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Frazel Heritage Hotel

3.0 star property

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Photo gallery for Frazel Heritage Hotel

Lobby
Front of property
Executive Suite, City View | Premium bedding, down comforters, minibar, in-room safe
Balcony view
53-inch Smart TV with cable channels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Laundry
  • Parking included
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100
  • Aman Central
    ‪2 min walk‬
  • Alor Setar Tower
    ‪3 min walk‬
  • Pekan Rabu Complex
    ‪9 min walk‬
  • Alor Setar (AOR-Sultan Abdul Halim)
    ‪14 min drive‬

Room options

View all photos for Family Triple Room, City View

Family Triple Room, City View | Premium bedding, down comforters, minibar, in-room safe

Family Triple Room, City View

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Elite Single Room, 1 Bedroom, Non Smoking

Coffee and/or coffee maker

Elite Single Room, 1 Bedroom, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Basic Double Room

Bathroom shower

Basic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, City View

Executive Suite, City View | Premium bedding, down comforters, minibar, in-room safe

Executive Suite, City View

  • Sleeps 2
  • 1 King Bed

Basic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe King Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family

Premium bedding, down comforters, minibar, in-room safe

Deluxe Family

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Basic Double Room

Premium bedding, down comforters, minibar, in-room safe

Basic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite With City View

Premium bedding, down comforters, minibar, in-room safe

Executive Suite With City View

  • Sleeps 2
  • 1 King Bed

View all photos for Super Single Twin Deluxe

Premium bedding, down comforters, minibar, in-room safe

Super Single Twin Deluxe

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elite Single Room, 1 Bedroom, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Elite Single Room, 1 Bedroom, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room

Premium bedding, down comforters, minibar, in-room safe

Single Room

  • Sleeps 1
  • 1 Twin Bed

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About this property

Frazel Heritage Hotel

3-star Alor Setar hotel with free breakfast
This hotel features a microwave in a common area, conference space, and concierge services. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and multilingual staff assistance. Housekeeping is available on request.
Frazel Heritage Hotel offers 43 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 53-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided on request.

A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. Event facilities measuring 510 square feet (47 square meters) include conference space. This Alor Setar hotel also offers multilingual staff, concierge services, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Frazel Heritage Hotel has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 9:30 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free secured self parking on site
  • Limited onsite parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:30 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 510 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Height-adjustable showerhead
  • No elevator
  • Tile flooring in room

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 53-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Frazel Heritage Hotel Hotel
Frazel Heritage Hotel Alor Setar
Frazel Heritage Hotel Hotel Alor Setar

Frazel Heritage Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

9.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Stayed 2 nights in May 2025

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Stayed 1 night in Dec 2024

10/10 Excellent

Ivor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy although my room was kinda small but sufficient.
Stayed 1 night in Nov 2024

8/10 Good

MOHD FAHAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Kian Siong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Good for business trip.
Stayed 2 nights in May 2025