2/10 Terrible
MARC-ANDRÉ
Traveled with partner
Feb 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving to our hotel, the area looked nice and the hotel itself was updated and great. The staff was less than inviting, but I looked passed it as we had been driving for a while and I wanted to get to my room.
The front desk proceeded to tell us that we had to LEAVE THE HOTEL to get to our hotel? I was already upset by this and then once we got to our room, it was not what we had booked. We had specifically asked for a king-sized suite with a jacuzzi in the room and what we got was a room with a king sized bed, but no jacuzzi. I called front desk and the clerk was extremely rude with me, telling me that I was wrong and that he wasn’t going to help me in any way and then he hung up on me! I wasn’t being rude or mean, I was simply asking for help as this is not what we had booked.
On top of the terrible service and the fact that this is not what we paid for, the room was disgusting. The bathroom was dirty, the bed was stained, the fridge did not work and the TV did not work.
I called a second time to ask about the fridge and TV and the clerk told me there was nothing they could do and hung up again.
Needless to say, we will not be returning and I would really suggest finding a different hotel. The pictures they use for their site are false advertising as none of it is accurate.
MARC-ANDRÉ
Stayed 1 night in Feb 2025