2/10 Terrible
Dean
Traveled with family
Apr 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
After confusion regarding breakfast due to the Expedia booking system, the staff were rude, dismissive and said it was our fault for not using another well known webiste !!
When we checked in, there was no mention that breakfast was not included, and even when we added a third room on the day, not once was breakfast mentioned or offered as an extra. When we pointed this out after the confusion, the staff suggested it was our fault for not asking for breakfast. It was not their policy to ask if a guest might want it. They then stated you can only book breakfast via the aforementioned website!!
The rooms were very outdated and a little scruffy, but this wasn't the problem. It was the lack of customer service to come to a resolution regarding breakfast there was not even the change to pay for hreakfast on the day. Any notion of breakfast was refused as it was not booked via the previously mentioned website.
I would avoid this hotel as i feel any issue or problem would be dismissed and handled very rudely.
Dean
Stayed 1 night in Apr 2025