4/10 Poor
Beth
Jan 18, 2025
Disliked: Cleanliness, property conditions & facilities
Negatives:
Originally I was assigned a room that reeked of stale cigarette smoke. An attempt to mask the smell with vanilla freshener made it even worse. I was then assigned a room that I was told was renovated, but the only difference was that the flooring had been changed from carpet to laminate. Bathroom was dated and the grout was gross. It was really difficult to control the temperature in the room as there is no wall thermostat. You control it from an old large heater/air conditioning unit. The TV only had 9 channels but staff managed to correct this until there was a cable company outage and then it went back to 9 channels. I could call out on the phone but the party I was calling could not hear me. This is the only hotel I have ever checked into that did not have a secure internet connection. The attached sportsbar to the hotel does tho. The overall stench of smoke on the 2nd floor and elevator was terrible.
I was at this hotel for 4 nights as I was visiting a sick relative. Both the rooms I was assigned were on the 3rd floor. I spoke personally to the manager on the day before I left and politely addressed my concerns. She really didn't seem to care. Breakfast not included in the cost of the room.
Positives
Staff at the front desk did try and fix the problems but obviously limited unless this hotel puts some money into the place. The Sports Bar had good pub food.
Beth
Stayed 2 nights in Jan 2025