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Hotel Carrizal Spa

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carrizal Spa

Hot springs
Chapel
Superior Room | Laptop workspace, blackout drapes, bed sheets
Business center
Billiards

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Pool
    Pool
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647
  • Chachalacas Beach
    39 min drive
  • Plaza Las Americas Mall
    40 min drive
  • Xalapa Cathedral
    44 min drive
  • Xalapa, Veracruz (JAL-El Lencero)
    43 min drive

Room options

View all photos for Campestre

Campestre | Laptop workspace, blackout drapes, bed sheets

Campestre

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Laptop workspace, blackout drapes, bed sheets

Superior Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Carrizal Spa

3-star Apazapan hotel with rooftop terrace
2 restaurants, 8 outdoor pools, and a full-service spa are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a rooftop terrace, and WiFi in public areas.
Hotel Carrizal Spa offers 53 accommodations, which are accessible via exterior corridors and feature blackout drapes/curtains. Bathrooms include showers. Housekeeping is provided daily.
8 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Carrizal. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily. There are hot springs open between 8:00 AM and 7:00 PM.
Hotel Carrizal Spa features a full-service spa, hot springs, and 8 outdoor swimming pools. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

2 meeting rooms are available. This family-friendly hotel also offers a rooftop terrace, spa services, and barbecue grills. Complimentary uncovered self parking is available on site.

Hotel Carrizal Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:30 AM and 12:30 PM.
Hotel Carrizal Spa has 2 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Ziplining

Family friendly

  • 8 outdoor pools
  • Highchair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 102 ºF
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 150 to 200 for adults, and MXN 70 to 120 for children
  • Fee for wireless internet in public areas: MXN 15 (for 2 hours, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Hot springs access available from 8:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carrizal Spa Apazapan
Carrizal Hotel Spa Apazapan
Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel
Hotel Carrizal Spa Apazapan
Hotel Carrizal Spa Hotel Apazapan

Hotel Carrizal Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 5 out of 26 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of nature
Stayed 1 night in May 2024

4/10 Poor

Alejandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de árboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día están listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca.
Stayed 1 night in Jun 2024

10/10 Excellent

Cesia Raquel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias.
Stayed 1 night in Jun 2024

8/10 Good

Magali

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bonito pero sencillo las aguas termales y las albercas están bien pero el restaurante está muy caro y a la comida le hace falta sabor
Stayed 1 night in Jun 2024

2/10 Terrible

Rafael

NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS
Stayed 1 night in May 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Yo reservé en hotel carrizal spa. Y según ellos eran una cabaña,
Stayed 1 night in Feb 2024

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo ir a descansar, disfrutar de la naturaleza y aguas termales, compartir momentos de tranquilidad.
Stayed 1 night in Jan 2024

6/10 Okay

OFELIA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Instalar módem la recepción
En administración no tenía registro de que ya había pagado mi reservación. Me hicieron ir a comprar una tarjeta con internet. Dado que haya no hay servicio Telcel para descargar mi comprobante de pago. Deberían instalar internet en la administración para mejorar el servicio
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

Traveled with family
Liked: Property conditions & facilities, room comfort
Deberían mejorar
El balneario es bonito, el hotel se ve algo descuidado, la atención en recepción la califico de mala ya que la persona a cargo te da la información como si la estuviera recitando, No dejan shampoo en el baño. No hay internet, y si quieres tenerlo, hay que ir al balneario y pagar por él. Reservé dos noches pero solo estuve una. Recomiendo el balneario
Balneario
Stayed 2 nights in Jul 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
las aguas termales es lo mejor
Stayed 1 night in Oct 2023

10/10 Excellent

Eri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito ambiente, el lugar es excelente para relajarse en medio de la naturaleza, Pudimos disfrutar de jugar, nadar, comer, observar, Todos son muy amables. Regresamos sin duda
Stayed 1 night in Oct 2023

6/10 Okay

Uriel

Stayed 1 night in Sep 2023

2/10 Terrible

Jorge Alberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación mala, nos estaban dando una dónde no tenía ni tv, ni clima y ni wiffi tienes q pagar 15 pesos x unos minutos de internet q no sirven y aparte no señal hay donde está ubicado. Y tienes que comprar internet y aparte en ineficiente.... La verdad yo no volvería a regresar aunque nadamás fueran las únicas aguas termales muy mal todo
Stayed 1 night in Sep 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien y excelente estancia
Stayed 2 nights in Aug 2023

10/10 Excellent

Javier

Stayed 2 nights in Aug 2023

6/10 Okay

Berenice Cristal

Disliked: Cleanliness, staff & service, property conditions & facilities
En las fotos las instalaciones se ven mejor , la verdad las albercas muy sucias . Las habitaciones son muy muy básicas y para mi gusto les falta mantenimiento. Eso de que el balneario sea público , está horrible Y las aguas termales huelen muy feo
Stayed 1 night in Aug 2023

6/10 Okay

Francisco David

No dejan salir a las 3 de la tarde como antes muy mal
Stayed 1 night in Jul 2023

10/10 Excellent

María

Stayed 1 night in Jun 2023

2/10 Terrible

pacoreyes1363@gmail.com

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Melisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
La naturaleza, el aire libre
Stayed 1 night in Apr 2023

10/10 Excellent

Alma Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo es increible. Ideal para descanso. Seguro regresaremos con mucho gusto. 😊

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Nov 2022