2/10 Terrible
Lamar
Traveled with group
Jan 3, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
I used to really like this property however it feels more like the seedy motels on the other side of the boardwalk. We first arrived to our room with a broken balcony door handle…when it was time to get ready to go out our shower did not run hot water…the next morning we notified the front desk clerk whose response was”you gotta let it run for a while” there was no sorry for the inconvenience after letting her know we’ve been trying since we checked in and it still isn’t working she says “well don’t you want maintenance to come look at it” We asked to be changed to another room and was told nothing could be done until the managers came in at 8am after trying twice and still no manager at 10:30am the same front desk attendant with poor customer service says “the manager still not here if you wanna change rooms it’s gonna be on the 17th floor” I responded by saying as long as it has hot water for me to shower that’s fine…we get to the next room maintenance has to be called up because the microwave wouldn’t come on…overall this property has gone downhill since my previous stays in the last year. The only resolution offered was a complimentary late checkout. This property definitely has poor service. I have requested at least one of my nights he refunded.
Lamar
Stayed 2 nights in Jan 2025