4/10 Poor
Aracely
Traveled with family
Feb 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there to go to Disney. We could tell that the carpet was very dirty from the moment we entered the hotel. When we entered the room, carpet looks very dirty. I can't believe that a hotel of this level doesn't invest in cleaning the carpets. It was a suite, and the only trash can was in the bathroom, and it was very small. We didn’t have a blanket or pillows for the sofa bed. The first day we came back from Disney to realize that they hadn't cleaned our room, nor did we have clean towels. The second day, we had to ask the front desk to please do room service. When we came back from Disney, we noticed that they had gone to clean but they only made the beds and took away trash, they didn't leave us a single towel or toilet paper (we had to call to ask for it). Besides the fact that the hotel is far from Disney, we paid too much for what we received. There are definitely other hotels that are much better, cleaner and with better service. I do not recommend staying at this hotel.
Aracely
Stayed 3 nights in Feb 2025