2/10 Terrible
Yvette
Traveled with family
Aug 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start ...
The beds had double quilts folded over to a single quit as they had run out of single quilts. The windows hadn't been cleaned -
Both nights the fire alarm went off twice !
Only 1 looker key available in the swimming pool area so no where to leave your things safe ! Hence we then could not use the pool facilities.
Our room was not cleaned till 3.30pm, We had left it at 7.15am as i was running the Antrim Half marathon, all i wanted was a clean room and a hot shower and i had to go and ask when it would be cleaned .
No replacement of coffee or sugar , The girl wasn't in a uniform and just walked in on our room !
Heating for the rooms are controlled by reception had to ask twice for it to be turned up as it was cold
Safe in the bedroom isn't bolted down-
We came for lunch with our family there was no where to sit due to a wedding , but we were residents of this hotel so they eventually put us in the restaurant.
Wedding guests smoking right outside the front door which is disgusting when you enter the hotel..
Not a good experience and i wouldn't recommend it
Yvette
Stayed 2 nights in Aug 2024