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Best Western Plus Franklin Square Inn Troy/Albany

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Franklin Square Inn Troy/Albany

Terrace/patio
Exterior
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
  • Gym
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
One Fourth Street, Troy, NY, 12180
  • Rensselaer Polytechnic Institute
    4 min walk
  • Troy Waterfront Farmers' Market
    4 min walk
  • Arts Center of the Capital Region
    5 min walk
  • Albany, NY (ALB-Albany Intl.)
    20 min drive

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 284 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room;with Sofabed)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Troy

Pool
Pet friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1058)
The price is $127
per night
$141 total
includes taxes & fees
Dec 11 - Dec 12
Hilton Garden Inn Troy

About this property

Best Western Plus Franklin Square Inn Troy/Albany

Troy hotel walkable to Rensselaer Polytechnic Institute
This smoke-free hotel features a 24-hour fitness center, a coffee shop/cafe, and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a coffee shop/cafe. Guests can enjoy a complimentary breakfast. A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. This Troy hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Best Western Plus Franklin Square Inn Troy/Albany is a smoke-free property.

Guests are offered a complimentary full breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A coffee shop/cafe

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Best Western Plus Franklin Square Inn Troy/Albany Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1038 reviews" "
Rating 8 - Good. 306 out of 1038 reviews" "
Rating 6 - Okay. 88 out of 1038 reviews" "
Rating 4 - Poor. 51 out of 1038 reviews" "
Rating 2 - Terrible. 31 out of 1038 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gail

Liked: Staff & service
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Clean, conveniently located, with super friendly and helpful staff.
Stayed 1 night in Aug 2024

4/10 Poor

Cheikh

Disliked: Cleanliness, staff & service
No house keeping. No toilet brush. No Kleenex in the room. One coffee bag.No tea bags.exhorbitant price for the service. Almost $ 250 a night.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the college
Room was clean though tight quarters. Bathroom was equally small but clean. Good water pressure!
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I have had at a hotel in a long time.
Stayed 1 night in Aug 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a very complete offering, and included scrambled eggs made that morning by the breakfast staff actually cracking eggs! Bed was comfortable, not sure that air conditioning unit was operating well: it got cool but was very moist in the room and the unit made some odd sounds. Staff was great, all that we encountered were friendly and helpful. Location is really good, walking distance to river and restaurants and city EV Chargers.
Stayed 2 nights in Aug 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast; friendly and attentive staff; very clean. The best hotel experience I’ve had in a long time. Keep up the good work!
Stayed 1 night in Aug 2024

8/10 Good

Malgorzata

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Traveled with partner, Traveled with pets
Great place, nice and clean and very accommodating. This is the 2nd time I’ve stayed. Great place for my dog. Lots of area to walk him and close to a park across the street.
Stayed 1 night in Aug 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay!
Everything was great. Loved the spacious lobby with lots of seating and light. The room was clean and comfortable. Sadly, they were clearly understaffed for breakfast service. Everything was constantly running out and no one was really cleaning tables or anything.
Stayed 2 nights in Aug 2024

2/10 Terrible

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location was perfect for visiting Rensselaer University.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities
all good
Stayed 3 nights in Aug 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice unique hotel
Stayed 1 night in Aug 2024

6/10 Okay

Josephine

Traveled with family
Disliked: Property conditions & facilities
The beds were very uncomfortable and the walls were thin. Room was small and did not fit the luggage cart easily. I hit my leg twice on a metal piece on the side of the bed. Several lights in the room did not work properly.
Stayed 1 night in Aug 2024

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Sabrina

Liked: Staff & service
Stayed 1 night in Jul 2024

8/10 Good

Jeanne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great but the furniture was a bit outdated. Very clean.
Stayed 1 night in Jul 2024

8/10 Good

Markie

Stayed 1 night in Jul 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Palwasha checked us in. She was wonderful, and a wealth of knowledge about the area. Also, she was so patient with all my questions.Kylee checked us out and was excellent. She was also very knowledgeable. Amber, the woman who was in charge of breakfast was amazing. She went above and beyond, getting me carmel for my coffee. Such a pleasant woman. All three of these ladies are truly assests to your organization.
Stayed 1 night in Jul 2024

6/10 Okay

Yinhong

Liked: Staff & service
Disliked: Property conditions & facilities
The room smells bad
Stayed 1 night in Jul 2024

10/10 Excellent

Naree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the interior, the rooms and lobby was so much nicer than than I had expected. Free breakfast was awesome. I only spend one night passing through. I booked it again for another night a few weeks later passing tgrough VT again.
Stayed 1 night in Jul 2024