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El Carmen Hotel

3.0 star property

Choose dates to view prices

Photo gallery for El Carmen Hotel

Terrace/patio
Courtyard view
Interior
Reception
Egyptian cotton sheets, premium bedding, down comforters

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Las Capuchinas Convent
    ‪3 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With View

Egyptian cotton sheets, premium bedding, down comforters

Room Superior With View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Triple Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down comforters

Suite With View

  • Sleeps 4

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

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About this property

El Carmen Hotel

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Carmen Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 303 out of 525 reviews
Rating 8 - Good. 122 out of 525 reviews
Rating 6 - Okay. 70 out of 525 reviews
Rating 4 - Poor. 20 out of 525 reviews
Rating 2 - Terrible. 10 out of 525 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would stay there again.
The hotel is very close to Parque Central, so it's very convenient. Only stayed one night, but the staff was very helpful with booking the shuttle to Lake Atitlan the following day and having our clothing washed the same day we arrived. I would recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Wualter

Traveled with family
Liked: Property conditions & facilities, room comfort
Parking not too close
Stayed 1 night in Oct 2024

10/10 Excellent

Olimpia, Compton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Lots of dining options and shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that’s it was very comfortable and quiet. Very near a lot of nice places to dine and chill. One block away from a marketplace.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and dining, clean and convenient.
Stayed 2 nights in Oct 2024

10/10 Excellent

ADRIAN PORRAS

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent location and breakfast. Very good. I would definitely stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Amenities
I definitely will recommend this place to family and friends
Stayed 2 nights in Oct 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second year coming to Antigua the staff and Management excel in our expectations looking forward to returning. Thank you
Stayed 2 nights in Oct 2024

10/10 Excellent

Crystal, brooklyn

Liked: Amenities
The hotel is in a very prime location where makes it accessible, all the places i wanted to visit was walking distance and i love that
Stayed 5 nights in Oct 2024

8/10 Good

Erick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2024

6/10 Okay

Trina

Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment you walk in to the staff the food.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very charming and is very safe to stay at. The rooftop restaurant was very nice and the food choices were very good. My only criticism is that most of the waiters and waitresses did not speak English or understood very little English. They were all very pleasant and helpful but I wish I could have spoken Spanish to them.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Trina

Liked: Staff & service
The stay at the property was okay. The room was basic but clean. Air conditioning was great and hot water was readily available. The staff was friendly and helped with providing activities around town to indulge. The location was walkable to major site seeing and dining.
Stayed 2 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful, food was good and it's in a good location to walk around. Some parks and restauranrts are at a walking distance.
Stayed 3 nights in Sep 2024

4/10 Poor

Melissa

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property was such a let-down. The photos on line looked so cute, but upon arrival, everything was kind of old, weathred, in need of repair. Not as nice and cute as we had hoped.
Stayed 1 night in Sep 2024

2/10 Terrible

Luke

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Inversiones TRACAS S.A de C.V, Juayua., Los Naranjos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas Gracias por todo
Stayed 3 nights in Sep 2024

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice personnel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ana

Traveled with family
Liked: Amenities
I select this hotel in my next trip
Stayed 8 nights in Aug 2024

10/10 Excellent

maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were helpful and friendly.
Stayed 3 nights in Aug 2024