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Best Western Plus Franklin Square Inn Troy/Albany

2.5 star property

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Photo gallery for Best Western Plus Franklin Square Inn Troy/Albany

Terrace/patio
Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV
Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet
Blackout drapes, iron/ironing board, free cribs/infant beds, Internet
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Laundry
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
One Fourth Street, Troy, NY, 12180
  • Rensselaer Polytechnic Institute
    ‪4 min walk‬
  • Troy Savings Bank Music Hall
    ‪7 min walk‬
  • Russell Sage College
    ‪8 min walk‬
  • Albany, NY (ALB-Albany Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 284 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, free cribs/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Franklin Square Inn Troy/Albany

Troy hotel walkable to Rensselaer Polytechnic Institute
This smoke-free hotel features a 24-hour fitness center, a coffee shop/cafe, and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a coffee shop/cafe. Guests can enjoy a complimentary breakfast. A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. This Troy hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Complimentary self parking is available on site.

Best Western Plus Franklin Square Inn Troy/Albany is a smoke-free property.

Guests are offered a complimentary full breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A coffee shop/cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN PLUS Franklin Square Albany
BEST WESTERN PLUS Franklin Square Inn Albany
BEST WESTERN PLUS Franklin Square Inn Troy Albany
BEST WESTERN PLUS Franklin Square Troy Albany
Best Western Plus Franklin Square Inn Troy/Albany Troy
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Best Western Plus Franklin Square Inn Troy/Albany Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1074 reviews
Rating 8 - Good. 311 out of 1074 reviews
Rating 6 - Okay. 91 out of 1074 reviews
Rating 4 - Poor. 50 out of 1074 reviews
Rating 2 - Terrible. 34 out of 1074 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very nice, she remembered me from another stay over the summer. Rooms are clean and area is convenient for walking and sight seeing.
Stayed 1 night in Dec 2024

10/10 Excellent

Tamyron

Stayed 1 night in Dec 2024

10/10 Excellent

billianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view nice room. Parking is horrible
Stayed 1 night in Sep 2024

6/10 Okay

Deepa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a wedding party that was very loud even at 1am
Stayed 5 nights in Dec 2024

2/10 Terrible

Er Feng

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually expect a comfortable and relaxing stay when I book with Best Western, but unfortunately, my experience at the Franklin Square Inn was far from pleasant. First, the HVAC unit in my room was extremely noisy—every time it turned on, it sounded like a small airplane revving up. It was impossible to get a good night's sleep with that constant noise. To make matters worse, both the shower and sink were clogged. The water barely drained, leaving me standing in a pool of water while showering, which was really off-putting. I reported these issues to the front desk, but nothing was done during my stay to resolve them. I was really hoping for a more comfortable experience, especially given the price, but I won’t be returning to this location. If you're looking for a peaceful and hassle-free stay, I’d recommend looking elsewhere.
Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure a pleasant stay. They were courteous, attentive, and quick to respond to any requests, and housekeeping maintained high standards throughout my visit.
Stayed 2 nights in Sep 2024

10/10 Excellent

Debbie

Stayed 1 night in Nov 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
Loved so much about it.
Stayed 3 nights in Nov 2024

8/10 Good

Michelle

Stayed 5 nights in Nov 2024

8/10 Good

Valentina, Roma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality could be improved.
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel. Good breakfast, clean rooms, friendly staff. A good stay at a reasonable price.
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a reasonable price. Served the purpose of my stay!
Stayed 1 night in Nov 2024

2/10 Terrible

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Abigail

Stayed 2 nights in Oct 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...............................
Stayed 1 night in Oct 2024

10/10 Excellent

JEFFREY, GONZALES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of downtown Troy. Many dinning options, all walkable.
Stayed 2 nights in Oct 2024

4/10 Poor

Michelle

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024