2/10 Terrible
Kristy
Traveled with group
Jun 8, 2025
5 of us stayed across 2 rooms for the night. From 12pm to after 5am there was a party occurring across the hallway from us. Loud voices, banging on walls & doors, music playing, people coming and going for hours on end from this one room. We did not actually get to sleep at all. Unfortunately there was no one to contact, no one appeared to help or shut down this party. At one stage I opened the door to see what was going on, and I could see into the room where the party was occurring, jam packed with people. The next morning before we left, we heard multiple other guests complaining, all stating the same thing. I have never experienced anything like this in my life, at a hotel. Upon checking out, the receptionist was aware and offered an apology, we understood there was most likely nothing she could do for us, however, I believe that every guest staying in that hallway should be offered a partial refund, at least. What made us irritated, is that a lot of us guest affected, we’re changing hotels for the next night as it was not a choice to go through that again the next night, but the guests who did this, were allowed to sleep in and continue their stay. They should have been woken up, and made to leave. They also left a ridiculous mess in the public amenities areas. Absolutely disgusting and we will unfortunately not be staying here again, as we overheard that this has happened with other guests on numerous occasions. Apparently they have a “banned” guest list.
Kristy
Stayed 1 night in Jun 2025
