4/10 Poor
Leslie, SAN DIEGO
Apr 28, 2025
Disliked: Cleanliness, staff & service, amenities
Easy access coming Guatemala city. Dirty towels, dirty bedsheets, a lot of noise from employees using walkie talkies, old peacock constantly making noise at night, you have to leave your room key at the lobby and they aren't responsible for lost items, Male employee at lobby barely answers questions because he is too busy watching tiktoks, he doesn't make eye contact with you because he's just starring at his phone, you pay an average of $218 a night and there isn't even soup at the restroom, only 2 bottles of water provided for my whole stay-4 nights. The most annoying thing is how loud the employees YELL at each other on the hallway in front of your room, even when they use their walkie talkies. The water the plants at night at also make a lot of noise with the hose. I paid for an non smoking room but they have tables outside of the rooms, people smoke there and you can't do anything about it. The sign at the door says they have a pool but the DON'T have a pool.
Leslie
Stayed 4 nights in Apr 2025
