4/10 Poor
Marcella
Traveled with family
Apr 20, 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This was our worst experience in Greece. Before arrival, I communicated with the hotel and was told to call or WhatsApp when we arrived at the airport for our transfer. We called, WhatsApp for an hour, turned our cellphone on to roam just to be able to make a phone call, all to no avail, NO ONE ANSWERED. After an hour and half to trying, we eventually took an uber to the hotel, only to turn up to an empty hotel with no reception or anyone to greet us. We waited for about half an hour and the receptionist came to work, she was apologetic and contacted the owner who said we will be given a discount, free dinner and transfer to the airport the next day. The lovely receptionist did make us dinner, however, no discount was given and Lo and behold the transfer DID NOT turn up to take us back to the airport and again, did not respond to any message or calls. While we were waiting for the transfer that did not turn up, a couple from Canada came to check in and was appalled that no one was at the hotel to check them in either. This hotel services needs to be reviewed Expedia.
Marcella
Stayed 1 night in Apr 2025