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Sterling Lake Palace Alleppey

5.0 star property

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Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Water Front Heritage Cottage with Balcony | Egyptian cotton sheets, minibar, in-room safe, desk
Reception
Boating
Lake View Suite with Balcony | Egyptian cotton sheets, minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Gym
  • Pool
  • Bar
  • Laundry
  • Room service

Explore the area

Map
Thirumala Ward, Chungam, Ambalapuzha, Kerala, 682 001
  • Mullakkal Rajarajeswari Temple
    ‪4 min drive‬
  • Ponnumthuruthu Island
    ‪4 min drive‬
  • Chettikulangara Bhagavathy Temple
    ‪5 min drive‬

Room options

Lake View Premier Room with Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Lake View Suite with Balcony

Lake View Suite with Balcony | Egyptian cotton sheets, minibar, in-room safe, desk

Lake View Suite with Balcony

  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Water Front Heritage Cottage with Balcony

Water Front Heritage Cottage with Balcony | Balcony view

Water Front Heritage Cottage with Balcony

  • Sleeps 3
  • 1 Double Bed

Similar properties

Lobby

Ramada by Wyndham Alleppey

  • Pool
  • Spa
  • Kids pool
  • Parking included
3.7 out of 5, Good, (101)
The price is $200
per night
$236 total
includes taxes & fees
Feb 25 - Feb 26
Ramada by Wyndham Alleppey

About this property

Sterling Lake Palace Alleppey

5-star Ambalapuzha hotel with private balconies
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Sterling Lake Palace Alleppey offers 58 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Egyptian cotton sheets. Guests can make use of the in-room refrigerators and coffee/tea makers.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and fans. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic.
In addition to a full-service spa, Sterling Lake Palace Alleppey features an outdoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and a meeting room. This luxury hotel also offers a children's pool, a steam room, and spa services. Guests can use the outdoor pool and health club at a partner property. Complimentary self parking and valet parking are available on site.

Sterling Lake Palace Alleppey is a smoke-free property.

SEA FOOD RESTAURANT - Onsite seafood restaurant.
24-hour room service is available.

Languages

Arabic, English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • SEA FOOD RESTAURANT

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Motor boating
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Rowing/canoeing
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
For any questions, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 5899
  • Christmas Eve (24 December) Gala Dinner per child: INR 3539 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 5899
  • New Year's Eve (31 December) Gala Dinner per child: INR 3539 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lake Palace Backwater Resort
Lake Palace Luxury Backwater
Lake Palace Luxury Backwater Resort
Palace Luxury Backwater
Palace Luxury Backwater Resort
Lake Palace Luxury Backwater Resort Alappuzha
Lake Palace Luxury Backwater Alappuzha

Sterling Lake Palace Alleppey Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 41 reviews
Rating 8 - Good. 11 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 5 out of 41 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sukhjit, Bellingham

Traveled with family
Liked: Staff & service
Was an above average place. Room tv did not work. Front desk made a billing mistake, the taxi arranged by hotel was botched up. He had the wrong location. The pond in the middle of the property is quite dirty at places. Location of the hotel is right by the bavkwaters.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ashish

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Complimentary boat ride. Lot of activities to do inside the resort. Very clean room and views
Stayed 1 night in Aug 2024

4/10 Poor

David

Disliked: Staff & service
The property actually wasn't that bad but the staff made the experience poor. We didn't get the room that we booked and they accommodated with a roll away bed. Which was fine. Just not ideal. And then they charged an additional fee for this. We were also tired after a long trip and late booking. So when they kept having blackouts and our room key would reset and not work and the late night dinner wasn't available and then was, it was just a few too many little annoyances. I'm trying not to be too harsh because it wasn't bad. Just our experience was bad.
Stayed 1 night in Jul 2024

6/10 Okay

Shivanshu

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Deepak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay with lots of activities to indulge the guests and make their stay more comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Prema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious property in backwaters
Stayed here for a night during our Kerala trip. The property is very well maintained and all rooms had a backwater view. The check in was smooth. There were a lot of complimentary and paid activities. We did the sunset cruise and did a paid shikara ride for 2 hours. The bf buffet was good. Wi-Fi worked fine. The stay was value for money. Wish we could stay longer. Next time maybe
Resort view from the lake
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ankit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and overall experience!!
Stayed 2 nights in Sep 2023

10/10 Excellent

manoj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scenic locstion
Stayed 1 night in Aug 2023

4/10 Poor

Arpita

Traveled with group
Disliked: Cleanliness, staff & service, amenities
This is a 5 star property only due to location. The service was very poor and disappointing. 1. In the dinner buffet, the food was spilled on floor and no one came to clean it even after saying 2-3 times. 2. We were not served rotis/breads even after waiting for 20-25 minutes and all the vegetables is our plate became cold till then. 3. We got water and cutlery after asking thrice for it, which should be kept in advance ideally. 4. In the room service, we got the wrong drinks 3 times. 5. In the breakfast buffet, there were very few options to eat and the cutlery problem was the same. We had only 2 spoons amoung 4 members and noone gave as they busy with other stuff. 6. We asked for interconnected rooms 10 days before check-in and the staff confirmed it too. But, noone gave it at the moment and the reception guys denied that the info. wasn't passed to them. 7. The wifi signal was very poor and we were dependent on mobile data throughout our stay. Due to long weekend, the property was sold out and they were not able to manage even the basic things. There was hustle and bustle everywhere within the staff and they didn't have a second to listen to you. It was a terrible experience and we won't recommend it. COMPLETE MONEY WASTAGE.
Stayed 1 night in Aug 2023

6/10 Okay

Nina

Stayed 2 nights in Aug 2023

8/10 Good

raja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good stay - for morning walking wonderful space - overall food quality is ok - toilet flush system has to be changed
Stayed 2 nights in Jun 2023

2/10 Terrible

Dominic

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this property.
Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Stayed 1 night in May 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
It is the best family resort that I have stayed in Kerala
Stayed 2 nights in Mar 2023

10/10 Excellent

CHARUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location
Stayed 2 nights in Jan 2023

8/10 Good

Bharath

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful setting and well maintained grounds. Service was slow.

4/10 Poor

cherry

Stayed 1 night in Jan 2023

8/10 Good

Vijay

4/10 Poor

Adrian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities a bit run down. Ground floor rooms smell of damp. Confusion over boat trip. Nice location.
Stayed 2 nights in Mar 2022

8/10 Good

Parikshit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
I really liked the location but other important things like staff courtesy, response to inquiries, room cleanliness and sharing information regarding sight seeing seemed to be absent. There was mosquito infestation as soon as it got dark so this was a hinderance if people needed to go outside their rooms in the evening.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Resort
A luxury Backwater resort with lots of activities.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway spot. Very relaxing. I feel like the food can be better. It wasn’t anything extraordinary. But everything else was on point.
Stayed 1 night in Jan 2019