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Impala Hotel

3.5 star property

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Photo gallery for Impala Hotel

Standard Twin Room | Premium bedding, minibar, in-room safe, desk
Exterior
Outdoor pool, pool umbrellas, sun loungers
Property grounds
3 restaurants, lunch, dinner, brunch served; Indian cuisine

Reviews

5.6 out of 10

Popular amenities

  • Spa
  • Pool
  • Bar
  • Air conditioning
  • 24/7 front desk
  • Room service

Explore the area

Map
Old Moshi/Simeoni Rd, Arusha, 7302
  • Arusha Clock Tower
    ‪15 min walk‬
  • Arusha International Conference Centre
    ‪3 min drive‬
  • Sheikh Amri Abeid Memorial Stadium
    ‪4 min drive‬
  • Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪66 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • 310 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Bedroom

  • 602 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • 310 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • 310 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, desk

Standard Single Room

  • 221 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, desk

Executive Double Room

  • 272 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

21-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

  • 602 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Impala Hotel

3.5-star Arusha hotel with 3 restaurants
3 restaurants, an outdoor pool, and 3 bars/lounges are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, massage/treatment rooms, 24-hour room service, and a business center are onsite.
Impala Hotel offers 177 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 21-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, complimentary toiletries, and hair dryers.

This Arusha hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.
Impala Hotel features an outdoor pool and a children's pool. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Event facilities measuring 3907 square feet (363 square meters) include conference space. This business-friendly hotel also offers spa services, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Impala Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10 AM.
Indian Restaurant - This restaurant specializes in Indian cuisine and serves brunch, lunch, and dinner.
Chinese/Italian Restauran - This restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner. Open daily.
Continental - This restaurant specializes in international cuisine. Open daily.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Chinese/Italian Restauran
  • Continental
  • Indian Restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,907 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 1988
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50.00 per person (one-way)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 136815199
This property accepts credit cards and debit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Impala Hotel Arusha
Impala Arusha
Impala Hotel Hotel
Impala Hotel Arusha
Impala Hotel Hotel Arusha

Impala Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 14 reviews
Rating 8 - Good. 4 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 6 out of 14 reviews
Rating 2 - Terrible. 2 out of 14 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel I’ve ever stayed in

Unfortunately this was the worst hotel I’ve ever stayed in , the door to my room would not lock, no WiFi in any rooms I changed rooms 4 times but then just gave in that they were all as bad. No TV channels, very very dirty, no light bulbs I had to use my head torch , broken kettle, hairdryer didn’t work. No chance at all of trying to eat the breakfast everything was disgusting . And even the service was awful they seemed to thing it was me having a problem that my door wouldn’t close as the hotel had security ! I will be calling hotels.com to see if they can help in some way and strongly advice they remove this hotel from there choices as there will be nothing but problems and it wasn’t even cheap otherwise you can excuse —— some things but not how dirty the place was. Dirty sheets , dirty bathroom , drips from the ceiling .. sorry it’s a very bad experience
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel location is good close distance from Arusha town. Property is very old, and needs urgent renovations. Not at all worth the rate of $140 per night.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The hotel is very friendly, food is excellent and the rooms are spacious.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Do not stay here!

This place is completely run down, little to no WiFi availability. Several had to change rooms between 2-5 times due to bugs, filth, water leakage. There was also no hot water to bathe with. We learned the owner passed away three years ago and no money has been put into hotel to maintain and repair things.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible shower!!! Good Indian restaurant though.

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Genene, Atlanta

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed in lack of cleanliness of our room. Floors appeared not to be swept or mopped for some time. Bottom bed sheet had stains.
Stayed 1 night in Jun 2018

4/10 Poor

Randy, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel that has passed its glory days

I can tell this hotel used to be a nice hotel. But it looks like it has not been maintained (let alone upgraded) for over 10 years. Things are patched everywhere. For example, in our room's bathroom, they seemed to have moved the shower but the mark of where the water control were are clearly visible. The Hotel staff were very helpful and nice, hence the two stars, otherwise I would give them 1 or may be even zero star. There are many office space in this hotel. It may have acted like travel department or something. But these offices are no longer used and they are now used to storage. The problem with that is that these offices are in the prime locations of the hotel and they have see through windows. So when you wonder around the hotels, you will think you are in a old beat up office building.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old

Pros: big rooms, AC, 3 restaurants Cons: very old, cockroaches, kind of abandoned
Stayed 1 night in Feb 2018

8/10 Good

Daniel

Liked: Staff & service
Sehr gute indische Küche
Stayed 1 night in Apr 2019

4/10 Poor

Joakim

Disliked: Staff & service, property conditions & facilities
Ovänlig personal och ganska nedgånget
Stayed 1 night in Aug 2018

4/10 Poor

Magne, Ågotnes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ikke flere ganger på dette hotelle

Dette er et hotell jeg ikke anbefaler til noen
Stayed 7 nights in Jul 2018