standard Room, 1 King Bed, Accessible Bathtub

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Premium Room, 1 King Bed, Club Lounge Access (High Floor) | View from room

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • 344 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

Room amenity

Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

View from room

Premium Room, 1 King Bed

  • 344 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Room amenity

Standard Room, 2 Queen Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room amenity

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Balcony)

Suite, 1 King Bed, Balcony, Ocean View (Balcony) | View from room

Suite, 1 King Bed, Balcony, Ocean View (Balcony)

  • 915 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View (Balcony)

Room amenity

Premium Room, 1 King Bed, Balcony, Ocean View (Balcony)

  • 356 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View (High Floor)

Room amenity

Standard Room, 2 Queen Beds, City View (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, City View

Room amenity

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High Floor)

Room amenity

Standard Room, 1 King Bed, City View (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Room amenity

Standard Room, 1 King Bed (High Floor)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

Room amenity

Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access

Room amenity

Premium Room, 1 King Bed, Club Lounge Access

  • 431 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Crowne Plaza Auckland by IHG

4-star hotel in Auckland Central Business District
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a conference center are onsite.
Crowne Plaza Auckland by IHG offers 352 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Crowne Plaza Auckland by IHG features a sauna and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 10 meeting rooms. Event facilities measuring 10118 square feet (940 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Crowne Plaza Auckland by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

Chinese (Mandarin), Czech, Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (NZD 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aria Restaurant and Bar

Things to do

  • 24-hour gym
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (10,118 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from April 28 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Auckland Crowne Plaza
Crowne Plaza Auckland
Crowne Plaza Hotel Auckland
Crowne Plaza Auckland Hotel Auckland Central
Crowne Plaza Auckland New Zealand
Crowne Plaza Auckland Hotel

Crowne Plaza Auckland by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1002 reviews
Rating 8 - Good. 291 out of 1002 reviews
Rating 6 - Okay. 65 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast, overall facilities great.
Stayed 2 nights in Mar 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel convenient to downtown and waterfront but washrooms are dated and need upgrading.
Stayed 2 nights in Mar 2025

10/10 Excellent

Razvan Datcu, Allen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very helpful. The hotel is within walking distance to some of the important attractions like Viaduct Harbor or Queen St
Stayed 3 nights in Mar 2025

10/10 Excellent

Vassan

Liked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road repairs hamper access to the site. This is obviously beyond the control of the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Lovely hotel great location
Stayed 1 night in Mar 2025

10/10 Excellent

Kane

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Georgii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location, walkable to everywhere. Bed was super comfy and no outside noise. We found the television hard to operate, but didn’t really need to watch tv
Stayed 1 night in Mar 2025

4/10 Poor

Hugh

Stayed 2 nights in Mar 2025

10/10 Excellent

jian

Liked: Amenities
Nice

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and the staff are fantastic, they are happy to help with any enquires you have.
Stayed 2 nights in Mar 2025

4/10 Poor

Jamie

Traveled with family
Disliked: Staff & service, property conditions & facilities
The Hotel had an old socks smell to it. We stayed 4 days and our room was never serviced once even though we specifically asked on one occasion, we asked for new towels twice and only once they were provided. The staff were nice but service was appalling for a 4 star hotel. Advertised 24/7 in room dining as we found out after 9pm this consists of fish&chips, fries or club sandwiches. Which arrived over cooked almost burnt and ridiculously priced, we were grateful that explaining this at check out they did not charge us. But Never again
Stayed 3 nights in Mar 2025

8/10 Good

Rachel

Stayed 1 night in Mar 2025

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Everything flowed easy.
Stayed 1 night in Mar 2025

10/10 Excellent

Rodney, Whangarei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location are great, just the roadwork around the property was a bit off putting. The shower and toilet are very tight,no need for a bath in such a confined area. Overall ok stay very quiet and the restaurant and bar area was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Cathleen

Traveled with group
The hotel was in the CBD and easy to access activities and museums. The property was very clean, staff helpful I would stay in a Crowne Plaza again
Stayed 3 nights in Feb 2025

10/10 Excellent

Martha E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property close to everything. A share lunch at the nearby Craggy Range Winery was an absolute highlight of our time in the area. Don't eat before you go! Also our visit to the nearby Ocean Beach was fabulous. Our hosts were attentive and the kitchen well equipped.
Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Lots of construction. Easy to walk to different dining options and shopping
Stayed 4 nights in Feb 2025

10/10 Excellent

Yasamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction.
Stayed 3 nights in Feb 2025

10/10 Excellent

Craig

Room was great. Exec lounge a nice touch.
Stayed 2 nights in Feb 2025

10/10 Excellent

michael

Liked: Amenities
Awesome
Stayed 2 nights in Feb 2025

4/10 Poor

Yuri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean. Easy parking.
Stayed 2 nights in Feb 2025

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Very good breakfast. Spacious room.
Stayed 3 nights in Feb 2025