6/10 Okay
Floor Shaker
Traveled with partner
Apr 1, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The member of staff checking us in decided it was a good idea to serve the three people behind us before serving us to "give us a better service". I wasn't going to mention this as when I complained, they gave us free breakfast. Problem is, the breakfast was terrible. I got a bike from them and the guy who sold it to me told me where it was, it wasn't there, so I had to go find him to see where it was, to which he insisted it was where I was, I had to convince him to come and show me, the bike wasn't where he told me, he finally told me where it actually was and when I had cycled halfway to Amsterdam central, I realised it had a hole in the tyre.
The staff are either very angry and obviously don't like you or are very happy and talkative, there is no in-between. Everyone I met from the bar was amazing but all the male staff on the front desk were standoffish and not welcoming in the slightest.
The area around the hotel is a bit deserted as it looks like it's being built, but there is a metro station about 5 min walk away to get anywhere you need.
This hotel is very pretty, it has good facilities, the room was a lot smaller than I thought, but had a great view but the staff massively let it down. I booked one specific room about 3 months before the stay and got asked which room I wanted to stay in when I got there. He even tried to downgrade my room (we paid for the best one).
All in all, this hotel was ok at best.
Floor Shaker
Stayed 7 nights in Mar 2025