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El Carmen Hotel

3.0 star property
VIP Access

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Photo gallery for El Carmen Hotel

Terrace/patio
Reception
Reception
Hallway
Egyptian cotton sheets, premium bedding, down comforters

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
$102
includes taxes & fees
Sep 24 - Sep 25

Explore the area

View in a map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Casa Santo Domingo Museum
    ‪5 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪40 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

7.6 out of 10
Good
(7 reviews)
  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

El Carmen Hotel

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Carmen Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 640 reviews
Rating 8 - Good. 140 out of 640 reviews
Rating 6 - Okay. 74 out of 640 reviews
Rating 4 - Poor. 21 out of 640 reviews
Rating 2 - Terrible. 10 out of 640 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place !
Stayed 1 night in May 2025

6/10 Okay

Gabriela

Traveled with partner
Liked: Cleanliness, amenities
Habitación pequeña pero buen servicio en general. La habitación que nos dieron no coincidía con las fotografías de Expedia y tenía olor fuerte a humedad. Desayuno muy bueno con exelente vista a los volcanes
Stayed 2 nights in May 2025

10/10 Excellent

Linda, Brewster

Liked: Cleanliness, amenities, property conditions & facilities
I was highly satisfied with my stay at this hotel! From the moment we walked in, the staff made us feel incredibly welcome and taken care of. The accommodations were clean, comfortable, and exceeded our expectations. Breakfast was absolutely amazing—fresh, delicious, and with a great variety to choose from. One of the highlights was the rooftop, which offered stunning views and the perfect spot to relax. I would definitely recommend this place and look forward to staying here again!
Stayed 1 night in May 2025

10/10 Excellent

Sabina, BROOKLYN

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El Carmen was a great, small hotel in a perfect location. The staff was very friendly and helpful. The food in the restaurant was delicious and plentiful. I would definitely stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Keila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff are very attentive to their guests.
Stayed 2 nights in May 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dated but clean. You can hear everything going on in the hall from your room so if you’re sensitive to noise bring ear plugs. Staff we awesome and restaurant was good
Stayed 2 nights in May 2025

10/10 Excellent

Erwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop terrace with dining option. Friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Edward

Stayed 1 night in May 2025

8/10 Good

Seairra

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay. The staff were super polite. Everything was maintained and well kept. Like many other reviews, the roads were loud, depending on how close to were to the street. I had a massage and she did wonderfully, but again the room was directly on the street so it was hard to relax at times. I also had a pip dripping which kept me up throughout the night. Overall, great place. Centrally located. I would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The rooftop is amazing and the staff is super friendly
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in your visit to Antigua.
Stayed 3 nights in Apr 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel in central part of city.
Stayed 1 night in May 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently close to the center of town, restaurants and shopping. The staff were always helpful and kind. Would highly recommend this property. The only downfall was no pool.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, quiet, with a amazing ambient, perfect for family or just to relax,
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very clean, great service!
Stayed 2 nights in Apr 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 4 nights in Apr 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 2 nights in Mar 2025

8/10 Good

Yesica Y.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos fueron amables.
Stayed 2 nights in Apr 2025

10/10 Excellent

April

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, helpful and accommodating. The rooms were spacious and clean. My experience overall was excellent.
Stayed 3 nights in Apr 2025

6/10 Okay

Brooke

Traveled with family
Liked: Cleanliness, staff & service

Ah, could be a better experience

The hotel ran an hour late to let us check in. That was a bit annoying. The hotel is charming but the rooms are extremely small. The beds are extremely comfortable. The only window view we had was of the small courtyard. It felt a bit claustrophobic. The tv in the room was hanging by a thread and ultimately required fixing by the hotel staff and my husband. It still did not work after all was said and done. The hotel's included breakfast was delicious. No complaints there. We treated ourselves to a couples massage and the masseuses were wonderful, however the spa room was right newr an open window from the main road in which you heard the motorcycles and street traffic throughout the massage. Definitely not as relaxing as one may like. The hotel staff tries to be accommodating but everything seems to be more complex then it needs to be. Such as requesting bottles of water...they need to run it by this person to get it from this person. Simple things! And finally, there is an elderly man who lives near by but has adopted this hotel as his own hang out. He likes to play music and his phone pretty loud in the mornings in the middle of the courtyard with no regard for the paying guests. The hotel shoudl really manage that situation better.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alex

Stayed 3 nights in Apr 2025

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2025