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El Carmen Hotel

3.0 star property

Choose dates to view prices

Photo gallery for El Carmen Hotel

Terrace/patio
Reception
Egyptian cotton sheets, premium bedding, down comforters
Courtyard view
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Central Park
    ‪2 min walk‬
  • Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Casa Santo Domingo Museum
    ‪6 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪72 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters

Double Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Egyptian cotton sheets, premium bedding, down comforters

Standard Triple Room

  • 269 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Family Suite

Family Suite | Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room, 1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room, 2 Double Beds

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With View

Egyptian cotton sheets, premium bedding, down comforters

Room Superior With View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Triple Room Deluxe

Egyptian cotton sheets, premium bedding, down comforters

Triple Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With View

Egyptian cotton sheets, premium bedding, down comforters

Suite With View

  • Sleeps 4

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

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About this property

El Carmen Hotel

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Carmen Hotel is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 313 out of 536 reviews
Rating 8 - Good. 123 out of 536 reviews
Rating 6 - Okay. 70 out of 536 reviews
Rating 4 - Poor. 20 out of 536 reviews
Rating 2 - Terrible. 10 out of 536 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very centric
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Ligia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and that hotel! Friendly and helpful staff, my room was spotless, comfortable beds, loved the terrace, delicious food The hotel will need to work on the kitchen, took a long time for our food, needed more staff especially for the Sunday crowd! Despite it all I would return! Every that I wanted to go, I could walk. Would recommend to park your car for your stay and walk, Uber or Tuk tuk…. Felt safe. Want to return soon.
Stayed 3 nights in Nov 2024

8/10 Good

Kelly Alexandra

Stayed 4 nights in Nov 2024

10/10 Excellent

Shehzad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great. Service was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very cozy, clean and for the area? Seems very advance in their amenities
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, we love that hotel, is not the firts time we stayed there
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I have had in Guatemala.
Stayed 1 night in Nov 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of our better stays. The rate included breakfast located on the rooftop which was very pleasant and the food was good. very good location near the main central park. The room was a little awkward. It had two full beds that were raised on platforms that were so high that they included a step stool to help with getting onto the bed. Shower and hot water was very good. Because of configuration, the room was very tight.
Stayed 2 nights in Nov 2024

6/10 Okay

Simone N

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros: Location, service, excellent breakfast, helpful staff, clean rooms, tour desk, toiletries and comfortable bed Cons: outdated rooms, bathroom moldy with heavy condensation because of poor ventilation and no extractor fan, disinfectant smell in some areas

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
La vista a los 3 volcanes espectacular
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with nice terrace in central Antigua. Close to many great sites.
Stayed 1 night in Nov 2024

10/10 Excellent

Balkis Shene

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a perfect restaurant. Easy access to all shops and dinning options. The in house restaurant is very delicious also. Staff was always friendly and attentive. Rooms where clean and spacious. Strong WiFi. Will be back soon.
Stayed 4 nights in Nov 2024

6/10 Okay

Eduardo

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not bad
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would stay there again.
The hotel is very close to Parque Central, so it's very convenient. Only stayed one night, but the staff was very helpful with booking the shuttle to Lake Atitlan the following day and having our clothing washed the same day we arrived. I would recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Wualter

Traveled with family
Liked: Property conditions & facilities, room comfort
Parking not too close
Stayed 1 night in Oct 2024

10/10 Excellent

Olimpia, Compton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Lots of dining options and shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that’s it was very comfortable and quiet. Very near a lot of nice places to dine and chill. One block away from a marketplace.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and dining, clean and convenient.
Stayed 2 nights in Oct 2024

10/10 Excellent

ADRIAN PORRAS

Traveled with group
Liked: Cleanliness, staff & service, amenities
Excellent location and breakfast. Very good. I would definitely stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Amenities
I definitely will recommend this place to family and friends
Stayed 2 nights in Oct 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024