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Mercure Andorra

4.0 star property

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Photo gallery for Mercure Andorra

Indoor pool, open 10:00 AM to 1:30 PM, sun loungers
Daily buffet breakfast for a fee
Exterior
Indoor pool, open 10:00 AM to 1:30 PM, sun loungers
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Pet friendly
  • Room service
$105
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Carrer de La Roda, 2, Andorra la Vella, AD500
  • Pyrenees Andorra Shopping Centre
    ‪3 min walk‬
  • Placa del Poble
    ‪8 min walk‬
  • Casa de la Vall
    ‪9 min walk‬
  • La Seu d'Urgell (LEU)
    ‪32 min drive‬

Room options

View all photos for Superior Room, Multiple Beds

Down comforters, minibar, in-room safe, desk

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Down comforters, minibar, in-room safe, desk

Standard Room, Multiple Beds

  • 452 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Superior Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 139 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Down comforters, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 139 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Andorra

4-star Andorra la Vella hotel walkable to Pyrenees Andorra Shopping Centre
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Other amenities include 3 bars/lounges, a health club, and a sauna. Change of towels is available on request.
Mercure Andorra offers 172 accommodations with minibars and safes. Beds feature down comforters. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
In addition to a full-service spa, Mercure Andorra features an indoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 3229 square feet (300 square meters) include conference space. This business-friendly hotel also offers a sauna, spa services, and a terrace. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Mercure Andorra is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
La Brasserie - This coffee shop serves breakfast only.
El Grill - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
El Jardi - This restaurant specializes in Spanish cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Secured, covered self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 10 to 12 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • El Grill
  • El Jardi
  • La Brasserie

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 22 to April 25:
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 17 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 for adults, and EUR 10 to 12 for children
  • Covered self parking fee: EUR 26 per night
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 1:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Mercure 4 Hotel Andorra
Mercure Andorra 4
Mercure Andorra Hotel Andorra La Vella
Mercure Andorra Hotel
Mercure Andorra Andorra La Vella
Mercure Andorra
Mercure Andorra Hotel
Mercure Andorra Andorra la Vella
Mercure Andorra Hotel Andorra la Vella

Mercure Andorra Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 106 out of 301 reviews
Rating 8 - Good. 136 out of 301 reviews
Rating 6 - Okay. 33 out of 301 reviews
Rating 4 - Poor. 19 out of 301 reviews
Rating 2 - Terrible. 7 out of 301 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mellanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

A comfortable hotel in the middle of Andorra la Vella, right by the Paris Bridge. There's not much to do or see in Andorra unless you like shopping or skiing.
Stayed 1 night in Mar 2025

8/10 Good

Julian Andres

Traveled with family
Liked: Room comfort
Disliked: Cleanliness

Very well located, misse an upgrade is necessary

A bit run-down with carpets that had not been vacuumed properly and we all ended up with allergies
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ricardo

Traveled with family
Liked: Staff & service, amenities
Nice property…. Old fashioned but nice and clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pet friendly hotel
Stayed 5 nights in Dec 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel

Lovely hotel, slightly old fashioned , helpfull staff, linked to Novatel next door, nice swimming pool and fitness centre,
Stayed 1 night in Nov 2024

8/10 Good

Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for Andorra. In house dining is next door at the Novotel, and funnily enough the bar there will only serve Beer and Wine before 8pm, which is a bit strange. The buffet style dinner was ok.
Stayed 1 night in Sep 2024

4/10 Poor

Gerard

Liked: Cleanliness, staff & service
The location was very good. Staff were pleasant. Unfortunately the air-conditioning in the room was poor. It was noisey and didn't cool the room sufficiently. I requested assistance from the staff at the reception, but to no avail. The bathroom was clean, but very small. My wife and I, were looking forward to our stay in the Mecure Andora. But our hotel experience spoiled our two day trip.
Stayed 2 nights in Sep 2024

10/10 Excellent

Doron

Stayed 1 night in Jul 2024

8/10 Good

Megan

Stayed 1 night in Jun 2024

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an exceptional, well cared for clean hotel. It is close to downtown for bars , restaurants , and shopping.
Stayed 2 nights in Apr 2024

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Jodie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

Misses the mark at every point. It may have been a 4 star when it was built but it hits at 2 star now, tired and dated. The best thing is the roof terrace, it is a beautiful area, with incredible views, which would be lovely to enjoy on a sunny day like today, however apparently it’s shut till 5pm? Which is not written anywhere? It says it’s dog friendly however, they can only go in the room. So our anniversary weekend away has been spent mostly separately, eating breakfast separately and using the roof terrace. We were woken up by a dog in another room barking nonstop, while presumably, the owner left the dog alone in the room to go eat breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Colin

Stayed 2 nights in Oct 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, great value, luxury hotel

This was one of the best hotels I have ever stayed in for the price. The room was spacious, clean, cool, and well-appointed. I would definitely stay here again! the food was quite good, and the location was perfect for me--less than 10 min from the main bus station and an easy walk to more shopping than anyone could ever need. Plus, it was easy to get to historical spots buildings and other busses to other parts of Andorra.
Stayed 1 night in Sep 2022

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Troy

Stayed 3 nights in Jun 2022

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not bad

pretty good
Stayed 3 nights in Sep 2021

10/10 Excellent

Paul

Stayed 1 night in Sep 2021

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viking

Nice Hotel very well located. Friendly staff
Stayed 2 nights in Dec 2020

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities.
Stayed 2 nights in Sep 2020