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Hotel & Spa Hacienda Panoaya

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Exterior
Superior Room | Down comforters, in-room safe, iron/ironing board, bed sheets
Indoor pool, open 8:00 AM to 8:00 PM, sun loungers
Double Room | Bathroom sink

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900
  • Hacienda Panoaya
    1 min walk
  • Sacromonte National Park
    18 min walk
  • Iztaccíhuatl-Popocatépetl National Park
    28 min drive
  • Mexico City (MEX-Mexico City Intl.)
    66 min drive

Room options

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Standard Room

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Double Room

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Down comforters, in-room safe, iron/ironing board, bed sheets

Superior Room

  • Mountain view
  • Sleeps 2
  • 1 King Bed

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The price is $60
per night
$73 total
includes taxes & fees
Dec 8 - Dec 9
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About this property

Hotel & Spa Hacienda Panoaya

3.5-star Amecameca hotel with restaurant
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a sauna, coffee/tea in a common area, and spa services.
Hotel & Spa Hacienda Panoaya offers 30 accommodations with fireplaces and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, designer toiletries, and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.
In addition to a full-service spa, Hotel & Spa Hacienda Panoaya features an indoor pool and a sauna. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Amecameca hotel also offers a children's pool, spa services, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel & Spa Hacienda Panoaya is a smoke-free property.

A complimentary continental breakfast is served each morning between 9:00 AM and 12:30 PM. A complimentary manager's reception is offered each day.
Hotel & Spa Hacienda Panoaya has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Children's pool
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

More

  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Hotel & Spa Hacienda Panoaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 93 reviews" "
Rating 8 - Good. 26 out of 93 reviews" "
Rating 6 - Okay. 10 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ligia

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus, Boston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Olivia

Stayed 1 night in Nov 2023

6/10 Okay

Kerri

Traveled with family and small children
Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023

8/10 Good

ADRIANA

Stayed 1 night in Jul 2022

6/10 Okay

María del Rocío

Stayed 2 nights in Apr 2022

6/10 Okay

gabriela

Stayed 1 night in Feb 2022

10/10 Excellent

Vasthy Azul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de semana genial
En general estuvo genial ñ, todo muy limpio y con sana distancia. Felicidades!!
Stayed 2 nights in Sep 2021

8/10 Good

Wilber

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Al llegar me comentaron en recepción que no tenían mi reservación y que no tenían lugar, luego lo revisó alguien más y me llevaron a la habitación, la cuál era diferente a la reservada.
Stayed 1 night in Aug 2021

8/10 Good

Amellalli

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the Park/Zoo/Museum is excellent.
Stayed 2 nights in Jun 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es parte de una gran instalación que incluye muchas actividades, especialmente para niños: tirolinas, botes a pedales, muchos tipos de animales, etc. Nos alojamos allí para facilitar el acceso a hacer senderismo en los bosques cercanos, lo cual fue genial. La comida en los restaurantes es de muy buena calidad y el servicio es excelente. Debido a que hay tanta gente (para el hotel y los usuarios diurnos de las comodidades del complejo), puede ser ruidoso. El personal del hotel fue todo muy servicial y amable.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Loved everything that you can do close by. There was no coffee available to anyone until restaurant opened at 9am. Normally by then I’ve already had my third cup of coffee. Security there sucks. Had an incident with a security guard who was rude. What restaurant opens at 9am?
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Armando

Stayed 3 nights in Nov 2020

10/10 Excellent

MARIANA

Stayed 1 night in Nov 2020

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding experience
Outstanding property. Beautifully landscaped and absolutely clean. Very friendly, warm and proud staff everywhere, from Don José (Don Chucho) in the kitchen/dining area, David our waiter for most of our stay, and Miss Sol at the front desk. Thank you all for making this an unforgettable trip! And those “Chiles en Nogada” to die for !!!
Stayed 4 nights in Aug 2020

8/10 Good

Raul

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
En general el lugar es bueno , el restaurante cierra a las 5 pm sin importar si hay huéspedes o no ! , el personal de recepción es terrible , el trato es nefasto y cero serviciales , te hablan mal , están comiendo , en me celular , el personal de limpieza deja todas las cosas de aseo fuera de las habiataciones . Las instalaciones son buenas pero para turismo falta mucho que hacer ! No regresaba
Stayed 1 night in Aug 2024

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
teniendo en cuenda la temperaturas frias de cslentar el agua de la piscina para tener una temperatura mas agradable
Stayed 1 night in Aug 2024

2/10 Terrible

Jose

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Los recepcionistas te dan una pésima atención. Parece que están haciendo un favor. Cuando uno paga por llegar a gustó y tener una buena atención. La comida horrible. No vale la pena pagar el buffet.mucho calor en las habitaciones es muy caro lo que cobran y no tienen aire acondicionado. El piso es sin acabado, rústico, no pensamos volver. Gracias. Pague por 2 noches 4500 pesos. Demasiado caro.
Stayed 2 nights in Aug 2024

10/10 Excellent

ANA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta muy lindo y limpio. Las habitaciones son amplias. El restaurante tambien es muy rico. Las camas no son del todo comodas.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

RICARDO

Liked: Cleanliness, property conditions & facilities
ESTA BIEN EN GENERAL PERO YA NO HACEN PAQUETES QUE VA INCLUIDO LAS ATRTACCIONES DEL PARQUE SI YA PAGASTE LA RESERVACION PUES QUE INCLUYA LAS ACTIVIDADES NO QUE LAS COBREN APARTE.
Stayed 2 nights in Jul 2024